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The United States District Court for the Western District of New York is seeking an Intake/Customer Service Clerk. Intake/Customer Service Clerks are the "face" of the Court to much of the public and attorneys who practice in the Court and help create positive public impressions about the Judiciary. To apply, please visit: https://www.nywd.uscourts.gov/employment-opportunities.
03/28/2025 to 04/25/2025
$41,785 - $67,931 per year
CL 23
1 vacancy in the following location:
No
No
Not required
No
Permanent - At-Will
Full-time
Excepted
24 - Promotion potential to CL-24 without further competition based on eligibility and needs of the office.
No
No
25-07
834439100
Intake/Customer Service Clerks are the "face" of the Court to much of the public and attorneys who practice in the Court and help create positive public impressions about the Judiciary. The successful candidate must exhibit the highest standards of excellence and integrity, and display, at all times and to all persons, a courteous, professional and cooperative attitude.
Responsibilities
Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans' preference is not a factor used in Judicial Branch appointments. Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship. Positions with the U.S. Courts are excepted service appointments, which are "At-Will" and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit.
High school diploma or equivalent.
This position is assigned to the Clerk's Office, U.S. District Court, Western District of New York, and reports to the Operations Manager.
You will be evaluated for this job based on how well you meet the qualifications above.
Please read the "Next steps" section for more information.
Cover letter, resume, and AO78 Application for Judicial Branch Federal Employment (available at https://www.nywd.uscourts.gov/sites/nywd/files/AO78with78B.pdf).
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please submit a cover letter, resume, and AO78 Application for Judicial Branch Federal Employment (https://www.nywd.uscourts.gov/sites/nywd/files/AO78with78B.pdf) as a single PDF attachment by email to: applications@nywd.uscourts.gov - subject line "Intake/Customer Service Clerk, Reference No. 25-07." Save the documents as one PDF, using your firstname_lastname. When the AO78 is filled out electronically and returned by email, the fillable form must first be resaved and submitted as a non-fillable PDF before submission, otherwise the form will appear blank. Applicants are not required to complete the AO78, page 5, Optional Background Information until the time of a conditional offer.
Only candidates selected for an interview will be notified and must travel at their own expense.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/834439100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.