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Hotel Desk Clerk NF-01

Department of the Army
Army Installation Management Command
MWR Fund Rec Lodging/RV Campgrounds Administration, Waianae, Hawaii (Island of Oahu)
This job announcement has closed

Summary

This position is located at Pililaau Army Recreation Center, Waianae, Hawaii (Island of Oahu).

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Overview

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Reviewing applications
Open & closing dates
04/09/2025 to 06/16/2025
Salary
$17 to - $18 per hour

This position is NOT entitled to 8.64% COLA (Island of Oahu), subject to change without notice. NAF Pay Setting Rules Apply.

Pay scale & grade
NF 1
Location
1 vacancy in the following location:
Waianae, HI
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Intermittent - This is a Flexible position, not eligible for benefits.
Work schedule
Intermittent - This is a Flexible position, schedule 0-40 hrs per week.
Service
Competitive
Promotion potential
None
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Financial disclosure
No
Bargaining unit status
Yes
Announcement number
O3NAFEW-25-12722748
Control number
835033200

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

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  • Makes reservations for incoming guests based on room availability and assists clientele in the completion of required forms and registration cards. Conducts interview with guests to determine suitable room assignments.
  • Assists clientele with completing required forms and registration cards. Respond to inquiries regarding the rules and regulations governing the assignment and use of quarters.
  • Issues room keys and provides statement of non-availability when applicable. Updates registration information on registration cards. Orients guests concerning use of facilities and equipment, and other facilities available on post.
  • Orients guests concerning use of facilities and equipment, and other facilities available on post. Answers billing questions and concerns. Assists or arranges transportation.
  • Computes charges for guests checking out, receives payments and room keys; renders receipts. At end of shift, reconciles and secure cash .

Requirements

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Conditions of employment

  • Direct Deposit and Social Security Card is required.
  • Meet qualification/eligibility/background requirements for this position.
  • A one-year probationary period may be required.
  • Satisfactorily complete an employment verification (E-Verify) check.
  • Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, to include a Tier 1 background investigation.
  • Employee may be required to stand for extended periods of time.
  • Work hours may include weekends, holidays and night duty.

Qualifications

MINIMUM QUALIFICATION CRITERIA:

1. Proficiency in addition, multiplication, and division at a level sufficient to complete required reports.
2. Strong verbal communication skills and strong customer service skills.
3. A minimum of one year experience in a hotel front desk role is preferred.

HIGHLY PREFERRED CRITERIA:

1. Minimum of 2 years experienced as a hotel desk clerk. AND...
2. Candidates must have hands-on experience with system (i.e. Recreational Lodging Systems INFOR). AND...
3. Must have knowledge or experience with Army MWR and/or DOD MWR.

Additional information

Area of Consideration:

  • The Area of Consideration for this vacancy announcement is LOCAL, Island of Oahu. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.
PCS Costs
  • Payment Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
Manual Applications:
  • If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:00 PM HST by 06/16/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job-related questions may result in an ineligible rating.
Pay-Band (NF or CY) Allowances and Differentials
  • This is a pay-banded position.
  • Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday).
  • Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600.
Please check out our Applicant Information Kit:
Other:
  • Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
  • Refusal of a military spouse to participate in established recruitment procedures for a RFT or RPT position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.
  • Any individual who was required to register with Selective Service and who is not registered or knowingly and willfully did not register before the requirement terminated or became inapplicable to the individual, will not be appointed.
  • Important Information Regarding Access to Certain Federal Facilities:
    • Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants can claim the following eligibilities:

  • NAF Preference - Involuntarily Separated From the Military
  • NAF Preference - Spouse Employment Preference (SEP)
  • NAF Priority Consideration - Business Based Action
  • NAF Priority Consideration - Current Appropriated Funds Employee CNE (APF)
  • NAF Priority Consideration - Current/Former NAF Employee (CNE/FNE)
  • NAF Priority Consideration - Outside Applicant Veteran (OAV)
  • NAF Priority Consideration - Parent of a Veteran (OAV)
  • NAF Priority Consideration - Spouse/Widow(er) of a Veteran (OAV)


If you are claiming any of the above eligibilities, your supporting documentation must be received at the time of application.

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