This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/824465600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Help
Summary
This is a full-time position with the Office of the Information Technology at the Supreme Court of the United States in Washington, D.C.
Closing Date: Tuesday, 12/31/2024, 11:59 PM EST
Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date.
Help
Overview
- Accepting applications
-
Open & closing dates
12/17/2024 to 12/31/2024
This job will close when we have received 200 applications which may be sooner than the closing date. Learn more -
Salary
$45,146 - $72,703 per year
depending upon qualifications
-
Pay scale & grade
GG 5
-
Location
1 vacancy in the following location:
-
Remote job
No
-
Telework eligible
No
-
Travel Required
Not required
-
Relocation expenses reimbursed
No
-
Appointment type
Permanent
-
Work schedule
Full-time
-
Service
Excepted
-
Promotion potential
7
-
Job family (Series)
-
Supervisory status
No
-
Security clearance
-
Drug test
No
-
Financial disclosure
<a href="https://help.usajobs.gov/working-in-government/fair-and-transparent/financial-disclosure" target="_blank">No</a>
-
Bargaining unit status
-
Announcement number
SCOTUS-12640300-IT
-
Control number
824465600
Help
This job is open to
Help
Duties
The IT Technician (Customer Support) regularly interact with internal and external callers requesting information or to resolve telecommunications issues. Incumbents are expected to professionally dispatch internal and external calls to the appropriate Court Office, individual, or to provide the appropriate information. IT Technicians utilize Voice-Over Internet Protocols (VoIP) solutions, which run as part of the internal information technology architecture. The incumbent will assist IT helpdesk staff by providing basic technical assistance to Justices, Court staff, and Court guests in the areas of configuring, troubleshooting, and providing support for telecommunications systems such as VoIP and cellular phones. In addition, IT Technicians provide data and reports for contact information and telecommunications usage. The Court's technology environment includes telecommunications services via desktop VoIP and cellular services. Incumbent must maintain current knowledge of new applications, software updates, and hardware as technology in the telecommunications field advances. The Customer Support Group provides support in the configuration and training associated with all telecommunications devices. This includes working with vendors to configure and provide support for problems experienced by employees. Respond to emails, monitor IT trouble ticket system and take appropriate action; prolonged periods of time when incumbent must maintain close proximity to the phone console; monitors, tracks, reviews, and reports call volume usage. Performs other duties as assigned.
Help
Requirements
Conditions of Employment
- Meet Experience Requirements (see Qualifications)
- Employment is subject to successful completion of a security background check.
- If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See: www.sss.gov
Qualifications
Strong customer service skills; proficiency with Microsoft Excel and Word; excellent written and verbal communications skills; ability to function as a reliable team player in a fast-paced, team-oriented office; and the ability to configure, update, and troubleshoot cellular devices and peripherals are required. Familiarity with VoIP phone systems; experience with configuring and managing web browsers (e.g., Edge, Chrome, Firefox); and experience using desktops in a virtualized environment are preferred. Basic knowledge of initiating and configuring devices for video conferencing on cellular devices and iPad platforms. Outstanding attention to detail, strong organization skills, tact and a courteous demeanor are also required.
Education
High school graduate required, college degree preferred but not required.
Additional information
Working for the Supreme Court of the United States offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Additional benefits include flexible spending accounts, long-term care insurance, and the SmartBenefits transit subsidy.
Benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review and assess your application package in comparison with the posted qualifications for the position.
Your answers to the assessment questionnaire are required and will be used to evaluate your application. To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12640300
Benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required:
- A cover letter
- A resume
How to Apply
You must upload the cover letter and resume. These two documents are required and must be received by the closing date, 12/31/2024, in order to be considered. Please submit only these documents unless you have prior federal and/or military experience. In that case your most recent SF-50, Statement of Service, and/or DD-214 will also be required.
- To begin, click Apply Online to create a USAJobs account or log in to your existing account. Follow the prompts to select your USAJobs resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
- To verify your application is complete, log into your USAJobs account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
- To return to an incomplete application, log into your USAJobs account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.
Agency contact information
Human Resources Office
- Address
-
Supreme Court of the United States
1 First Street NE
Washington, DC 20543
US
Next steps
Upon submission, you will receive an e-mail acknowledging receipt of your application. Please be advised that your application will not be considered complete unless all of the required documents have been received. All applicants will be notified once a selection has been made.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Learn more about this agency
How to Apply
You must upload the cover letter and resume. These two documents are required and must be received by the closing date, 12/31/2024, in order to be considered. Please submit only these documents unless you have prior federal and/or military experience. In that case your most recent SF-50, Statement of Service, and/or DD-214 will also be required.
- To begin, click Apply Online to create a USAJobs account or log in to your existing account. Follow the prompts to select your USAJobs resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
- To verify your application is complete, log into your USAJobs account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
- To return to an incomplete application, log into your USAJobs account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJobs account or your application will be incomplete.
Agency contact information
Human Resources Office
- Address
-
Supreme Court of the United States
1 First Street NE
Washington, DC 20543
US
Next steps
Upon submission, you will receive an e-mail acknowledging receipt of your application. Please be advised that your application will not be considered complete unless all of the required documents have been received. All applicants will be notified once a selection has been made.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Supreme Court of the United States
Agency contact information
Human Resources Office
- Address
-
Supreme Court of the United States
1 First Street NE
Washington, DC 20543
US