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Serves as a Customer Relationship Data Analyst for the Office of Analytics and Business Systems (OABS), Office of Customer and Stakeholder Engagement (QC/CASE), Federal Acquisition Service (FAS), General Services Administration (GSA).
Location of position: This is a virtual position and duty location of this position will be determined upon selection.
We are currently filling one vacancy, but additional vacancies may be filled as needed.
Learn more about this agency12/12/2024 to 12/20/2024
$122,198 - $191,900 per year
If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
GS 14
Yes
Not applicable, this is a remote position.
Occasional travel - You may be required to travel for this position.
No
Permanent
Full-time
Competitive
14
No
No
QC-2025-0010
823854200
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Family members of a federal employee or uniformed service member who is or was, working overseas.
Certain current or former term or temporary federal employees of a land or base management agency.
Your application will be considered if you are a: Current career/career-conditional Federal employee in the competitive service; Reinstatement eligible; Special Appointing Authority eligible; VEOA eligible Veteran; ICTAP eligible; or OPM Interchange Agreement eligible.
Leads data management initiatives with a focus on cloud-based data warehouses, ensuring adherence to best practices in database design and governance.
Applies SQL expertise to query and manage relational databases, performing in-depth data analysis to support business needs.
Uses programming skills to automate, integrate, and manipulate data across systems, improving the efficiency of data workflows and analysis processes.
Collaborates with business units to enhance business intelligence (BI) capabilities, leveraging data visualization and reporting tools to drive informed decision-making.
Serves as a primary point of contact for a range of diverse and complex CRM, Digital Marketing and Customer service platform-related issues. Facilitates effective communication and collaboration with high-ranking personnel within FAS, GSA IT, and other government agencies, ensuring that project information is conveyed accurately, procedures are clarified, and technical directives are interpreted correctly.
For each job on your resume, provide:
If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.
For a brief video on creating a federal resume, click here.
The GS-14 salary range starts at $122,198 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.
To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service.
Specialized Experience:
Specialized experience is experience that includes the following: Leading the strategic development and continuous enhancement of marketing automation and Customer Relationship Management tools' (CRM) capabilities, ensuring alignment with organizational goals, Designing and implementing solutions through CRM tools’ configuration, customization, and extension capabilities, integrating CRM platforms with external systems using Application Programming Interface (APIs), middleware, and other integration technologies. Creating and delivering a strategy to programs for data integration, data exchange, and data governance, leveraging Artificial Intelligence (AI) to enhance CRM tools', including implementing predictive analytics, intelligent automation, and personalized customer interactions, and Serving as a proficient intermediary between technical teams and non-technical stakeholders, facilitating clear communication, managing expectations, and ensuring the successful implementation of business-driven solutions.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS-13 grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
This job does not have an education qualification requirement.
Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated on the questions you answer during the application process, which will measure your overall possession of the following competencies or knowledge, skills, and abilities. Your responses to these questions must be supported by your resume or your score may be lowered.
Additional hurdle assessments, such as narrative responses or other assessments, may be administered to applicants who meet the requirements of the first hurdle, e.g., the minimum qualification requirements. If additional assessments are used, you will be provided with further instructions.
Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
If you are eligible under Interagency Career Transition Assistance Plan or GSA’s Career Transition Assistance Plan (ICTAP/CTAP), you must receive a score of 85 or higher to receive priority.
ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit.
Your resume showing applicant's name, email address, work schedule, hours worked per week, dates of employment and duties performed.
Note: If required to submit an SF-50 (Notice of Personnel Action), an equivalent agency Notice of Personnel Action form is acceptable. The SF-50 or equivalent agency Notice of Personnel Action form must show all of the following: effective date, position, title, series, grade, and rate of basic pay, tenure group 1 (career) or 2 (career-conditional), position occupied group, and name of agency. If you are a GSA employee (except in the OIG), you are not required to submit an SF-50.
If you are a 30% or more disabled veteran, VEOA or VRA applicant or qualified spouse, widow/widower, or parent:
(a) Copy of your Certificate of Release or Discharge From Active Duty, DD-214 that shows your type of discharge and the dates of your active duty service.
(b) If you are a disabled veteran, or are applying under VRA or VEOA as a spouse, widow/widower, or parent of a veteran, submit both of the following in addition to the DD-214: (1) completed SF-15 form; and (2) proof of your entitlement (refer to SF-15 for complete list).
If you are active duty military- Certification on a letterhead from your military branch that includes your rank, character of service (must be under honorable conditions) & military service dates including discharge/release date (must be no later than 120 days after the date the certification is submitted).
If you are a current Federal employee or Reinstatement Eligible: Submit your latest SF-50.
If you are eligible under an Interchange Agreement: Submit your latest SF-50.
If you are a former Peace Corp or VISTA volunteer: Submit your Description of Service.
If you are a current or former Land Management Agency Employee - Submit a and b:
(a) one or more SF-50s, including your most recent one that shows you were on a competitive time-limited appointment(s) with a Land Management Agency and served on the appointment for a period(s) totaling more than 24 months without a break of 2 or more years.
(b) Copy of your agency’s annual performance appraisal(s) or written reference(s) from a supervisor at the agency verifying satisfactory performance during your appointment(s).
If you have a disability: Submit proof of eligibility. For information on eligibility and required documentation, refer to USAJOBS page for more information.
If you are applying under another special appointment authority: Submit proof of your eligibility under the appropriate appointment authority. See USAJOBS for more information.
If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal.
If you are a current or former political appointee: Submit your SF-50.
Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job.
If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application.
To begin, click the Apply Online button on the vacancy announcement.
Need Assistance?
You must receive HR approval before deviating from these instructions.
Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.
After the closing date/deadline:
Thank you for your interest in working for U.S. General Services Administration!
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/823854200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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