This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/821908200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
About the position: This position will be assigned to JBSA Kelly-Lackland AFB in San Antonio, TX.
This is a Regular Full Time (RFT) position with benefits (medical, dental, life insurance, retirement, 401(k), and annual/sick leave.
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Overview
- Reviewing applications
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Open & closing dates
12/04/2024 to 12/17/2024
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Salary
$125,000 - $135,000 per year
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Pay scale & grade
NF 5
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Location
Few vacancies in the following location:
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Occasional travel - You may be expected to travel for this position.
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Relocation expenses reimbursed
Yes— You may qualify for reimbursement of relocation expenses in accordance with agency policy.
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
None
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Job family (Series)
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Supervisory status
Yes
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Financial disclosure
<a href="https://help.usajobs.gov/working-in-government/fair-and-transparent/financial-disclosure" target="_blank">No</a>
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Bargaining unit status
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Announcement number
DE-12628799-25-TB
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Control number
821908200
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This job is open to
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Duties
Introductory Statement: The purpose of this position is to lead the Department of the Air Force Lodging program, serve as a key principal advisor for strategic transformation and enterprise-wide impact across all facets of lodging operations; core responsibilities include setting and executing the DAF Lodging (DAFL) program's short and long term strategy, overseeing all business aspects, including operations, marketing, and human resources, setting and managing the overall budget and resources in order to effectively execute strategic initiatives, and building and overseeing the executive team. Develops and implements corporate standards, procedure, regulations, guidance and programs for 76 Air Force Inns worldwide, comprised of 17,000 beds spaces and nearly 3,200 employees, as well as continuing technical advice and assistance in the support of those installation and centralized operations.
Duties and Responsibilities: Principal advisor, strategic planner and AF level program manager; core responsibilities include setting and executing the DAF Lodging (DAFL) program's short and long term strategy, overseeing all business aspects, including operations, marketing, and human resources, setting and managing the overall budget in order to effectively execute strategic initiatives, and building and overseeing the executive team. Develops and implements corporate standards, procedure, regulations, guidance and programs for 76 Air Force Inns worldwide, comprised of 17,000 beds spaces and nearly 3,200 employees, as well as continuing technical advice and assistance in the support of those installation and centralized operations. Sets operational and strategic goals and evaluating DAFL success in reaching them; establishes performance metrics and key performance indicators (KPIs) to track progress towards goals and advises higher authorities of the impact of the Lodging program on the overall AF mission. Oversees maintenance, repair, furnishings, and operations program and a nonappropriated (NAF) program revenue of over $500 million. Provides continuity, cohesion, and stability in planning, developing, and executing the Lodging program. Develops strategic plans and policies, analyzes resource issues and creates a Lodging NAF 5-year plan. Drives adoption of industry best practices, modernizing Air Force Lodging operations through innovative technologies and service models to enhance the guest experience and operational efficiency and makes or recommends command decisions on directed operations; directs organization and management planning for prospective changes in functions or programs; establishes program priorities and evaluates progress and results; coordinates the work of the team with other teams, organizations, and commands. Provides policy guidance and program expertise to Congress, OMB, OSD, other Service/Agency Headquarters, and other management entities. Represents the AF in coordinating Lodging program activity among services branches (e.g., Army, Navy, Marine Corps), private enterprise, non-DoD, and local government agencies; prepares technical reports, status reports, correspondence, and schedules for use in high-level meetings, congressional hearings, and seminars. Supervises two subordinate function branches: Operations and Resources Support, works in conjunction with VM and VT Directors for Lodging - specific technology priorities and facilities support.
