This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/813935000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is located in a Department of Veterans Affairs, Portland Regional Office. The Authorization Quality Review Specialist (AQRS) is a part of the Veterans Service Center's quality assurance program, and serves as a technical adviser to the Veterans Service Representatives (VSRs), in the Regional Office.
................This announcement will be removed from USAJOBS when 50 applications has been received............
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Overview
- Reviewing applications
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Open & closing dates
10/11/2024 to 10/25/2024
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more -
Salary
$93,543 - $121,601 per year
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Pay scale & grade
GS 12
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Location
1 vacancy in the following location:
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
25% or less - You may be expected to travel for this position.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
12
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Financial disclosure
No
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Bargaining unit status
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Announcement number
348-24-JS-12572924-BU
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Control number
813935000
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This job is open to
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Federal employees - Competitive service
Current or former competitive service federal employees.
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Internal to an agency
Current federal employees of this agency.
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Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
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Veterans
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Individuals with disabilities
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Military spouses
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Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
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Peace Corps & AmeriCorps Vista
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Land and base management
Certain current or former term or temporary federal employees of a land or base management agency.
Clarification from the agency
This vacancy is open to those covered by the indicated hiring paths (status candidates) and living in the local Portland, Oregon commuting area. Veterans eligible under the Veterans Employment Opportunity Act (VEOA) and current permanent VBA employees holding GS 11 or higher and seeking non-competitive reassignment/change to lower grade need not live in the local commuting area to be considered.
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TELEWORK ELIGIBLE: Yes, per Agency guidelines.
Virtual: This IS NOT a virtual position.
Remote: This is not a Remote Position!
Position Description/PD#: Relocation/Recruitment Incentives: Veterans Service Representative (AQRS), 37136A
Financial Disclosure Report: Not required
Physical Requirements: The work normally involves mental rather than physical exertion.
Duties
Specific duties are as follows:
- The Authorization Quality Review Specialist is responsible for performing quality reviews for individual VSRs in accordance with an established monthly schedule. Results of station reviews will indicate the authorization quality level for the station. Some of the cases reviewed for the station will be subject to Central Office STAR review.
- The Authorization Quality Review Specialist performs individual quality reviews to determine the authorization quality level of individual VSRs for purposes of individual performance standards.
- The incumbent tracks and analyzes all authorization quality exceptions for the station and for individuals, to include exceptions called by Central Office. The Authorization Quality Review Specialist is responsible for sharing authorization quality trend information with management on an ongoing basis and with the VSRs during training sessions.
- The individual develops reports and discusses report findings with the Veterans Service Center Manager, Coaches, and employees on a routine basis. Maintains secure records showing the cases reviewed and the types and number of errors found as required by the
performance standards.
TELEWORK ELIGIBLE: Yes, per Agency guidelines.
Virtual: This IS NOT a virtual position.
Remote: This is not a Remote Position!
Position Description/PD#: Relocation/Recruitment Incentives: Veterans Service Representative (AQRS), 37136A
Financial Disclosure Report: Not required
Physical Requirements: The work normally involves mental rather than physical exertion.
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Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job.
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a trial/probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
- Trial period
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/25/2024.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).
Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include:
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s).
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying). Time-In-Grade requirements also apply to current employees applying for a Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
NOTE: All current or former Federal employees must provide a copy of their SF-50 (you may need to submit more than one), "Notice of Personnel Action" that indicates proof of status and time-in-grade eligibility. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive or Excepted).
Applicants must demonstrate that they meet the Minimum Qualification requirements as noted below.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include:
- Working with federal laws pertaining to compensation and pension and VA regulations and procedures to accurately adjudicate and authorize claims;
- Working with state laws involving dependency status, social services programs, Medicaid, special income-based local, state and federal programs; and
- Evaluating and identifying deficiencies of all elements of a claim from evidence development, income and dependency issues to award processing and authorization.
NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For work in the federal service, include the grade level for the position(s).
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
Education may not be used or combined to qualify for this position.
Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Rating Factors Competencies
1. Research- Read and interpret federal compensation and pension laws, regulations, policies, and
procedures in order to analyze and evaluate the accuracy of claims decisions.
