This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/802194700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
At the U.S. Capitol Visitor Center (CVC), our teams take pride on a daily basis to welcome thousands of visitors who come to learn about the House and Senate and the legislative process, and the history and development of the architecture and art of the U.S. Capitol. The CVC houses exhibits, a restaurant, two orientation theaters, a large auditorium, two on-site gift shops and an online gift shop. We have welcomed more than 25 million people who have visited the CVC since its opening in 2008.
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Overview
- Reviewing applications
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Open & closing dates
07/30/2024 to 08/29/2024
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Salary
$147,649 - $220,400 per year
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Pay scale & grade
SR 00
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Location
1 vacancy in the following location:
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Remote job
No
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Telework eligible
No
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Travel Required
Occasional travel - Occasional travel is required
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time - This is an Excepted Service position and does not require or confer Civil Service Competitive Status
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Service
Excepted
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Promotion potential
00
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Job family (Series)
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Supervisory status
Yes
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Security clearance
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Drug test
Yes
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Position sensitivity and risk
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Trust determination process
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Financial disclosure
<a href="https://help.usajobs.gov/working-in-government/fair-and-transparent/financial-disclosure" target="_blank">Yes</a>
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Bargaining unit status
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Announcement number
CVC-2024-380
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Control number
802194700
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This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
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Senior executives
Those who meet the five Executive Core Qualifications (ECQs).
Clarification from the agency
Applications will be accepted from all U.S. Citizens. Please see detailed guidance regarding employment eligibility under "Requirements." This position is designated as emergency essential. The incumbent serves at the pleasure of the Architect. This position is eligible for direct hire.
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Duties
The Chief Executive Officer for Visitor Services (CEO) is responsible for the overall operation and management of the U.S. Capitol Visitor Center (CVC) including policy formulation, safety procedures and strategic planning. The CVC houses exhibits, a restaurant, two orientation theaters, a large auditorium, two on-site gift shops and an online gift shop. The CEO leads the CVC operations team by ensuring memorable visitor experiences by delivering high quality service standards, meeting seasonal requirements and promoting maximum visitors in a safe and secure environment. This includes leading visitor services, ceremonial programming, special events, a restaurant, educational exhibits, gift shops, technology, administration and communications. In such capacity, the CEO performs duties such as the following:
- Champions the CVC’s vision, mission, goals and objectives and oversees budget, procurement and financial management.
- Provides leadership and supervision to a diverse staff responsible for a variety of CVC functional areas such as visitor services operations, exhibits and education, marketing and communications, audio/visual, and retail and gift shops, planning, information technology and administration.
- Leads by example; looks for innovative opportunities; ensures commitment to customer expectations; establishes consistent standards, expectations, and policies; and demonstrates genuine concern for and interest in the professional development of CVC employees.
- Integrates diverse modes of information delivery (e.g., media presentations, visitor presentations, classes, conferences, tours, demonstrations, exhibits, information technology, informal learning and publications) so audiences understand Congress’ role, processes and history to promote civic engagement.
- Establishes an organizational vision and implements it in a continuously changing environment.
- Leads the oversight and administration of programs and operations in the CVC.
- Cultivates mutually beneficial partnerships with schools, government agencies, Capitol Hill institutions, non-governmental organizations and other entities.
- Exchanges concepts, operating plans and ideas with visitor centers, museums and outside organizations regarding visitor services and flow, public outreach, collections management and program development.
- Oversees contracts related to the operations of the CVC, to include restaurants, catering special events and other relevant activities.
- Coordinates with the Superintendent, Capitol Building for the operation, maintenance and renovation of the CVC facilities including cooperative agreements.
- Oversees the development of curricula for the education programs offered through the CVC and the CVC exhibits collection management.
- Ensures all CVC activities such as tours, public classes, special events and functions and use of meeting rooms are efficient and effective.
- Maintains a positive relationship with local and national visitor center tour operators, information providers and service providers.
- Oversees CVC communications to include but not limited to brochures, congressional communications and media announcements in accordance with AOC policy guidance and standards.
- Develops, conceives, plans and implements policies and guidelines affecting CVC programs.
- Determines the allocation and utilization of resources required to accomplish CVC program objectives within the parameters established by legislation and agency policy.
- Establishes and maintains effective working relationships with various high-level stakeholders such as congressional offices, federal government agencies, governments of other countries, AOC office and jurisdictions.
