This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/817058600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
For information and details regarding this position and to apply, visit our website at https://www.governmentjobs.com/careers/azduscourts/jobs/4713546/case-administrator-dispatcher
This job is being filled at many locations nationwide. Click through to Avue to select the specific location(s) for which you are interested in applying.
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Overview
- Accepting applications
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Open & closing dates
10/31/2024 to 11/29/2024
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Salary
$40,957 - $66,581 per year
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Pay scale & grade
CL 23
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Locations
2 vacancies in the following locations:
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time - Full Time
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Service
Excepted
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Promotion potential
1
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Job family (Series)
-
Supervisory status
No
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Security clearance
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Drug test
Yes
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Announcement number
25-07
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Control number
817058600
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This job is open to
Clarification from the agency
NOTE: Please DO NOT CLICK the blue "Apply" button below. Applications will NOT be received. For information and details regarding this position and to apply, visit the District of Arizona employment website at https://www.governmentjobs.com/careers/azduscourts/jobs/4713546/case-administrator-dispatcher
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Duties
POSITION OVERVIEW
The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers' safety while conducting community contacts. The dispatcher will report directly to a support supervisor, under the direction of the Assistant Deputy Chief Probation Officer. This remote position, with traditional/non-traditional hours, will be responsible for monitoring our officers' safety in the community through the use of a web-based dispatching program.
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Requirements
Conditions of Employment
- DRUG TESTING
SPECIAL REQUIREMENTS:
DRUG TESTING
Qualifications
MINIMUM QUALIFICATIONS
The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience.
General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.
Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Such experience is commonly encountered in law firms, legal counsel offices, banking, and credit firms, educational institution, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations.
Education above the high school level may be substituted for general experience.
PREFERRED QUALIFICATIONS
Preference will be given to those applicants who possess law enforcement and emergency dispatching experience.
Preferred Skills/Abilities
- Must have the analytical skills to pay attention to detailsÃÃÃârecall and document those details when necessary.
- Must have the ability to handle situations firmly, courteously, tactfully, impartially and respond to emergencies quickly and calmly.
- Must have the ability to communicate effectively with a wide variety of internal/external stakeholders across the district and provide support with a high level of customer service.
The successful applicant must be a high school graduate (or equivalent) and must have two years of general experience.
General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.
Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Such experience is commonly encountered in law firms, legal counsel offices, banking, and credit firms, educational institution, social service organizations, insurance companies, real estate and title offices, and corporate headquarters or personnel/payroll operations.
Education above the high school level may be substituted for general experience.
PREFERRED QUALIFICATIONS
Preference will be given to those applicants who possess law enforcement and emergency dispatching experience.
Preferred Skills/Abilities
- Must have the analytical skills to pay attention to detailsÃÃÃârecall and document those details when necessary.
- Must have the ability to handle situations firmly, courteously, tactfully, impartially and respond to emergencies quickly and calmly.
- Must have the ability to communicate effectively with a wide variety of internal/external stakeholders across the district and provide support with a high level of customer service.
TECHNICAL QUALIFICATIONS:
REPRESENTATIVE DUTIES
- Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
- Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
- Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field.
- Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
- Responds to officer requests over the radio for non-urgent or emergency assistance.
- Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
- Communicates vital information to the officers' chain of command in the event of an emergency or a non-responsive officer.
- Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
- Manages the storage and dissemination (if required) of radio and event logs.
- Maintain internal databases during downtime (i.e., SIRS, PACTS, etc.)
- Flex and backup dispatchers will maintain a limited caseload in support of officers in presentence operations and/or post-conviction supervision, when not performing dispatching duties.
- Other duties as assigned, depending on workflow.
Education
EDUCATION:
High school graduate or equivalent
Additional information
This job is being filled by an alternative hiring process and is not in the competitive civil service.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You may participate in the Federal Employees Health Benefits program, with costs shared with your employer. More info: http://www.usajobs.gov/jobextrainfo.asp#FEHB.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
You may participate in the Federal Employees Health Benefits program, with costs shared with your employer. More info: http://www.usajobs.gov/jobextrainfo.asp#FEHB.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Go to https://www.governmentjobs.com/careers/azduscourts.gov
Applicants must submit the following:
- Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
Agency contact information
Michelle Lindsay
- Address
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U.S. District Court
401 W. Washington St.
Phoenix, AZ 85003
Phoenix, Arizona 85003
US
Next steps
NOTE: Please DO NOT CLICK the blue "Apply" button below. Applications will NOT be received. For information and details regarding this position and to apply, visit the District of Arizona employment website at https://www.governmentjobs.com/careers/azduscourts/jobs/4713546/case-administrator-dispatcher
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
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Required Documents
- Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
Go to https://www.governmentjobs.com/careers/azduscourts.gov
Applicants must submit the following:
- Cover letter that supports your work experience as it relates to the position.
- Resume that includes complete work and salary history, and education.
- Your two most recent performance evaluations (strongly preferred). Letters of recommendation may be substituted if no evaluation is available. One letter of recommendation must be from a current or recent supervisor.
Agency contact information
Michelle Lindsay
- Address
-
U.S. District Court
401 W. Washington St.
Phoenix, AZ 85003
Phoenix, Arizona 85003
US
Next steps
NOTE: Please DO NOT CLICK the blue "Apply" button below. Applications will NOT be received. For information and details regarding this position and to apply, visit the District of Arizona employment website at https://www.governmentjobs.com/careers/azduscourts/jobs/4713546/case-administrator-dispatcher
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
U.S. Courts
Agency contact information
Michelle Lindsay
- Address
-
U.S. District Court
401 W. Washington St.
Phoenix, AZ 85003
Phoenix, Arizona 85003
US