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6-month non-reimbursable assignment with the possibility of extension.
Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman)
Community Outreach Specialist
Series Requested: 0301
Security Clearance: None
Virtual/Remote: Yes
Only current, full-time federal employees are eligible.
Resumes are reviewed every 30 days until selection/closing date.
This is a Detail, not a Developmental Rotation.
Supervisory approval form must be signed.
09/03/2024 to 11/29/2024
$103,409 - $134,435 per year
GS 13
1 vacancy in the following location:
Yes
Not applicable, this is a remote position.
Not required
No
Detail
Full-time
Competitive
None
No
No
No
JDP-12535296-24-KJ
807704100
Current or former competitive service federal employees.
Current excepted service federal employees.
This detail opportunity is for current competitive and excepted service employees only. If you are not a current federal civilian employee you will not be eligible for this position. DHS Joint Duty Assignments do not apply to members of the Military service or contractors.
The Office of the Citizenship and Immigration Services (CIS Ombudsman) mission is to assist individuals and employers in resolving problems with U.S. Citizenship and Immigration Services (USCIS) by providing individual case assistance and making recommendations. The candidate will serve as a community outreach specialist in the CIS Ombudsman's Public Engagement (PE) team. The PE team hosts stakeholder meetings, listening sessions, and national webinars to gather stakeholder feedback and engage with the public. The team also promotes open and transparent communication between USCIS, applicants and petitioners, and other immigration stakeholders, such as national and international organizations and businesses, foreign embassies and consulates, community-based organizations,educational institutions, congressional offices, and local/state/federal government entities.
MAJOR DUTIES:
- Under the direction of PE leadership, develop, plan, implement, and evaluate public engagements - such as stakeholder meetings, webinars, listening sessions, conferences, etc. (primarily at the national level) - related to immigration benefits, services, and other issues.
- Perform direct outreach and public affairs activities, such as contacting and communicating with stakeholders; drafting/clearing/posting web updates, stakeholder message, social media, tip sheets, and other materials; and identifying and coordinating translations and interpretations for PE products.
- Serve as a liaison between the office and a diverse community of external and internal stakeholders and government agencies. Establish and maintain these partnerships to promote dialogue about CIS Ombudsman and USCIS policies and programs through engagements on the national and local level.
- Participate in working groups, task forces, and advisory committees and subcommittees (including with other federal agencies).
- Advise senior management on engagement strategies, policies, programs, and stakeholder feedback on topics related to immigration challenges faced by individuals and employers. Collaborates with other CIS Ombudsman teams as needed to meet stakeholder needs.
- Plan and execute engagements to support the office's annual goals and strategic plans. This includes coordinating sessions with speakers, drafting and clearing agendas and flow of shows, developing presentations, managing IT logistics to support engagement sessions, taking notes, creating and entering data from the feedback, and all other duties needed to hold successful engagements and follow-up efforts.
- Support the PE team in reporting on its work, such as drafting reports, responding to information inquiries, and creating/cleaning/maintaining data on stakeholder engagements and feedback.
- Support the PE chief and assistant chiefs in other duties as assigned.
EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.
**DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.
If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.
Selected applicants for a JDA are requested to fulfill the items below during the JDA:
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.
If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.
Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.
1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.
2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on 11/29/2024 to receive consideration.
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final JDA offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
Telework: Telework eligibility is based on the needs of the office and is subject to change.
Additional information pertaining to your interest and availability for this position may be needed after the closing date of the Joint Duty Assignment vacancy announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/807704100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
DHS is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters.
The DHS Joint Duty Program (JDP) is an intra- and inter-departmental program which offers civilian personnel professional and developmental opportunities. Joint Duty Assignments (JDAs) enhance operations and mission execution through unity of effort and collaboration.
The DHS JDP is a human capital program initiative which is managed by OCHCO at DHS headquarters. The DHS JDP's purpose is two-fold: to encourage and to facilitate assignments of DHS personnel to other DHS components as well as outside agencies. The purpose of JDAs is to gain multi-component, multi-faceted experience focused on cross-cutting DHS and Federal-wide operations to enhance performance of the individual, the organizations, and the Department. JDAs are for a period not to exceed 1 year and do not qualify for Joint Duty credit.
The DHS JDP covers current Federal employees at the GS-13 through GS-15 grade levels and equivalent. The DHS JDP does not apply to members of the military service or contractors. JDAs do not offer Temporary Promotions.
