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The Advanced Medical Support Assistant (Advanced MSA) works under Surgical Service at the San Francisco Veterans Affairs Medical Center. The Advanced MSA will serve as a facilitator and administrative coordinator for a high-volume surgical sub-specialty which includes staff physicians, surgical residents and nursing staff.
Learn more about this agency12/10/2024 to 12/12/2024
$61,425 - $79,855 per year
GS 6
No
No
Not required
No
Permanent
Full-time
Competitive
None
No
No
CBSW-12635241-25-KM
823285100
This vacancy will remain open until position is filled.
Duties of the Advanced MSA are conducted under the direct supervision of the Section Chief of the assigned subspecialty and the Administrative Officer of Surgical Service. The Advanced MSA will work closely with the chief/senior resident and may accompany the team on rounds and be present in the outpatient clinic. The Advanced MSA extends the capability of the surgical residents by performing non-clinical duties which would otherwise need to be done by the physician staff.
The Advanced MSA provides knowledge of all VAMC programs, policies, directives, resources, and processing requirements to his/her assigned surgical specialty team, thereby offering continuity of patient care to that specialty. Serves as a multi-skilled person dedicated to patient care management by promoting patient flow and administrative efficiency in both the inpatient and outpatient settings. The Advanced MSA will essentially be the "case coordinator" and follow patients from the beginning of their surgery to the post-operative appointments, making sure that any patient issues or problems may be multidisciplinary and are identified and resolved at the surgical subspecialty level.
The Advanced MSA works collaboratively in an interdisciplinary care delivery model designed to optimize patient access to clinic appointments and surgical procedures at the SFVAMC. The Advanced MSA may be aligned with one of the following subspecialties under the Department of Surgery: General, Vascular, Ophthalmology, Otolaryngology, Cardiothoracic Surgery, Neurosurgery, Ortho, Plastics, Urology, or Podiatry. The Advanced MSA coordinates with the specialty team to review clinic utilization by using various reports in VISTA and tracking data from VSSC such as missed opportunities and no-shows. The Advanced MSA ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments as needed.
The Advanced MSA is largely responsible for coordinating and scheduling surgical procedures and all other related appointments. Other appointments may include Anesthesia Pre-Ops (APO's), History and Physicals (H&P's), radiology imaging appointments (EKG's, MRI's, Sonograms), coordinating with travel and arranging Hoptel lodging. This involves interdepartmental communication with a variety of different services. The Advanced MSA must maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).
The Advanced MSA participates in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care, facilitate solutions to issues that come up and document appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues.
The Advanced MSA participates and provides input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. Other duties include: Ability to maintain a daily census of patients, assist with bed control and management of patient admissions and discharges, ensures discharge summaries and operative reports are dictated in accordance with established guidelines, makes sure residents sign/dictate reports on a daily basis, inputs electronic on-call schedules for assigned subspecialty every month and updates as needed.
Other duties as assigned.
Work Schedule: Monday - Friday 8:00am-4:30pm or as determined by supervisor.
Telework: Unavailable for telework
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized
There is no education substitution at this grade level.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 02/10/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12635241.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/823285100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Established in 1934, the San Francisco Veterans Affairs Health Care System (SFVAHCS) has a long history of conducting cutting edge research, establishing innovative medical programs, and providing compassionate care to Veterans. SFVAHCS has 104 operating beds and a 120-bed Community Living Center. Primary and mental health care is provided at outpatient clinics in: Clearlake, Santa Rosa, Eureka, Ukiah, and San Bruno. There is a specialized homeless veteran's clinic in downtown San Francisco.
More History can be found here: http://www.sanfrancisco.va.gov/about/history.asp
