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Operations Support Specialist

Judicial Branch
U.S. Courts
The United States Probation and Pretrial Services Office, District of New Mexico
This job announcement has closed

Summary

The Operations Support Specialist provides direct support to United States Probation Officers and is accompanied with a complete benefits package.

Overview

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Reviewing applications
Open & closing dates
02/19/2025 to 05/01/2025
Salary
$44,543 to - $50,502 per year

This job uses the Court Personnel System (CPS) pay scale. Salary amount is depending on experience.

Pay scale & grade
CL 23 - 24
Location
Few vacancies in the following location:
Albuquerque, NM
Remote job
No
Telework eligible
Yes—as determined by the agency policy.
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
24 - CPS-24, Full Performance Level
Job family (Series)
Supervisory status
No
Security clearance
Not Required
Drug test
No
Financial disclosure
Yes
Bargaining unit status
No
Announcement number
25-13
Control number
831916200

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

This announcement is open until filled.

Duties

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The Operations Support Specialist provides support to the probation officers in obtaining criminal histories, collaterals, education/employment history, and uploading information to case tracking databases.

REPRESENTATIVE DUTIES:

  • Assist and directly support investigation and supervision officers.
  • Answer telephones, perform reception duties and provide other clerical support.
  • Assist in performing investigations of all types for the office and other districts.
  • Research, retrieve and verify addresses and criminal history; obtain collateral requests, education, and employment history; collect credit reports, treatment, and social history information.
  • Receive and transfer files with other districts.
  • Enter/update data, upload documents, open/close cases into computerized records including the Probation Automated Case Tracking Systems (PACTS).
  • Research information from case records and enter in the system as appropriate.
  • Review forms completed by officers and officer assistants and request corrections as needed.
  • Retrieve information from databases and generate periodic reports.
  • Assist in completing pretrial collateral investigations.
  • Process incoming and outgoing correspondence.
  • Participate in and contribute to training programs.
  • Adhere to all human resources policies and the Code of Conduct for Judicial Employees.
  • Perform other duties as assigned.

Requirements

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Conditions of employment

  • Applicants must be U.S. citizens or eligible to work in the United States.
  • Applicants must undergo and clear an NCIC check, background investigation, financial and fingerprint checks.
  • Applicants must not use illegal drugs or abuse alcohol or prescription drugs.
  • Applicants must be able to travel to divisional offices in New Mexico for periodic work assignments as required.
  • Applicants must maintain confidentiality and practice a good work ethic; possess good multi-tasking management skills; have very strong interpersonal/verbal and written communication skills; be a team player; and be flexible in a changing environment.
  • Employees are required to adhere to a Code of Ethics and Conduct which is available for applicants review upon request.

Qualifications

Required:
High school graduation or equivalent plus two-years of general experience. General experience is progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to successfully perform the duties of this position.

Education above the high school level may be substituted for required general experience based on one academic year (30 semester or 45 quarter hours) equals one year of general experience.

Only the most qualified applicants will be contacted, tested and/or interviewed.

Financial and background check outcomes must be favorable. Past and present financial history must be in good standing, devoid of late payments and collections.

Only the most qualified applicants will be contacted, tested and/or interviewed.

Education

High School Diploma or Equivalent.

Additional information

  • The United States Probation and Pretrial Services Office serves a diverse community and is a strong supporter of inclusion and staff diversity.
  • The Court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, either of which may occur without any prior written notice. This job announcement may involve filling more than one position described herein. If a subsequent vacancy of the same position becomes available within 90-days of the vacancy close date or date filled (whichever is the most recent), the Chief United States Probation Officer has the discretion to select a candidate from the original qualified applicant pool. This position may also be assigned to a different unit other than the one posted, dependent upon the needs of the District.
  • Due to the volume of applications received, the United States Probation office will only communicate to those individuals who will be tested and/or interviewed for open positions.
  • Travel and relocation expenses will not be paid.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Applicants who submit a complete application packet, meet educational and experience qualifications will be considered.

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