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Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Learn more about this agency11/25/2024 to 12/02/2024
$15 - $15 per hour
NF 01
1 vacancy in the following location:
No
25% or less - Varies
No
Permanent
Shift work
Competitive
NA
No
No
70957
820801200
SUMMARY OF DUTIES: The Sales Associate is responsible for providing all Marine Corps Exchange (MCX) customers with world class customer service with an additional emphasis on courtesy. Sales associates are the primary service providers and will assist customers in every aspect of the retail business in a friendly, professional, and proactive manner that supports continued customer loyalty. Sales associates assist their customers in challenging scenarios by using an “I can do that” mindset, to make all attempts for a positive customer experience and outcomes, before asking for support from the next level mentor or supervisor. Sales associates are brand and customer program ambassadors for all Marine Corps and MCX programs, including but not limited to, Military Star, Super Star Student, customer satisfaction surveys and Keep it New.
This position can be scheduled throughout the facility, based on the needs of the business including but not limited to, cashier or self-checkout attendant, customer service, salesfloor / department support, stockroom / backroom, and military clothing. In addition to working indoors, associates may be required to work outdoors or inside coolers and/or chillers. Limited time durations and proper Personal Protective Equipment (PPE) will be provided when working inside coolers and/or chillers. Sales associates who are regularly scheduled in areas are expected to learn basic product knowledge to support customer satisfaction and service.
Sales associates perform store operations tasks such as but not limited to, customer and register transactions, Planogram revisions and setups, identifying missing products, replenish sales floor and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program and other operational tasks. Light housekeeping tasks such as but not limited to, sweeping, dusting and trash removal may be part of daily assigned duties. Sales associates are supported by the Specialist role with mentoring, guidance, and training. Sales associates are expected to work with, learn from and request guidance from Specialists in addition to their supervisors.
Sales associates utilize and complete tasks with basic retail equipment including, but not limited to, cash registers, time clocks, RF scanners, mobile printers, handheld equipment (i.e., Price labeling units, box cutters), signage equipment and basic fixture equipment such as, but not limited to peg hooks, shelves, and mobile stocking carts (5S Program). Assists in preparing and participates in year-end inventory and preparation. Identifies and communicates potential risk of loss and/or theft.
May require additional training or certifications as required by the business and/or normal working assignments, including but not limited to, food safety training and fuel. Articulates MCX value stories and engages with all team members through positive conversations and driving customer satisfaction in a teams win environment. Adheres to safety regulations and standards. Adheres to established standards of the EEO program and prevention of sexual harassment. Performs other duties as assigned. This is a mixed position where the associate must be able to lift and carry objects up to 45 lbs. independently and objects over 45 lbs. with assistance.
FOR POSITIONS AT GAS STATIONS ONLY: May assist with regular fuel lane maintenance including the handling and cleanup of hazardous materials or substances. Must wear appropriate PPE when required. Must pass and maintain current fuel safety training as required.
EVALUATIONS:
MINIMUM QUALIFICATIONS: At least 1 year experience working in a customer and sales-focused environment is preferred. Cash handling, basic math and register experience strongly preferred. Ability to read and understand operating standards and procedures for service, service recovery, sales and store brand and work within the position to execute these standards properly. Ability to work in a high-performance atmosphere with commitment to service and sales goals. Attention to detail is required.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
SPOUSE PREFERENCE:FOR ELIGIBLE POSITIONS, UPLOAD A SPOUSE PREFERENCE FORM AND MILITARY ORDERS UNDER "MY ACTIVITIES" IN THE MCCS CIVILIAN CAREERS USER ACCOUNT.
During the online application process, spouses must upload the following completed documents:
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=70957&PostingSeq=1
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/820801200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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