This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/788924000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is located in the Office of the Ombuds, Office of the Secretary (S/O) whose mission is to handle workplace conflicts that are not currently in a formal process and help employees identify mutually satisfactory solutions. S/O facilitates and supports a fair, equitable workplace that ensures the essential well-being of the Department of State workforce.
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Overview
- Reviewing applications
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Open & closing dates
04/29/2024 to 05/06/2024
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Salary
$139,395 - $181,216 per year
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Pay scale & grade
GS 14
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Location
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Occasional travel - Occasional travel may be required.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
14
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
Yes
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Position sensitivity and risk
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Trust determination process
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Announcement number
S/ES/HR-2024-0011
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Control number
788924000
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This job is open to
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Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
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Veterans
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Land & base management
Certain current or former term or temporary federal employees of a land or base management agency.
Clarification from the agency
CTAP, ICTAP, VEOA, and Land & base management
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Duties
- Ensures that the Office mission, vision, and values are communicated to the team members and integrated into the team's strategies, goals, objectives, work plans, and work products and services.
- Leads the team in identifying, distributing, and balancing workload and tasks among employees in accordance with established workflow, skill level and/or occupational specialization.
- Provides expert advice and assistance to employees and managers, program administration, and case managers in matters related to conduct, performance, and dispute resolution.
- Serves as dispute resolution practitioner who provides confidential and impartial assistance to facilitate achieving sustainable resolution early, efficiently, and effectively.
- Provides training on a variety of topics to include communication, conflict resolution, and the Department's Anti-Bullying Policy for DOS workforce to include employees and leaders of all levels.
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Requirements
Conditions of Employment
- U.S. Citizenship is required.
- Incumbent will be subject to random drug testing.
- Must be able to obtain and maintain a Top Secret security clearance.
- Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit: www.dhs.gov/E-Verify/
Qualifications
Applicants must meet all the required qualification requirements described below by the closing date of this announcement.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants must have 1 year of specialized experience equivalent to the GS-13 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
- Experience analyzing conflict situations to determine the applicability of the range of laws, regulations, policies, and precedents.
- Experience providing expert advice and guidance on addressing and resolving workplace conflicts.
- Experience developing and delivering trainings or presentations in the areas of collaboration, communication, and conflict resolution.
There is no substitute of education for specialized experience for the GS-14 position.
Education
Education requirements do not apply to this vacancy announcement.
Additional information
- For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov.
- If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.
- Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of your resume will be conducted and compared against your responses to the assessment questions to determine if you are qualified for this job. Note: Responses to questions that are not fully supported by the information in your resume may result in adjustments to your rating.
Applicants who meet the minimum qualification requirements, as described in the “Qualifications” section of this announcement, will be assigned a score between 70 and 100. The assessment is used to measure the degree in which your background matches the competencies (knowledge, skills, and abilities) required for this position. Your qualifications will be evaluated on the following competencies:
- Ability to plan, organize, and manage teams.
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Knowledge of employee relations.
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Skill in conflict resolution.
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Ability to reconcile conflicting viewpoints.
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Ability to interact effectively with others.
Agency Career and Interagency Career Transition Assistance Program (CTAP and ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
2. Performance appraisal, if applicable. ICTAP/CTAP and current/former Land Management employees must submit their most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal.
3. Most recent SF-50s (Notification of Personnel Actions), if applicable. ICTAP/CTAP, current/former Land Management employees, and current Federal employees applying under the Veterans Employment Opportunities Act (VEOA) must submit SF-50s that show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information. If you are a current Federal employee applying under VEOA, your submitted SF-50(s) must show that you meet time-in-grade requirements.
4. Veteran Documentation, if applicable.
- Veterans who are preference eligible OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under VEOA. You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 preferred) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this job announcement. Current Federal employees applying under the VEOA must submit a qualifying SF-50 to show time-in-grade requirements.
- If you are applying as a preference eligible with a compensable service-connected disability of 30% or more, you must submit the documentation required by the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs). For applicants claiming 10-point derived veterans’ preference (i.e., spouses, widows/widowers or mothers of veterans), a completed SF-15 must be submitted with the application with all required supporting documents listed on the form.
- For more veterans’ preference information, visit the USAJOBS Help Center.
5. ICTAP/CTAP documentation, if applicable. Visit our agency’s ICTAP and CTAP sites for required documentation.
6. Current or Former Land Management Employee documentation, if applicable. Visit the Forest Service’s site for required documentation.
How to Apply
Prepare your application in USAJOBS
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
Agency contact information
Jane Keon
- Address
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U.S. Department of State
2201 C Street, N.W.
Attn: S/ES-HR, Suite 7507
Washington, District of Columbia 20520
United States
Next steps
After all application packages are received, we will review applications and evaluate applicants’ qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:
- After applications are received.
- After applications are assessed to determine qualifications.
- After candidates are referred to the hiring manager.
- After a selection is made.
