An official website of the United States government
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (1 to 5 years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.
03/25/2025 to 04/30/2025
$200,000 - $235,000 per year
Education and length of practice are considered through a formal pay-setting process to determine the final compensable salary (Base Pay + Market Pay)
VM 15
1 vacancy in the following location:
No
No
Not required
No
Permanent
Full-time
Excepted
None
Yes
Yes
OCA-12717519-25-CE
834267200
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria.
Current federal employees of the hiring agency that posted the job announcement.
All qualified candidates encouraged to apply. Open to U.S. Citizens but non-citizens may be appointed when it is not possible to recruit qualified citizens.
This is an OPEN CONTINUOUS ANNOUNCEMENT. Applications will be accepted on an ongoing basis and qualified candidates will be considered as vacancies become available.
The Department Head job carries public relations responsibilities that will require him/her to maintain a positive rapport with internal and external stakeholders. S/he must also help resolve internal disputes among staff, as well as respond to complaints filed by patients. S/he shall also encourage staff to participate in community events and public health education. S/he will possess excellent bedside manner and the ability to effectively communicate sensitive information about a patient's condition.
MAJOR DUTIES AND RESPONSIBILITIES:
Responsible for own panel of patients. Clinical/ Administrative FTEE allocation will be determined by policy.
- Responsible for planning, conducting, coordinating, and monitoring the effectiveness and clinical outcomes of patient-centered treatment and rehabilitative services to maximize and restore to the greatest extent possible physical and social functioning.
- Ensures the appropriate management of all the providers' panel sizes commensurate with VHA and FTEE allocation policies.
- Investigates and appropriately responds to complex concerns, and implements mitigating interventions that optimizes internal and external customers experiences. This may include but not be limited to patient complaints, patient advocacy concerns, patient safety events, requests for information, congressional inquiries, staff complaints or conflict, interdepartmental conflict, and process issues.
- Responsible for innovative methods to optimize collaboration amongst staff, disciplines, and processes to meet and/or exceed department benchmarks, metrics, and key performance indicators, to include but not be limited to quality outcomes and measures, process improvements, patient experience scores (e.g. Patient Advocate Tracking System-Replacement (PATS-R), Veterans Signals VHA Outpatient Survey (V-Signals), Survey of Healthcare Experience of Patients (SHEP), Patient Experience (PX)), Joint Patient Safety Reports (JPSRs), Strategic Analytics for Improvement and Learning (SAIL) data (e.g. access to care data, quality outcomes, care coordination, screenings), Healthcare Effectiveness Data and Information Set (HEDIS), All Employee Survey scores, and other metrics as to be determined .
- Uses an analytical framework to create an environment that facilitates the delivery of care. Coordinates and evaluates integrated programs or demonstrates clinical excellence in management of population groups.
- Provides department level input in the strategic planning, budget, mission, operational planning, and policy development for local and network efforts.
- Utilizes current trends and relevant theories in an analytical framework to design/modify, implement, and measure integrated programs and activities to achieve clinical and administrative goals of the medical center and/or network. Evaluates outcomes against strategic priorities.
- Demonstrates substantial and continuous responsibility for directing and managing an integrated program.
- Consultant to medical center staff and greater community in areas of expertise.
- Demonstrates grade-appropriate, consistent critical thinking skills.
- Provides leadership in addressing ethical issues that impact patients and staff in or beyond the organization and the local health care community.
- Promotes a practice environment that empowers staff to provide compassionate and efficient care.
- Demonstrates a commitment to Equal Employment Opportunity (EEO) principles and applies EEO principles in all decisions, such as hiring practices.
- Designs, modifies, and implements systems compatible with professional standards and within the mission and the goals of the organization to improve the cost-effective use of resources.
- Aggregates departmental data and participates in the budget process to plan for current, emerging, and future departmental resource requirements (financial, human, material, and/or informational).
- Manages the departmental resources (financial, human, material, and/or informational) of a complex program or service in a manner which applies professional standards of practice in the most effective, efficient method resulting in favorable outcomes.
- Ensures that staff complies with infection control practices, such as hand washing and wearing of appropriate personal protective equipment.
Work Schedule/Tour of Duty: 8:00am-4:30pm, Monday-Friday
Call Coverage: Critical Lab Value Notification, approximately 1 week per quarter, by phone only.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application, resume, C.V., and/or other supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
Veterans' Preference Note: Preference eligible candidates and other Veterans will be given preference when qualification of candidates are approximately equal for Title 38 positions in VHA. When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.
To apply for this position, you must submit a C.V. and/or resume. Other documents may be requested later in the process if needed.
Once your online application is submitted you will receive a confirmation notification by email. We will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/834267200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.