- Represents the Architect and the Agency at all levels of government, including Federal, state, municipal, and county agencies as well as private industry and citizen groups. Appears before congressional oversight committees as the CVC spokesperson, as required.
Candidates must have proven experience in managing operations that service a high volume of visitors and delivering services such as guided tours, restaurants, catering/events, retail centers and theaters. Required experience also includes managing a museum-like environment with emphasis on exhibit coordination and educational programming. Experience with marketing, media and public relations in conjunction with superior inter-personal communications skills are a must. Experience with Congressional relations is desirable.
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Requirements
Conditions of Employment
To be employed by the Architect of the Capitol in a paid position, an individual must meet one of the categories below:
- A citizen of the United States;
- A person who is lawfully admitted for permanent residence and is seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
- A person who is admitted as a refugee under 8 U.S.C. 1157 or is granted asylum under 8 U.S.C. 1158 and has filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible;
- A person who owes allegiance to the United States (nationals of American Samoa, Swains Island, and the Northern Mariana Islands, and nationals who meet other requirements described in 8 U.S.C. 1408); or
- A person who is currently an officer or employee of the Government of the United States.
Key Requirements:
- Successful completion of a background investigation commensurate with the risk and sensitivity level of the position
- You must be able to pass a drug screening
- Filing of a Financial Disclosure Report
- You must provide narratives to the ECQs and PTQs
- Meets qualifications requirements by the closing date of this announcement
Qualifications
You must meet the United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. For the Executive Core Qualifications and Technical Qualifications, you are required to submit a narrative response addressing your specific knowledge, skills, and abilities that demonstrate your possession of the qualifications. For more information about the Executive Core Qualifications, please visit this site: http://www.opm.gov/ses/references/GuidetoSESQuals_2010.pdf
Applicants must clearly show possession and demonstrated leadership experience, normally obtained over several years by serving in positions at the GS-15 level or equivalent for each Executive Core Qualification (ECQ) and Professional Technical Qualification (PTQ). Failure to address and meet any of the ECQs and PTQs via the vacancy questionnaire, will eliminate you from further consideration. Review the ECQ competencies guidance and sample resumes in OPM’s Guide to Senior Executive Service Qualification.
Applicants currently serving in a Senior- Rated (SR) appointment (other than a temporary promotion), career Senior Executive Service (SES) appointment or have successfully completed a SES Candidate Development Program and have been certified by the Office of Personnel Management do not need to address the ECQs and must address each PTQ.
Executive Core Qualifications (ECQs):
ECQ 1 – Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ 2 – Leading People: The ability to lead people toward meeting the organization’s vision, mission and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ 3 – Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems and calculating risks.
ECQ 4 – Business Acumen: The ability to manage human, financial and information resources strategically.
ECQ 5 – Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments or international organizations to achieve common goals.
Professional Technical Qualifications (PTQs):
Proven experience leading a large operation team responsible for delivering world class, effective and memorable visitor experiences in a safe and secure environment. This includes the administration and management of a comparable venue with a high-volume visitor services operation, special events, restaurant service, educational program exhibits and gift shops.
Proven executive level experience in a Legislative branch agency serving in a Congressional staff position having substantial managerial, operational and policy responsibilities and experience; or serving in an Executive Branch agency with substantial experience in government relations or as a Congressional liaison; and/or serving in the private sector position with experience in government relations interfacing with Congress.
Education
Candidates’ possession of a bachelor’s degree or higher from an accredited college or university is preferred.
Education must be from an accredited institution recognized by the U.S. Department of Education. Therefore, provide only the degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Special Instructions for Foreign Education: You must show a private organization that specializes in interpretation of foreign education programs have evaluated the education credentials and deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. You must provide a copy of the letter containing the results of the equivalency evaluation with a course-by-course listing if selected. For further information, click here.
Additional information
Veteran's preference does not apply to AOC's senior executive positions.
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.
The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm
The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Moving expenses are not authorized.
Relocation expenses are not authorized.
All application materials become the property of the Architect of the Capitol.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding. Learn more about federal benefits.
The AOC offers:
- Competitive salary, comprehensive retirement plan, monetary and non-monetary awards, and other employee recognition.
- Health, dental, vision and life insurance options as well as flexible spending accounts; the government shares the cost of health and life insurance premiums.
- Training and developmental opportunities.
- Flexible work hours, subsidized transportation options and paid annual and sick leave and holidays.
