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This position is located in the Division of Depositor and Consumer Protection, National Center of Consumer and Depositor Assistance (NCDA) of the Federal Deposit Insurance Corporation and provides support in the areas of consumer response and deposit insurance functions including bank adherence to federal consumer protection laws, deposit insurance education and outreach, quality assurance, data trends analysis, and database management.
The duty location is determined upon selection.
Learn more about this agency11/21/2024 to 12/05/2024
$115,532 - $252,500 per year
CG 13 - 14
2 vacancies in the following locations:
No
Yes—The FDIC offers position-specific telework options. Please see the Additional Information section below for more information. Telework options are subject to change.
Occasional travel - Occasional travel may be required.
Yes—Relocation benefits may be provided in accordance with FDIC policy if assignment exceeds 1 year or is made permanent.
Permanent
Full-time
Competitive
14
No
No
2024-DCP-B898
820273000
This position is open to current FDIC permanent employees with competitive status eligibility.
At the full performance level, major duties include:
Supports the oversight and management of the public-facing database management system utilized throughout the Consumer Affairs Branch for managing public inquiries of the FDIC, in addition to producing periodic and non-routine management reporting products in report or dashboard format, and contributing content and design of consumer protection educational materials.
Serves as back-up to and assists the NCDA specialist responsible for managing the NCDA’s Quality Assurance Program (QAP). Builds thorough understanding of the QAP and provides assistance in administering it for the NCDA’s consumer response and deposit insurance functions, which include overseeing and coordinating the quality check processes, quality assurance, and DCP internal review audit programs.
Validates management reports and assists with ensuring accuracy of briefing materials on highly sensitive, complex issues related to consumer protection and fair lending prepared by others. Responsible for measuring performance and detecting trends and potential problems, revising existing procedures, or responding to senior management information requests.
Provides desk side coaching to new employees in the areas of deposit insurance and federal consumer protection regulations, in addition to NCDA policy and procedures, and database system management requirements. Maintains current knowledge, answers questions of other employees on procedures, practices, policies, directives, etc., and obtains needed information on problems that arise.
Investigates and responds orally or in writing to complex and/or sensitive consumer complaints and inquiries regarding consumer protection laws and general banking procedures. Such complaints or inquiries may include FDIC Chairman, Congressional, White House referrals, and discrimination complaints.
Responds to written and telephone inquiries from bankers, consumers and others concerning complex aspects of the FDIC's rules and regulations for deposit insurance coverage. The incumbent uses a broad knowledge of the rules for deposit insurance coverage to advise bankers and consumers about FDIC insurance coverage, focusing on mitigating consumer harm, correcting misinformation, and working with consumers to allow them to make informed decisions about their deposits.
Completion of Financial Disclosure may be required.
Background Investigation (BI) required.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
CG-13: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service. Specialized experience is defined as experience responding to inquiries, researching and interpreting information on deposit insurance; developing and disseminating informational tools related to Deposit Insurance or federal consumer protection laws; producing reports from a database management system.
CG-14: To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the 13 grade level or above in the Federal service. Specialized experience is defined as experience providing technical expertise (or subject matter expert guidance) on Deposit insurance or federal consumer protection laws; utilizing a database system to track and monitor consumer complaints and consumer protection inquiries; and assisting in the development, implementation, and monitoring of a consumer affairs program.
Applicants must have met the qualification requirements (including selective placement factors – if any) for this position within 30 calendar days of the closing date of this announcement.
There is no substitution of education for the experience for this position.
Selectee(s) for this position will be required to report to their duty station office two days per week.
The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 18.65.% to a high of 51.75%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here.
Salary reflects a pay cap for this position of $252,500.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
Top ranked candidates will be referred to the selecting official for further review and consideration.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/820273000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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