This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/819396500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
The incumbent serves as an Information Technology (IT) Specialist Customer Support and performs general duties to install, configure, troubleshoot, repair, and maintain computer systems at the Federal Election Commission.
This is a Bargaining Unit position.
This is a developmental position leading to the full performance GS-2210-12 grade level.
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Overview
- Hiring complete
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Open & closing dates
11/18/2024 to 11/29/2024
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Salary
$68,405 - $88,926 per year
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Pay scale & grade
GS 9
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Location
1 vacancy in the following location:
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Excepted
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Promotion potential
12
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Financial disclosure
<a href="https://help.usajobs.gov/working-in-government/fair-and-transparent/financial-disclosure" target="_blank">No</a>
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Bargaining unit status
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Announcement number
FEC-12596743-OPM
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Control number
819396500
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This job is open to
Clarification from the agency
This announcement is open to current, permanent Federal Election Commission employees.
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Duties
As the IT Specialist (Customer Support) in this position, you will:
- Support, install, configure, analyze, repair and maintain the client side of agency computer systems and provide agency wide technical support for telecommunications operations.
- Manage system resources including performance, capacity, availability, functionality, integrity and efficiency.
- Analyze and define client requirements for new and modified systems and services based on analysis of business needs and practices, develop specifications for new or modified systems and assist in planning and coordinating systems design, testing, development, acquisition, installation, and support of new modified systems including hardware and software.
- Troubleshoot post-installation problems and work with Tier III IT specialist to resolve more difficult problems.
- Provide physical and virtual assistance to users as well as on-demand training, operational and troubleshooting assistance in the use of AV room systems.
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Requirements
Conditions of Employment
- You must be a U.S. citizen or national.
- You must be able to pass a background investigation.
- Males born after 12/31/1959 must be registered or exempt from Selective Service (see Legal and regulatory guidance below).
- You may be required to serve a 2 year probationary period.
- Direct Deposit of Pay is required.
- You must meet eligibility and qualification requirements within 30 days of the closing date of this announcement.
- Candidates must meet time-in-grade requirements (52 weeks at the next lower grade).
Qualifications
In order to qualify, you must meet the experience and/or education requirements described below. Your resume must clearly describe your relevant experience. If qualifying based on education, a copy of your unofficial transcripts must be provided with your application.
You must have at least one full year of specialized experience. You have at least one full year of specialized experience that is IT-related and demonstrates each of the following competencies: attention to detail, customer service, oral communication, and problem solving. This must include activities such as: 1) Providing technical support for telecommunications operations; (2) Installing computer equipment software and hardware; (3) Troubleshooting post software and hardware installations problem; (4) Reviewing customer support procedures to recommend changes.
This experience must be comparable in scope and responsibility to the GS-07 level in the Federal service (obtained either in private or public sectors).
TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 is required to meet the time-in-grade requirements for the GS-09 grade level. (Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).
In addition, you must provide a cover letter describing your experience with the competencies identified below.
Part-time or unpaid experience: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Volunteer work experience: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must have at least one full year of specialized experience. You have at least one full year of specialized experience that is IT-related and demonstrates each of the following competencies: attention to detail, customer service, oral communication, and problem solving. This must include activities such as: 1) Providing technical support for telecommunications operations; (2) Installing computer equipment software and hardware; (3) Troubleshooting post software and hardware installations problem; (4) Reviewing customer support procedures to recommend changes.
This experience must be comparable in scope and responsibility to the GS-07 level in the Federal service (obtained either in private or public sectors).
TIME-IN-GRADE REQUIREMENTS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 is required to meet the time-in-grade requirements for the GS-09 grade level. (Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).
In addition, you must provide a cover letter describing your experience with the competencies identified below.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
- Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
Part-time or unpaid experience: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Volunteer work experience: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.
If you received a degree, the transcript must show the date the degree was awarded or conferred.
A self-created transcript, or a list of courses you have prepared, is not acceptable.
Foreign education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, click Recognition of Foreign Qualifications | International Affairs Office (ed.gov) You must provide translated transcripts.
Additional information
Bargaining Unit: This is a bargaining unit position (National Treasury Employees Union (NTEU) Chapter 204).
FEC offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules, telework and transportation subsidies.
All materials must be submitted by the closing date of the announcement.
