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Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Learn more about this agency11/14/2024 to 12/01/2024
$19.19 - $19.19 per hour
NF 02
2 vacancies in the following location:
No
25% or less - Varies
No
Permanent
Shift work
Competitive
NA
No
No
70828
819204800
Summary of Duties: Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when
necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room's occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes,
confirms and cancels room reservations on a state of the art computerized reservation system.Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies
and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.
Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts
the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any
injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of
the EEO program and prevention of sexual harassment.
Performs other related duties as assigned.
EVALUATIONS:
Minimum Qualifications: Minimum of two years experience in a clerical and/or administrative field or hotel/resort or temporary lodging facility experienced preferred. Skill to operate a state
of the art computerized reservation system. Skill to audit accounting and reservation records. Ability to operate a computer and other office machines. Knowledge of customer service techniques to deal with various ranks of guests and situations. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45Ibs with assistance.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=70828&PostingSeq=1. Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Please include the below list of required documents with your application:
If you are using an employment preference, please ensure your application includes the correct required documents to verify eligibility:
Military Spouses
Veterans
Copy of DD214 citing general or honorable discharge.
Persons with Disabilities
Proof of Disability Documentation from: doctor, licensed medical professional, licensed rehabilitation professional, or any federal, state, District of Columbia, or US territory agency that issues or provides disability benefits.
Be advised - the Family Member Employment Assistance Program (FMEAP) can help assist all Military affiliated family members and Veterans with their job search. The FMEAP offers a range of services, including job search assistance, resume support, mock interviews, and more. To access these resources, please call 760-830-4030 or email plmsppd@usmc.mil.
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/819204800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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