Clarification from the agency

Please see the "Who May Apply" section under the Qualifications section.

• Ensures security measures are maintained at all times.
• Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, professionally interact with guests, answering guest questions concerning vacation rental and base facilities; and provides information about local attractions.
• Provides assistance in handling customer complaints, involving management as necessary.
• The function of the position is to supervise all front desk operations and reservations including cashiering, reservations, and room assignments to maximize occupancy.
• Supervises four or more NF-2 Front desk personnel.
• The incumbent trains, instructs and supervises personnel assigned to the front desk both in the formal training setting and on-the-job training.
• Plans and schedules ongoing production oriented work for all front desk personnel on a daily, weekly, monthly, and quarterly basis adjusting staff levels as required to meet the workload demand.
• Participates in hiring front desk staff and makes selections for positions, evaluates and counsels staff, completes performance evaluations, approves leave requests, resolves employee complaints, and recommends performance awards.
• Addresses potential disciplinary and/or performance issues timely and takes appropriate, corrective actions(s) as necessary under the guidance of Human Resources.
• Supports CNIC's Equal Employment Opportunity (EEO) policy; fosters a work environment free of discrimination, harassment, and /or reprisal; ensures all subordinate staff understand and adhere to the policy; and ensures treatment of all staff is fair and equitable.
• Reviews reports from the Night Audit concerning occupancy, vacancy, all accounting system and other related areas. This includes statistical analysis, reporting procedures and analyzing audit reports to ensure accountability of personal and revenue.
• Responsible for maintaining accounts, preparing statements, posting payments and charges, collecting delinquent payments, developing and implementing checks and balances to insure proper handling of accounts.
• Must be skilled in the use of a personal computer and various software programs, including reservation system software such as Epitome or other major systems.
• Assists General Manager in creating the annual budgets predicting expenditures, revenue and industry trends, developing a budget from this information, determining the needs of the facility and its programs and making decisions on how funds will be distributed within the facility
• Will work nights, weekends and holidays depending on need of coverage of front desk.
• The incumbent will cover the duty phone (after hours urgent phone for guests to call) on a rotational bases when General Manager is unavailable.
• Acts as the resident expert for the reservation operating system Epitme, Core and Fusebox.
• Utilizes system to access guest information, retrieve reservation information, change or cancel reservations as requested by guest, or register guests. Verifies the registration information, secure credit card. Provides guests with their room key.
• Reconciles room status with the housekeeping report. Coordinates with the housekeeping department to ensure rooms are ready for occupancy.
• May be required to run/print and interpret various reports from the reservation system, such as accounts receivable reports, expected arrivals, departure list. In-house guest list and night audit reports.
• Performs all front desk related duties as required.
• Performs other duties as assigned.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• Incumbent is subject to work an uncommon tour of duty to meet program requirements including evenings, nights, weekends, and holidays. This may include working overtime, as necessary to meet mission requirements.

Qualifications

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:

• Knowledge and expertise that demonstrates principles, concepts, standards, regulations and administration related to hospitality operations.
• Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations.
• Knowledge of military MWR and/or NAF procurement, personnel, and funding.
• Knowledge of NAF budgeting and activity level financial management.
• Manage and supervise the functions of front desk operations; reservations using systems such as Epitome and Core for site restrictions; both online and call center booking; Fusebox for daily night audits and provide superior customer service to guests.
• Independent judgment is required to determine the appropriate response to operational and administrative issues that arise when the General Manager or higher management is not present.
• Knowledge of basic cash handling procedures.
• Knowledge of CNIC's EEO policy and procedures.
• Ability to work effectively with subordinates, supervisory and management officials and patrons.
• Ability to operate a personal computer and perform basic word processing and spreadsheet tasks using Microsoft and site-specific software.
• Ability to develop and effectively deliver presentations and/or training.
• Ability to perform the full-range of supervisory duties.
• Ability to communicate effectively both orally and in writing.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.

ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.

RELOCATION AUTHORIZED

• NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest

KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT

• Males must be registered or exempt from Selective Service. https://www.sss.gov/register/
• Selectee must be determined suitable for federal employment.
• Selectee may be required to successfully complete a probationary period.
• Selectee is required to participate in the direct deposit pay program.
• Social Security Card is required.
• Satisfactorily complete an employment verification (E-VERIFY) check.
• A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.

NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.