- Eligibility for benefits depends on the type of position and work schedule. Contact the hiring agency for more information on specific benefits offered.
The Architect of the Capitol offers eligible employees opportunity to participate in the Student Loan Repayment Program.
This position is authorized to earn 8 hours of annual leave per bi-weekly pay period.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your narrative responses.
Your resume will be evaluated to determine if you possess the Executive Core Qualifications (ECQs) required for this position or possession of any technical expertise, and how well your background and experience relates to the self-assessment questions in the job announcement. All applicants must submit online written statements describing accomplishments that would satisfy the ECQs. You must address each ECQ separately and are required to respond to all ECQs. All applicants must address the PTQs.
The AOC Human Capital Management Division (HCMD) reviews each application package for eligibility and demonstration of executive experience for each ECQ and PTQ via accomplishments and experiences provided in the resume and questionnaire, and that you submitted all required documentation. An executive panel may review application packages, select candidates for interviews, and refer the best qualified to the selecting official for further consideration. The Architect of the Capitol provides final approval.
Falsifying your background, education or experience is cause for non-selection or disqualification from further consideration. A complete application is required for consideration; please review the Required Documents section.
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career very rewarding. Learn more about federal benefits.
The AOC offers:
- Competitive salary, comprehensive retirement plan, monetary and non-monetary awards, and other employee recognition.
- Health, dental, vision and life insurance options as well as flexible spending accounts; the government shares the cost of health and life insurance premiums.
- Training and developmental opportunities.
- Flexible work hours, subsidized transportation options and paid annual and sick leave and holidays.
- Eligibility for benefits depends on the type of position and work schedule. Contact the hiring agency for more information on specific benefits offered.
The Architect of the Capitol offers eligible employees opportunity to participate in the Student Loan Repayment Program.
This position is authorized to earn 8 hours of annual leave per bi-weekly pay period.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.
To apply for this position, you only need to submit: a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.
Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.
Nothing further is required until it is requested by AOC’s Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume.
For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection.
If Veterans’ preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).
Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed-in to your account in order to apply for this position. For help with setting up an account or for general assistance with using USAJOBS, go to USAJOBS Help Page.
NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJOBS “Saved Documents” feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.
Agency contact information
Marvin Cortez
- Address
-
Architect of the Capitol
2nd and D Street, S.W.
Washington, District of Columbia 20515
United States
Next steps
You will receive a notice generated by the USAJOBSs System when you have successfully submitted your application. We will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.
You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJOBS Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two (2) weeks after the closing date of this job announcement.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
The Architect of the Capitol's (AOC) job application process is designed to ensure you only provide information necessary to evaluate your qualifications and eligibility for the position vacancy.
To apply for this position, you only need to submit: a) your resume and b) answers to the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant information. No additional documentation or attachments are required at the time of application.
Your resume should list your education, training and work experience including job titles, employment dates, duties and accomplishments.
Nothing further is required until it is requested by AOC’s Human Capital Management Division. If additional documentation is required for the position, you will be asked to provide it during the interview or selection process. At that time, you may be asked to submit documentation to support statements made in your resume.
For example, you may be asked to provide a copy of your diploma, college transcripts, or proof of Federal employment status. If the position requires licensure or certification, you will be asked to provide proof at the time of selection.
If Veterans’ preference is claimed, you will be asked to submit proof (DD-214, and, if claiming a 10-point preference, a SF-15 and the proof required by that form).
Failure to provide the required documents will end further consideration and/or result in the withdrawal of any tentative job offers.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed-in to your account in order to apply for this position. For help with setting up an account or for general assistance with using USAJOBS, go to USAJOBS Help Page.
NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJOBS “Saved Documents” feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.
Agency contact information
Marvin Cortez
- Address
-
Architect of the Capitol
2nd and D Street, S.W.
Washington, District of Columbia 20515
United States
Next steps
You will receive a notice generated by the USAJOBSs System when you have successfully submitted your application. We will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.
You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJOBS Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two (2) weeks after the closing date of this job announcement.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Architect of the Capitol
The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. The AOC is responsible for the maintenance, operation, development and preservation of 18.4 million square feet of buildings and more than 570 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. Learn more at www.aoc.gov.
The AOC prides itself on its Core Values of Respect, Integrity, Safety and Empowerment (RISE).
Agency contact information
Marvin Cortez
- Address
-
Architect of the Capitol
2nd and D Street, S.W.
Washington, District of Columbia 20515
United States