2. Technical Competence - Understands and appropriately applies procedures, requirements,
regulations, and policies related to specialized expertise (for example, engineering, physical
science, law, or accounting); maintains credibility with others on technical matters.
3. Training- Utilize training techniques and claims processing knowledge in order to provide
authoritative consultation and troubleshootingservices and carry out extremely complex and
precedent setting training administration.
4. Attention to Detail - Accurately reviews, compiles, and analyzes information and data.
5. Oral Communication - Expresses information (for example, ideas or facts) to individuals or
groups effectively, taking into account the audience and nature of the information (for example,
technical, sensitive, controversial); makes clear and convincing oral presentations; listens to
others, attends to nonverbal cues, and responds appropriately.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package including the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement.
- Resume detailing your specialized experience and competencies as they relate to this position
- For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
- If there is a position that is part time, indicate the number of hours per week.
- Transcript if you are using education to qualify [remove if education cannot be substituted for Specialized Experience]
- Veterans: Member-4 DD-214 and disability rating letter (if applicable)
- If you are currently on active duty to be released within 120 days, you may submit an armed forces certification in lieu of a member-4 DD-214.
- Current Federal Employees: A copy of your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
- To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.).
- Current VBA Employees: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position. [Include for all VA-wide, VBA-wide, and External Status JOA's]
- Military Spouse of Active-Duty Military Member: A copy of your marriage license AND your spouse's active-duty orders
- Military Spouse of Separated Veteran: A copy of your marriage license, Member-4 DD-214 AND either your spouse's 1) 100% disability rating, or 2) documentation of death during active duty.
- Other Status Candidates: Evidence of eligibility to apply (e.g., Peace Corps verification letter, Schedule A letter, PS-50, etc.).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To receive consideration, the complete application package must be submitted by 11:59pm (EST) on 10/25/2024. Closing Date or 11:59pm (EST) on the day 50 applications have been received, whichever comes first.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
JoAnn Schoolfield
- Address
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Portland Regional Benefit Office
100 SW Main Street, Floor 2
Portland, OR 97204
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
To apply for this position, you must provide a complete Application Package including the documents detailed below. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in lack of consideration for this job announcement.
- Resume detailing your specialized experience and competencies as they relate to this position
- For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you should also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, and/or not including documentation supporting Federal grade level(s) are insufficient to determine basic qualifications.
- If there is a position that is part time, indicate the number of hours per week.
- Transcript if you are using education to qualify [remove if education cannot be substituted for Specialized Experience]
- Veterans: Member-4 DD-214 and disability rating letter (if applicable)
- If you are currently on active duty to be released within 120 days, you may submit an armed forces certification in lieu of a member-4 DD-214.
- Current Federal Employees: A copy of your most recent NON-AWARD SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted).
- To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g., Promotion, Appointment, etc.).
- Current VBA Employees: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position. [Include for all VA-wide, VBA-wide, and External Status JOA's]
- Military Spouse of Active-Duty Military Member: A copy of your marriage license AND your spouse's active-duty orders
- Military Spouse of Separated Veteran: A copy of your marriage license, Member-4 DD-214 AND either your spouse's 1) 100% disability rating, or 2) documentation of death during active duty.
- Other Status Candidates: Evidence of eligibility to apply (e.g., Peace Corps verification letter, Schedule A letter, PS-50, etc.).
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Learn more about this agency
How to Apply
To receive consideration, the complete application package must be submitted by 11:59pm (EST) on 10/25/2024. Closing Date or 11:59pm (EST) on the day 50 applications have been received, whichever comes first.
- To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click Submit My Answers to submit your application package.
To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.
Agency contact information
JoAnn Schoolfield
- Address
-
Portland Regional Benefit Office
100 SW Main Street, Floor 2
Portland, OR 97204
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Veterans Benefits Administration
OUR MISSION: To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors. How would you like to become a part of a team providing compassionate care to Veterans?
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.
Marketing Video Link: https://youtu.be/JRf2duGHHXM
Agency contact information
JoAnn Schoolfield
- Address
-
Portland Regional Benefit Office
100 SW Main Street, Floor 2
Portland, OR 97204
US