For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
All required documents listed below, that are applicable to you, must be submitted to our automated system by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume showing relevant work/volunteer experience, education and training. Include the start and end dates (from month/year to month/year) and the number of hours per week worked/volunteered. Your resume serves as the basis for qualification determinations and must support your answers to the completed online assessment questions.
2. Performance appraisal, if applicable. ICTAP/CTAP and current/former Land Management employees must submit their most recent (i.e., usually within the last 18 months) final (not a mid-year review) official (i.e., signed by the rating official and in original format) annual performance appraisal.
3. Most recent SF-50s (Notification of Personnel Actions), if applicable. ICTAP/CTAP, current/former Land Management employees, and current Federal employees applying under the Veterans Employment Opportunities Act (VEOA) must submit SF-50s that show: effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, and name of agency. Multiple SF-50s may be needed to show all required information (e.g., promotion, within-grade increase, and separation SF-50s). Award SF-50s often do not show the required information. If you are a current Federal employee applying under VEOA, your submitted SF-50(s) must show that you meet time-in-grade requirements.
4. Veteran Documentation, if applicable.
- Veterans who are preference eligible OR who have been separated from the Armed Forces under honorable conditions (honorable or general discharge) after 3 or more years of continuous active service may apply under VEOA. You must submit a DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 preferred) showing the dates you served as well as your type of discharge and qualifying service campaign medals OR if you are still on active duty, you MUST submit a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this job announcement. Current Federal employees applying under the VEOA must submit a qualifying SF-50 to show time-in-grade requirements.
- If you are applying as a preference eligible with a compensable service-connected disability of 30% or more, you must submit the documentation required by the SF-15 (Application for 10-Point Veteran Preference) to support your claim (e.g., DD-214, official statement from the Department of Veterans Affairs). For applicants claiming 10-point derived veterans’ preference (i.e., spouses, widows/widowers or mothers of veterans), a completed SF-15 must be submitted with the application with all required supporting documents listed on the form.
- For more veterans’ preference information, visit the USAJOBS Help Center.
5. ICTAP/CTAP documentation, if applicable. Visit our agency’s ICTAP and CTAP sites for required documentation.
6. Current or Former Land Management Employee documentation, if applicable. Visit the Forest Service’s site for required documentation.
Help
Learn more about this agency
How to Apply
Prepare your application in USAJOBS
To start your application, click Apply and we’ll walk you through the process to attach a resume and any required documents.
During the application process you can review, edit, delete, and update your information. We’ll automatically save your progress as you go, so you won’t lose any changes. You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the application process.
STEP 1: Select the "Apply" button and follow the instructions to register or sign into USAJOBS.
STEP 2: Submit your resume. Please see the Required Documents section for specific information that should be outlined in your resume.
STEP 3: Complete the online assessment questions.
STEP 4: Submit all required documentation applicable to you, as listed in the Required Documents section.
To learn how to view the status of your submitted supporting documentation and application, visit the Application Instructions section of our agency’s Civil Service selection process site.
Technical assistance with your on-line application is available through the Help Desk at mgshelp@monster.com or by calling (866) 656-6830 between the hours of 7:00 a.m. and 7:00 p.m. ET
Alternate Application Procedures
If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package. Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET at least 2 working days prior to the closing date of this announcement. The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement. Paper applications and information sent by mail will not be accepted.
Agency contact information
Jane Keon
- Address
-
U.S. Department of State
2201 C Street, N.W.
Attn: S/ES-HR, Suite 7507
Washington, District of Columbia 20520
United States
Next steps
After all application packages are received, we will review applications and evaluate applicants’ qualifications. Then, in approximately two weeks after this announcement closes, we will refer candidates, as described in the “How You Will Be Evaluated” section, to the hiring manager for selection consideration. Your application status will be updated up to four times during the following hiring phases:
- After applications are received.
- After applications are assessed to determine qualifications.
- After candidates are referred to the hiring manager.
- After a selection is made.
For the selected candidates who receive a tentative job offer, we will conduct a suitability review and/or security background investigation that generally takes an average of at least two to six months.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Department of State - Agency Wide
The U.S. Department of State, our country’s lead foreign policy agency, provides employees with a dynamic international career whether at home or abroad and unique professional development opportunities. Each day, our employees make a difference as they advance the interests of the American people, their safety and economic prosperity, through diplomacy, advocacy, and assistance. We embrace diversity and inclusion and our talented workforce reflects the personal, professional, and educational strengths and diversity of our country.
Named one of America’s Best Employers by Forbes, we offer a workplace that values and rewards leadership, collaboration, innovation, and personal and professional development. Visit careers.state.gov to learn more about what it's like to work at the U.S. Department of State, what the agency does, the wide range of careers this agency offers, and the benefits available to employees.
Agency contact information
Jane Keon
- Address
-
U.S. Department of State
2201 C Street, N.W.
Attn: S/ES-HR, Suite 7507
Washington, District of Columbia 20520
United States