Additional selections may be made from this announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement closes, we will conduct a review of your application package to verify your eligibility and qualifications. If you are found qualified, your application will move forward to additional phases of the review process which will determine the best qualified candidates.
Please follow all instructions carefully. Errors or omissions may affect your eligibility.
You will be evaluated on the following competencies:
Customer Service
Oral Communication
Technical Problem Solving
Technology Awareness
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package including the documents listed below. We strongly encourage applicants to doublecheck that all required items are properly submitted to ensure consideration.
- Your Resume listing hours worked per week, dates of employment (month/year) and duties performed for each position held.
- Cover Letter which addresses the competencies identified in the Qualifications section above. Please limit your cover letter to 2 pages.
- Transcripts are required if you are qualifying based on your education.
- Performance Appraisal of your most recent, signed, completed annual performance appraisal which includes the final rating.
- Current FEC Employee: to claim eligibility as a current FEC employee, please confirm you are employed with the Federal Election Commission on a permanent excepted service appointment.
- To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50), reflecting your permanent excepted service status with Block 24 as "Tenure 1 or 2" and in Block 34 as "Excepted Service." This must contain information which shows you meet time-in-grade, such as a Within Grade Increase or Promotion. No award SF-50s will be accepted as proof of eligibility.
- In addition to submitting your most recent SF-50, if you have held a higher grade than the one you're applying for on a permanent basis, please submit an SF-50 which documents the highest grade you have held on a permanent basis.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (ET) on 11/29/2024 to receive consideration.
To begin, click Apply Online. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Agency contact information
San Antonio Services Branch
- Address
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Federal Election Commission
1050 First Street NE
Washington, DC 20463
US
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications. Additional phases of the review process will determine the best qualified candidates, and whether or not your application is referred to the selecting official. You will be contacted directly if further evaluation or an interview is required. You will receive notifications by email about the status of your application throughout this process.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
To apply for this position, you must provide a complete Application Package including the documents listed below. We strongly encourage applicants to doublecheck that all required items are properly submitted to ensure consideration.
- Your Resume listing hours worked per week, dates of employment (month/year) and duties performed for each position held.
- Cover Letter which addresses the competencies identified in the Qualifications section above. Please limit your cover letter to 2 pages.
- Transcripts are required if you are qualifying based on your education.
- Performance Appraisal of your most recent, signed, completed annual performance appraisal which includes the final rating.
- Current FEC Employee: to claim eligibility as a current FEC employee, please confirm you are employed with the Federal Election Commission on a permanent excepted service appointment.
- To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50), reflecting your permanent excepted service status with Block 24 as "Tenure 1 or 2" and in Block 34 as "Excepted Service." This must contain information which shows you meet time-in-grade, such as a Within Grade Increase or Promotion. No award SF-50s will be accepted as proof of eligibility.
- In addition to submitting your most recent SF-50, if you have held a higher grade than the one you're applying for on a permanent basis, please submit an SF-50 which documents the highest grade you have held on a permanent basis.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section.
The complete application package must be submitted by 11:59 PM (ET) on 11/29/2024 to receive consideration.
To begin, click Apply Online. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
Agency contact information
San Antonio Services Branch
- Address
-
Federal Election Commission
1050 First Street NE
Washington, DC 20463
US
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications. Additional phases of the review process will determine the best qualified candidates, and whether or not your application is referred to the selecting official. You will be contacted directly if further evaluation or an interview is required. You will receive notifications by email about the status of your application throughout this process.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Federal Election Commission
The Federal Election Commission (FEC) is an independent federal agency with exclusive jurisdiction over the administration, interpretation, and civil enforcement of the Federal Election Campaign Act, which requires disclosure of campaign contributions and expenditures by candidates for Federal office and committees supporting those candidates, and imposes limitations on the amount and sources of such contributions. The FEC also administers the federal programs that provide public funding to qualified candidates for President and Vice President. By ensuring that the required campaign finance disclosures are made and that the campaign finance rules are effectively and fairly enforced, the Commission seeks to foster the electorate's confidence in the integrity of the nation's political process. The FEC is headed by six Commissioners, no more than three of whom may represent the same political party, who are appointed by the President with the advice and consent of the Senate.
Agency contact information
San Antonio Services Branch
- Address
-
Federal Election Commission
1050 First Street NE
Washington, DC 20463
US