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WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov
11/06/2024 to 11/20/2024
$103,409 - $167,336 per year
GS 13
4 vacancies in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
None
No
No
No
25-12599648M-CLB-0526-13
817939800
Current federal employees of this agency.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Open to IRS Career/Career-Conditional, Treasury/IRS CTAP, & IRS RPP employees
WHAT IS THE COMMUNICATION AND LIAISON (C&L) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
Communications and Liaison, Stakeholder Liaison, Area 1, Area 2, Area 3, Area 4, Area 5, and Area 6
MAJOR DUTIES:
1. Utilizes an expert knowledge of Tax law Identifies, develops and grows relationships with external stakeholders located within the territory and serves as their point of contact to address issues and concerns. Forwards issues, as appropriate for burden reduction consideration. Identifies, contacts and develops external relationships with governmental agencies, civic associations, trade associations, small business organizations and other stakeholder relationships. Serves as an internal communications link to other IRS functions. Provides support to customer service activities primarily during the filing season, but also throughout the year, in the areas of technical tax law and accounting guidance to taxpayers or practitioners who visit the Taxpayer Assistance Centers (TACs) or through the R-Mail and/or Electronic Tax Law Accounting (ETLA) systems. Also provides tax law and e-file and pay information via seminars and speeches. These efforts highlight IRS programs and pertinent tax law and other modifications to targeted audiences including the small business owner, tax practitioners, trade associations, industry groups, government agencies, etc. As needed, provides assistance to taxpayers residing in federally designated disaster areas.
2. Works within designated work plans and program direction to plan, coordinate and conduct customized marketing events and other non-enforcement activities for issues with an impact on compliance, including but not limited to, complex trusts, abusive schemes, unreported income, non-filing, voluntary agreements and burden reduction. Develops new marketing plans, proposes activities, recommends timelines as well as dissemination vehicles to both internal and external partners and stakeholders, in both English and Spanish to promote the effective and efficient use of IRS products and services. Recommends use of resources and milestone dates to achieve Program goals and objectives. Provides support and feedback to the product and development staff and Centers of Excellence and Operational Priority Leads. Coordinates, via Stakeholder engagement and through other means, with such functions as Compliance, Counsel, the Stakeholder Partnership Education and Communication (SPEC), Return Preparer's Office, Communication and Liaison Division, LMSB, TE/GE, Field Assistance and other components of the operating division to publicize programs, ensure consistent delivery of corporate message, and promote effectiveness. Creates original news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains extensive expertise in the multi-media communication field to ensure effective dissemination of IRS messages. Performs or directs analysis of taxpayer and/or practitioner data derived from various sources to recommend educational and outreach treatments. Develops and implements innovative methods, techniques and approaches to complex marketing plans using market research and analysis. Performs analysis of taxpayer and/or practitioner data to recommend educational and outreach treatments. Develops and implements overall tax assistance marketing plans using market research and analysis. Develops marketing strategies including targeted key messages, information dissemination methods, and communication vehicles. Designs marketing plans and products to address filing, reporting and payment compliance. Develops, coordinates and provides complex pre and post filing tax law and tax related accounting educational assistance to both internal and external customers through speeches, presentations, trade shows, articles, media and use of leveraged resources.
3. Works with management to measure program effectiveness based on established measures and designated performance indicators. Tracks historical, statistical, and demographic data to develop effective marketing plans for products and messages. Analyzes and evaluates data; and facilitates group meetings, surveys, etc. to design new marketing strategies or revise existing ones. Coordinates responses to Area and Headquarters requests. Provides extensive feedback and recommendations to management regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas and to share best practices. Develops marketing and communication plans with partners and stakeholders to promote the effective and efficient use of IRS assistance and education.
4. Performs other duties as assigned.
STANDARD POSITION DESCRIPTIONS (SPD):
PD24422
Visit the IRS SPD Library to access the position descriptions.
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
POSITIVE EDUCATIONAL REQUIREMENTS: (All grade levels) You must have education;
Undergraduate Education: Major study -- any field.
Graduate Education: Major study -- accounting, auditing, taxation, business administration, law, or other related fields.
In addition to meeting the Positive Educational requirement above, to qualify for this position you must also meet the Basic Requirements by the closing date of this announcement:
BASIC REQUIREMENTS:
Accounting Knowledge: Applicants must demonstrate their knowledge of Principles of Accounting and Intermediate Accounting. Candidates can demonstrate this knowledge either through successful completion of 12 semester hours / 18 quarter hours of college level accounting (with at least 6 semester / 9 quarter hours at the intermediate level) and/or experience. Applicants qualifying based on education must submit transcripts with their application.
In addition to meeting the Basic Requirement above, to qualify for this position you must also meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE GS-13: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience that demonstrates a substantive knowledge of business practices, basic accounting principles, and Federal tax laws and regulations; and that required the ability to audit tax records, analyze systems and bookkeeping, use factfinding techniques, and develop interpersonal skills. Qualifying specialized experience may have been gained in work such as:
Demonstrates experience and in-depth knowledge of the principles, practices and method of intermediate accounting, tax laws and IRS procedures to determine and deliver programs, products and services to both internal and external stakeholders (such as promoting an event or service and delivering key IRS messages). Experience in defining legal and factual issues in federal tax law (such as providing guidance to tax professional or representatives). Experience using a variety of communication and marketing principles, skills, methods and techniques to plan, coordinate and execute long-term liaison and communication programs (such as a practitioner or industry outreach). Experience delivering verbal presentations and developing or creating written products that adhere to professional style guidelines (such as delivering operational review and writing white papers). Experience applying analytical methods in order to evaluate a program's effectiveness.
AND
MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks.
AND
TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens".
AND
THIS IS A BILINGUAL POSITION: Applicants will be required to demonstrate proficiency in Spanish. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions.
For more information on qualifications please refer to OPM's Qualifications Standards.
A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.
CONTINUATION OF MAJOR DUTIES:
For more information regarding Union Representation click here
National Treasury Employees Union - NTEU
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.
In addition to the application and application questionnaire, this position requires a bilingual assessment to evaluate your language proficiency. The bilingual assessment will test your ability to read, write, and/or converse in Spanish. In order to be considered for this position, you must complete all required steps in the process and meet all qualifications. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Rating: Your application will be evaluated on the Critical Job Elements (CJE) of the position to be filled, in accordance with Article 13 of the IRS/NTEU National Agreement. Your application will also be rated and ranked among others, based on your responses to the online questions/assessment. Your experience, education, training, prior performance, and awards, relevant to the position being filled, will be considered throughout the hiring process. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee eligible for Career Transition Assistance Plan (CTAP), you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.
The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/20/2024 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 11/20/2024.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12599648
Treasury believes in a working environment that supports inclusion; to review reasonable accommodation policies and procedures please visit https://www.opm.gov/policy-data-oversight/disability-employment/reasonable-accommodations/. We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.
Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.
As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/817939800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.
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