An official website of the United States government
The Bureau of Trust Funds Administration (BTFA) supports the Secretary of the Department of the Interior to fulfill their trust responsibilities by providing fiduciary guidance, management, and leadership for Tribal Trust and Individual Indian Money accounts. We Excel, Native America Prospers. For more information about our bureau, go to: http://www.btfa.gov/
01/16/2025 to 01/21/2025
$56,763 - $88,225 per year
First time hires to the federal government typically start at the beginning salary in the range for their respective grade level.
GS 7 - 9
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel 1-5 nights per month for this position.
No
Permanent
Full-time
Competitive
9
No
No
BTFA-6400-25-SV-009(DEU)
828401100
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses relocating under PCS orders or whose spouse is 100% disabled or died while on active duty.
All U.S. Citizens
This position is located within the Department of the Interior, Bureau of Trust Funds Administration, Trust Operations - Information Resources & Trust Records, located in Albuquerque, NM.
At the full performance level (GS-9) the major duties of this position include, but are not limited to the following:
1. Reviewing and responding to customer requests to resolve issues.
2. Providing technical support and troubleshooting to assigned computers and/or networks.
3. Installing computer software.
4. Maintaining computer systems and/or computer related equipment (peripherals, etc.).
5. Applying IT security methods and protocols.
BTFA has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.GS-7: $56,763 - $73,796 Per Annum
GS-9: $67,867 - $88,225 Per Annum
First time hires to the Federal government normally start at the lower salary range of the grade level.
Minimum Qualification Requirements:
To qualify for this position at the GS-7 and GS-9 grade levels you must meet either A. Experience OR B. Education AND C. Specialized Experience for the series/grade to which you are applying.
GS-07
A. Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed:
OR
B. Education: One full year of graduate level education OR superior academic achievement. All academic degrees and coursework must be from accredited or pre-accredited institutions. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
AND
C. Specialized Experience: To qualify for the GS-07, you must possess at least one full year of specialized experience equivalent to at least the GS-05 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience:
1. Applying IT and IT customer support principles and methods in resolving customer incidents and updating tracking/ticketing system.
2. Communicating, both in writing and in oral presentations, to provide effective technical resolutions to customers.
3. Installing, configuring, and testing software and end user devices on customer work stations.
4. Configuring, developing, and installing images for enterprise wide computer systems.
5. Migrating updated operating system for enterprise wide work stations.
Must meet 3 of 5.
GS-09
A. Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed:
OR
B. Education: Master's degree or equivalent graduate degree OR two full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree. All academic degrees and coursework must be from accredited or pre-accredited institutions. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
AND
C. Specialized Experience: To qualify for the GS-09, you must possess at least one full year of specialized experience equivalent to at least the GS-07 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience:
1. Applying IT and IT customer support principles and methods in resolving customer incidents and updating tracking/ticketing system.
2. Communicating, both in writing and in oral presentations, to provide effective technical resolutions to customers.
3. Installing, configuring, and testing software and end user devices on customer work stations.
4. Configuring, developing, and installing images for enterprise wide computer systems.
5. Migrating updated operating system for enterprise wide work stations.
Must meet 4 of 5.
Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp
Education: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide transcripts as proof of meeting the requirements.
Foreign Education: Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4
Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire
Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties.
The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
2. Other supporting documents (if applicable):
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/828401100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