Provides guidance and assistance to all team members, direct supervision to two branch chiefs, and indirect supervision to other support personnel; determines the manpower and resource requirements for the efficient functioning of the team; defines and delegates authority within the team. Supervisory responsibilities include evaluating the performance of NAF personnel, interviewing and recommending candidates for appointment, hearing and resolving complaints; effecting disciplinary actions as needed, and preparing training plans and programs for team members. Receives, validates and resolves complaints, initiates action to correct performance, rewards performance, and encourages self-development. Operational responsibilities include oversight and implementation of standardization for all aspects of lodging services of all lodging programs worldwide, developing and monitoring training tools for all levels of AF Lodging personnel to ensure job competency, providing strategic oversight and corrective direction to blend commercial hospitality practices and trends to the AF environment and customers. Responsible for developing grading criteria and evaluation tools for AF Lodging Standards Compliance and Training visits and AF Innkeeper competition; conducts staff visits and installation-level operation evaluations.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12628799
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Requirements
Conditions of Employment
- Must be able to obtain certification by the Educational Institute, American Hotel and Lodging Association (AHLA) as a Certified Hotel Administrator (CHA) within two years of appointment.
- Must complete a Tier 1 background investigation.
- Must be willing to provide information that you are a U.S. citizen.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/17/2024
Business Based Action, Outside Applicant Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Hospitality or Business degree preferred. Demonstrated superior large scale executive management and leadership skills to manage, plan, organize, direct and control diverse and time-sensitive community and installation support programs; demonstrated expert knowledge in and the ability to successfully apply personnel management, safety and security policies, practices and procedures necessary to direct an AF wide organization consisting of several multifaceted subordinate units.
Expert knowledge in and proven ability to apply corporate level standards and program objectives towards developing comprehensive and sound operational policies and procedures for AF worldwide Lodging operations. Leadership skills commensurate with the ability to make critical independent decisions. Mastery in and related expert knowledge of policies, concepts, regulations, and laws to provide expert advisory services. Demonstrated experience with strategic planning and development of wide-reaching standards applicable to military operations and grounded in industry practices. Ability to manage multiple AF level projects or functions simultaneously.
Demonstrated ability to provide oversight and direction to a large and diverse staff.
Business Based Action, Outside Applicant Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Hospitality or Business degree preferred. Demonstrated superior large scale executive management and leadership skills to manage, plan, organize, direct and control diverse and time-sensitive community and installation support programs; demonstrated expert knowledge in and the ability to successfully apply personnel management, safety and security policies, practices and procedures necessary to direct an AF wide organization consisting of several multifaceted subordinate units.
Expert knowledge in and proven ability to apply corporate level standards and program objectives towards developing comprehensive and sound operational policies and procedures for AF worldwide Lodging operations. Leadership skills commensurate with the ability to make critical independent decisions. Mastery in and related expert knowledge of policies, concepts, regulations, and laws to provide expert advisory services. Demonstrated experience with strategic planning and development of wide-reaching standards applicable to military operations and grounded in industry practices. Ability to manage multiple AF level projects or functions simultaneously.
Demonstrated ability to provide oversight and direction to a large and diverse staff.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position
- Male applicants born after December 31, 1959 must be registered for Selective Service
- Direct deposit is required
- Satisfactorily complete an employment verification (E-Verify) check
- A probationary period may be required
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD)
- Payment of Permanent Change of Station (PCS) costs is authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
Benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
- Resume
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 12/17/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found here: https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account.
Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Agency contact information
JBSA Lackland NAF HR Office
- 802fss.fsmh@us.af.mil
- Address
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AFSVC Operations
AFSVC/VO
2261 Hughes Ave, Suite #156
Lackland AFB, TX 78236-9852
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
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Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employee, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
- Resume
- Cover Letter
- DD-214/ Statement of Service
- Diploma/ GED
- Disability Letter (VA)
- License
- Other (1)
- Other (2)
- PCS Orders
- Professional Certification
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
- Transcript
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Learn more about this agency
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 12/17/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application. Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy. It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found here: https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJobs account.
Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
Agency contact information
JBSA Lackland NAF HR Office
- 802fss.fsmh@us.af.mil
- Address
-
AFSVC Operations
AFSVC/VO
2261 Hughes Ave, Suite #156
Lackland AFB, TX 78236-9852
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Air Force Services Agency
Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF)
Agency contact information
JBSA Lackland NAF HR Office
- 802fss.fsmh@us.af.mil
- Address
-
AFSVC Operations
AFSVC/VO
2261 Hughes Ave, Suite #156
Lackland AFB, TX 78236-9852
US