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This position is located in the Chief Information Officer Organization (CIOO) of the Federal Deposit Insurance Corporation which is responsible for providing the full life-cycle services for endpoint services, which include update/upgrade centralized configuration, management, and security, for mobile devices, desktops, and virtual desktop environments.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency09/09/2024 to 09/13/2024
$79,809 - $185,521 per year
CG 11 - 13
No
Yes—TELEWORK OPTIONS ARE SUBJECT TO CHANGE.
Occasional travel - Occasional travel may be required.
No
Term
Full-time
Competitive
13
No
No
2024-CIOO-DB738
808428000
At the full performance level, major duties include:
The candidate selected will be offered a term appointment not-to-exceed four years which may not be extended beyond the maximum four year time limitation.
Registration with the Selective Service.
U.S. Citizenship is required.
Completion of Financial Disclosure may be required.
Minimum Background Investigation (MBI) required
EDUCATION: To qualify based on education, applicants must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Major field of study: computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
COMBINATION: Applicants must possess a COMBINATION of graduate level education as described above, and the specialized experience as described above, that together meet the qualification requirements for this position.
To qualify for CG-12, applicants must have completed at least one year of specialized experience equivalent to at least the 11 grade level or above in the Federal service.
Specialized experience is defined as experience configuring, troubleshooting and resolving hardware and software issues related to Microsoft Operating Systems and Office Suite; remote access issues; repairing laptops, desktops, and printers; and imaging user workstations and troubleshooting connectivity issues.
To qualify for CG-13, applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service.
Experience providing IT customer support, and consultation in the utilization of IT services such as: WAN/LAN infrastructure, cloud, O365, Service Now, wireless technologies, computing hardware, software, operating systems, scripting languages, remote access, multifactor authentication, wireless and mobile technology services; and supporting projects using IT project management principles and practices such as Agile/Scrum.
You must have Information Technology (IT)-related experience which demonstrates proficiency in each of the following competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
See requirements stated under QUALIFICATIONS.
If selected, you may be required to serve a trial period.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
Selectee(s) for this position will be required to report to their duty station office two days per week.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below. Within these categories, candidates eligible for veterans’ preference will receive selection priority over non-veterans.
1. Skill in applying Information Technology Infrastructure Library (ITIL) principles and practices and methods of service desk and customer relationship management, project control, information processes, resource management and tiered IT support structure Tier 0-Tier 4.
2. Knowledge of project management principles, methods and practices.
3. Knowledge of IT platforms, WAN/LAN, laptop, wireless, hardware, software, operating systems, windows scripting languages, remote access, multifactor authentication, mobile technologies and services.
4. Ability to communicate orally
5. Ability to communicate in writing.
6. Ability to establish and maintain effective working relationships.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
EDUCATION DOCUMENTS: If you are using education to meet all or part of the qualification requirements, submit a copy of your college transcript (an unofficial transcript is acceptable). Education must be from accredited institutions. For a listing of accredited educational institutions, click here. An official transcript will be required if you are selected. If you attended more than one university and need to send multiple transcripts, please upload/fax all transcripts as one document.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program. For more information, click here.
INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
The Fair Chance Act prohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at HRPolicyTeam@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/808428000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The Federal Deposit Insurance Corporation (FDIC) is among the most respected forces in America’s financial community. Our mission is to maintain stability and public confidence in the nation’s financial system by insuring deposits, examining and supervising financial institutions, and managing receiverships.
