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CUSTOMER ADVOCATE (ADMINISTRATIVE/TECHNICAL)

Department of the Navy
Naval Sea Systems Command
Naval Surface Warfare Center Port Hueneme Division
This job announcement has closed

Summary

You will serve as a Customer Advocate (Administrative/Technical) in the Modernization and Installation Department of NAVAL SURFACE WARFARE CENTER.

This position is part of the Warfare Centers Personnel Demonstration Project. The NT-06 pay band encompasses positions equivalent to GS-14 and GS-15.

Overview

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Hiring complete
Open & closing dates
04/28/2025 to 05/12/2025
Salary
$145,180 to - $195,200 per year
Pay scale & grade
NT 6
Location
1 vacancy in the following location:
Port Hueneme, CA
1 vacancy
Remote job
No
Telework eligible
Yes—This position is eligible for ad-hoc/situational telework at the discretion of management.
Travel Required
25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed
Yes—Relocation expenses (i.e. PCS) may be authorized in accordance with applicable travel regulations.
Appointment type
Permanent
Work schedule
Full-time
Service
Competitive
Promotion potential
6
Job family (Series)
Supervisory status
No
Security clearance
Secret
Drug test
No
Financial disclosure
Yes - You will be required to complete ethics orientation within three months of appointment and submit a Confidential Financial Disclosure Report, OGE-450, within 30 days of appointment.
Bargaining unit status
No
Announcement number
ST-12727738-25-JNP
Control number
835964700

Duties

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  • You will perform financial management and long-range planning.
  • You will manage tasking and funding for Ship Self Defense System (SSDS) Platforms.
  • You will be planning, directing, implementing and executing technical programs, policies and management actions relative to the design, test, development, acquisition, and in-service engineering of SSDS, CARRIERS, and CAC2S programs.
  • You will be providing technical expertise and leadership for development, integration, in-service operations, and leadership to NSWC PHO personnel and support contractors assigned to SSDS, CARRIERS, and CAC2S programs.
  • You will be providing senior level technical expertise and leadership during the execution of ship integration, integrated logistics and in-service engineering tasking and perform financial management and long-range planning.
  • You will be monitoring quality of produced deliverables and making decisions on technical and fiscal issues presented by subordinate personnel.
  • You will be providing project management such as technical review coordination, financial planning, and development of Task Planning Sheets (TPS), Statements of Work (SOWs), and WAAP Packages for SSDS, CARRIERS, and CAC2S programs.

Requirements

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Conditions of employment

  • Must be a US Citizen.
  • Must be determined suitable for federal employment.
  • Must participate in the direct deposit pay program.
  • New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
  • Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
  • Males born after 12-31-59 must be registered for Selective Service.
  • This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
  • You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

I have one year of specialized experience equivalent to the next lower grade level NT-05 (GS-13/14 equivalent) or pay band in the federal service or equivalent experience in the private or public sector evaluating engineering and customer requirements to manage technical projects, develop plans, and coordinate financial management functions for a ship electronics weapons systems program.

Additional qualification information can be found from the following Office of Personnel Management website:
https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Additional information

This position is part of the Warfare Centers Personnel Demonstration Project. The NT-06 pay band encompasses positions equivalent to GS-14 and GS-15.

This position is covered by the Department of Defense Priority Placement Program.

Additional vacancies may be filled by this announcement.

A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.

During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf

PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.

ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/

Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.

When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:

  • DEVELOPING OTHERS
  • ENGINEERING PROJECT MANAGEMENT
  • INFLUENCING/NEGOTIATING
  • MANAGING HUMAN RESOURCES
  • MANAGING STAKEHOLDERS
  • PARTNERING


You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.

Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

All qualifications requirements must be met by the closing date of this announcement.

The Secretary of Defense has ordered a department-wide hiring freeze subject to certain limited exceptions. This position is subject to the DoD hiring freeze. Offers of employment related to this vacancy announcement will not be executed until the position has an approved exemption.

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