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The Field Operations Manager position supervises, manages, coaches, and supports a team of mediators assigned to their direct supervision. The incumbent maintains a high level of responsibility for FMCS service delivery and plays an integral role in supporting successful outcomes in the geographic areas of responsibility under their supervision. The incumbent is a key member of the Field Operations team and supports collaboration across regions and departments, Headquarters Staff and mediators.
Learn more about this agency11/08/2024 to 11/25/2024
$146,702 - $191,900 per year
GS 15
1 vacancy in the following locations:
No
Yes—as determined by the agency policy.
75% or less - You may be expected to travel for this position.
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Permanent
Full-time
Excepted
None
Yes
No
Yes
IMP-12600925-25-MK
818334400
1. Supervises the day-to-day operations of a team of mediators. Manages the recruitment of diverse qualified applicants and selection in accordance with FMCS and federal hiring protocols as well as incumbent training, professional development, performance planning, and appraisals. Administers time and attendance reporting, including leave approval and associated coverage of cases.
2. Actively models and promotes a respectful and collaborative professional work environment with a focus on effective communication and team-building. Fosters a climate of mutual respect, high morale, and integrity. Identifies and builds effective mediator teams for a wide variety of cases, projects, and assignments, including significant, large, complex, or high-profile disputes.
3. Directly provides and/or arranges for mediator professional development to ensure they have the skills and resources necessary to deliver the highest quality public service. Broadly oversees the day-to-day service provision of mediators to ensure quality, integrity, and responsiveness in client engagements. Uses observation, client feedback, and regular outreach to ensure a high degree of satisfaction with all FMCS activities, products, and lines of service.
4. Models effective coordination and teaming across the entirety of Field Operations including each of its sub-offices and administrative personnel to improve agency operations and service provision. Communicates effectively with FMCS employees and routinely encourages teaming at all levels to staff and support client-facing work assignments.
5. Competently assesses the skill, professional judgement, decision-making, and adherence to values of mediators under their supervision to identify, develop, and provide constructive feedback, including coaching, on all aspects of their performance. Provides resources, counseling and advice, professional development, and general support to mediators for all critical elements of their position, including high-quality service delivery across all FMCS activities.
6. Monitors and regularly balances the workload of mediators to ensure quality service delivery. Incorporates client expectations and needs, mediator expertise, experience, and developmental needs to assist with case assignments and other staffing decisions.
7. Reviews requests for FMCS services from mediators, clients, and the Office of Client Services to make effective and efficient case assignments. Monitors an administrative system for tracking cases and reporting activities. Adjusts assignments to provide equitable workload distribution to mediators. Regularly reviews work in progress and reports significant developments to the Associate DDFO Regional, as well as the DDFO.
8. Offers feedback to other managers or the Field Administration Manager, for performance appraisals. Works closely with the Field Administration Manager and Administrative Specialist to ensure that all operations are carried out consistently.
9. Evaluates mediator performance, issues performance awards, and pursues improvement or disciplinary action, as appropriate. Works with mediators to establish goals, conduct performance reviews, assess training needs, and develop individual development plans for continuing education, skills and training improvement, and remedial support. Takes appropriate and timely action to correct conduct and/or performance issues.
10. Makes recommendations to the Associate DDFO Regional regarding changes or adjustments to policies with the goal of improving operations and/or service provision.
11. Collaborates with the Associate DDFO Regional to develop and execute a responsible and efficient budget. Maintains responsibility for ensuring that decisions, practices, and operating procedures do not raise concerns regarding fraud, waste, or abuse of government resources. Implements sound financial and resources management and controls.
12. Regularly reports to the Associate DDFO Regional regarding plans and goals, current activities, challenges, and results achieved. Overviews any anticipated operational, performance, or other issues and provides suggestions for addressing such issues.
13. Identifies emerging trends in local and regional labor-management relations and workplaces, ongoing negotiations, government, and/or public policy, and briefs FMCS senior leadership with recommendations. Remains apprised of upcoming cases and potentially significant negotiations with at least one full year of lead time. Provides direct FMCS service, including the mediation of complex, significant, or high-profile labor-management disputes, as necessary. Works to meet the needs of clients in the assigned administrative region, and beyond, when directed.
14. Serves as the local management representative of FMCS to employees, clients, and the regional labor-management community. Represents the DDFO and/or Director at conferences, meetings, or ceremonial occasions in the absence of their participation.
There is no educational requirement for this position.
This announcement may be used to fill additional vacancies.
Salary: The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay. The range will be adjusted for selected duty location. To view the General Schedule locality pay tables click here: 2024 Locality Pay Tables
Direct Deposit - Selectee is required to participate in the Federal Mediation and Conciliation Service direct deposit of pay program.
Security Background - A Public Trust background is a requirement of this position. Failure to pass the required level of background may result in the withdrawal of a position offer or removal. If you possess a security clearance, please indicate the level and termination date in your resume.
The successful candidate will undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with FMCS. The successful candidate will also be enrolled in FBI's Rap Back program, which will allow FMCS to receive notifications from the FBI of criminal activities (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the vacancy announcement closes, Human Resources will review your resume to determine if you meet the qualifications for this position.
If you indicate you meet the job qualifications for the announcement, but your resume and/or supporting documentation does not confirm your rating, you may be excluded from consideration for this job.
Your qualifications will be evaluated on leadership and technical competencies (knowledge, skills, abilities and other characteristics) including: Adaptability, Decision Making, Conflict Management, Oral Communication and Teamwork.
Well-qualified candidates are those candidates that possess the required competencies as defined above, and who have submitted applications that clearly depict the specialized experience as required of this position.
PLEASE READ THE FOLLOWING CAREFULLY AS FAILURE TO SUBMIT ALL REQUIRED DOCUMENTS MAY RESULT IN LOSS OF CONSIDERATION FOR THIS POSITION.
1. A current, complete resume (REQUIRED);
2. A copy of your last or latest SF-50, Notification of Personnel Action which depicts your title, grade/step, salary, work schedule, etc. (REQUIRED);
PLEASE DO NOT SUBMIT UNREQUESTED DOCUMENTATION: Please DO NOT submit examples of work products, writing samples, letters of reference, pictures, or training certificates unless the vacancy announcement specifically asks for them; they will not be forwarded to the interview panel and/or selecting official.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed on the announcement.
Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful.
Once the review of the candidates has been completed, a list of qualified applicants will be referred to the hiring official for further consideration of an interview.
To view the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position.
The Application Status page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/818334400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The Federal Mediation and Conciliation Service is a Federal agency which promotes the development of sound and stable labor management relationships; prevents or minimizes work stoppages by assisting labor and management to settle their disputes through mediation; advocates collective bargaining, mediation and voluntary arbitration as the preferred process for settling issues between employers and representatives of employees; develops the art, science and practice of conflict resolution; assists government agencies in the effective use of alternative dispute resolution through support, training, and the provision of neutrals; and fostering the establishment and maintenance of constructive processes to improve labor-management relationships, employment security and organizational effectiveness.
