This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/821518500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is located at multiple Passport Agencies in the Bureau of Consular Affairs, Passport Services, Department of State (CA/PPT). CA is responsible for the welfare/protection of U.S. citizens abroad, issuance of passports and documentation to citizens/nationals, and protection of U.S. border security and facilitation of travel to the U.S.
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Overview
- Accepting applications
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Open & closing dates
11/29/2024 to 12/05/2024
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Salary
$72,553 - $107,590 per year
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Pay scale & grade
GS 11
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Locations
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Washington, DC few vacancies
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Miami, FL few vacancies
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Chicago, IL few vacancies
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New Orleans, LA few vacancies
Additional locations are listed below.
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Remote job
No
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Telework eligible
No
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Temporary - Temporary Appointment not-to-exceed 1 year. May be extended without further announcement.
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Work schedule
Intermittent
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Service
Competitive
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Promotion potential
11
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
Yes
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Position sensitivity and risk
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Trust determination process
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Announcement number
CA-2025-0032
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Control number
821518500
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This job is open to
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Duties
- Reviews applications for completeness, affirmation of truthfulness, presence of required entries, signatures and photographs, and inclusion of application fees in the appropriate amounts
- When serving as the senior passport specialist on duty, provides instruction, technical guidance and assistance to Acceptance Agents on acceptance agent operations and procedures, and on passport application and issuance procedures
- Provides expert guidance, instruction and assistance in the use of interviewing techniques to Acceptance Agents, seasonal employees, and trainees and developmental employees at grade levels through GS-9
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Requirements
Conditions of Employment
- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Secret security clearance.
- Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/
- This position requires shift work.
Qualifications
Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
To qualify for the GS-11, you must meet A, B or C as follows:
A. At least one year of specialized experience, equivalent to at least the GS-09 grade level in the Federal service, that demonstrates the ability to plan and coordinate program activities and the ability to make decisions; the ability to communicate orally and to meet and deal; the ability to assemble data, analyze management problems and recommend solutions; the ability to research, interpret and apply regulatory and precedent material; the ability to communicate in writing; and the ability to interpret statistical data. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States.
B. A Ph.D. or equivalent doctoral degree or have successfully completed three full years of progressively higher-level graduate education leading to a Ph.D. degree. Major field of study should be public administration, political science, or other field related to this position.
C. A combination of specialized experience as described in A and more than two years of graduate education as described in B which totals at least one year. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.
If you are qualifying based on education, you must submit a copy of your college transcript with your application, and if selected, an official college transcript will be required to verify education prior to employment.
Education
See the qualifications section of this vacancy announcement for education requirements.
Additional information
- For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.
- Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Temporary employees are generally eligible to enroll in the Federal Employees Health Benefit Program if they are expected to work 130 hours per month or more for at least 90 days, in accordance with 5 CFR 890.102. They are eligible for leave, Federal holidays, and to receive a transit subsidy each month to compensate for travel to and from work via certain types of public transportation. Temporary appointments do not confer eligibility for Federal life insurance or retirement benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.
Applicants who meet the minimum qualification requirements, as described in the “Qualifications” section of this announcement, will be assigned a score between 70 and 100. The assessment is used to measure the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:
• Ability to identify inconsistencies in information/applications.
• Ability to identify problems and develop solutions.
• Ability to independently apply rules and regulations.
• Knowledge of the statutes, rules and regulations that govern the examination and adjudication of passport applications.
• Ability to synthesize information to make decisions.
• Ability to work with people from different cultures/countries.
Agency Career and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Temporary employees are generally eligible to enroll in the Federal Employees Health Benefit Program if they are expected to work 130 hours per month or more for at least 90 days, in accordance with 5 CFR 890.102. They are eligible for leave, Federal holidays, and to receive a transit subsidy each month to compensate for travel to and from work via certain types of public transportation. Temporary appointments do not confer eligibility for Federal life insurance or retirement benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
2. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
3. Performance appraisal. Submit your most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal.
4. ICTAP/CTAP eligibility documentation. Visit our agency’s ICTAP and CTAP sites for required documentation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Prepare your application in USAJOBS
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
Agency contact information
Elijah Hunt
- Address
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U.S. Department of State
600 19th Street, N.W.
Attn: CA/EX/HRD
Washington, District of Columbia 20520
United States
Next steps
After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration for possible interviews in approximately two weeks after the announcement closes. After a tentative job offer, we will conduct a suitability review and/or security background investigation, which generally takes an average of at least two to six months. You will be notified up to four times during the hiring process:
1. Upon receipt of your application.
2. Upon minimum qualification determinations.
3. After the certificate is issued.
4. After final selection is made.
For instructions on how to view the status of your application, please click here .
Multiple positions may be filled from this announcement.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Additional Locations
Help
Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
2. Transcripts, if applicable and you are qualifying based on education. See the Qualification and Education sections of this announcement for more information. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
3. Performance appraisal. Submit your most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal.
4. ICTAP/CTAP eligibility documentation. Visit our agency’s ICTAP and CTAP sites for required documentation.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
Prepare your application in USAJOBS
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
Agency contact information
Elijah Hunt
- Address
-
U.S. Department of State
600 19th Street, N.W.
Attn: CA/EX/HRD
Washington, District of Columbia 20520
United States
Next steps
After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements. After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration for possible interviews in approximately two weeks after the announcement closes. After a tentative job offer, we will conduct a suitability review and/or security background investigation, which generally takes an average of at least two to six months. You will be notified up to four times during the hiring process:
1. Upon receipt of your application.
2. Upon minimum qualification determinations.
3. After the certificate is issued.
4. After final selection is made.
For instructions on how to view the status of your application, please click here .
Multiple positions may be filled from this announcement.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Additional Locations
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Department of State - Agency Wide
Agency contact information
Elijah Hunt
- Address
-
U.S. Department of State
600 19th Street, N.W.
Attn: CA/EX/HRD
Washington, District of Columbia 20520
United States