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Stakeholder Engagement and Customer Success

Department of Homeland Security
Department of Homeland Security - Agency Wide
This job announcement has closed

Summary

1-year non-reimbursable assignment
Office of the Chief Information Officer (OCIO)
Stakeholder Engagement and Customer Success
Series Requested: 0343
Security Clearance: Secret
In Person Only
Only current, full-time federal employees are eligible.
Resumes are reviewed every 30 days until selection/closing date.
This is a Detail, not a Developmental Rotation. You will be expected to perform as an incumbent in this position.
Supervisory approval form must be signed.

Overview

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Job canceled
Open & closing dates
02/25/2025 to 03/24/2025
Salary
$101,401 to - $185,234 per year
Pay scale & grade
GS 12 - 14
Location
Springfield, VA
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Not required
Relocation expenses reimbursed
No
Appointment type
Detail
Work schedule
Full-time
Service
Competitive
Promotion potential
None
Supervisory status
No
Security clearance
Secret
Drug test
No
Financial disclosure
No
Bargaining unit status
No
Announcement number
JDP-12702338-25-KJ
Control number
832445800

This job is open to

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Clarification from the agency

This detail opportunity is for current competitive and excepted service employees only. If you are not a current federal civilian employee you will not be eligible for this position. DHS Joint Duty Assignments do not apply to members of the Military service or contractors.

Duties

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This position is located in the Homeland Security Information Network (HSIN) Program of the Mission Systems and Services Division (MSSD) within Solutions Development Directorate (SDD), Office of the Chief Information Officer (OCIO), Department of Homeland Security (DHS) Headquarters. The employee in this position assists HSIN to ensure that the interests, needs, and expectations of partners are understood and addressed to support information sharing technology for homeland collaboration. The primary purpose of this position is to serve as the OCIO lead for all stakeholder-, advocacy-, and outreach-related activities.

Requirements

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Conditions of employment

  • Must be a current permanent Federal employee
  • Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
  • Must NOT have any pending/outstanding disciplinary actions
  • Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
  • Must be currently at the grade level of the detail. *No Temporary Promotion Opportunity*
  • The program does not apply to members of the Military service or contractors.

Qualifications

Qualifications required:

  1. The incumbent establishes, revises, coordinates, implements, and advises on IT program planning and policies across component lines within DHS. Advises the OCIO, DHS Components, HSIN Executive Steering Committee, and leadership in meetings to address and resolve controversial matters impacting DHS IT policy decisions. Analyzes, develops, and reviews a variety of technical and complicated reports submitted by Component and other agency officials that involve significant IT policy issues affecting DHS, the private sector, international community, state, local, and tribal governments.
  2. Assess and apply knowledge of pertinent laws, regulations, policies, and precedents which affect the use of program and related information sharing resources in the state, local, private sector, and tribal arena. Coordinate and communicate with counterparts of federal, state, local, private sector, tribal law enforcement, public safety organizations, and national level associations.
    Engage with federal, state, local, tribal, and critical infrastructure stakeholders for visibility on IT information sharing requirements, gaps, and priorities. Document stakeholder information sharing requirements; work across DHS and HSIN to increase collaboration on information sharing solutions against requirements.
  3. Research and craft supporting, specific information and/or documentation for use in speeches, hearings, conferences, meetings, program reviews, and written responses to inquiries from State, local, tribal, territorial (SLTT) partners, DHS, the federal interagency, the Intelligence Community, and Congress.
  4. Current experience (within the last 2-3 years) with professionals in federal, state, local, private sector, and tribal communities who understand the current operating environment, landscape, policy, and areas of concern, and who have significant relationships within law enforcement, homeland security community, and national level associations.
Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

Please ensure EACH work history includes ALL of the following information:
  1. Job Title (Include series and grade of Federal Job)
  2. Duties (Be specific in describing your duties)
  3. Name of Federal agency
  4. Supervisor name, email, and phone number
  5. Start and end dates including month and year (e.g. June 2007 to April 2008)

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

Additional information

**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

Selected applicants for a JDA are requested to fulfill the items below during the JDA.

  1. Complete the DHS Joint Duty Assignment Progress Plan to include:
    • Phase 1: Establish assignment objectives within the first 30 days of the JDA.
    • Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
    • Phase 3: Complete a final review within the last 30 days of the JDA.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.

If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.

Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

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