This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/760339800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is located in the Department of Health and Human Services, Office of Inspector General, Office of Management and Policy, Office of the Chief Data Officer.
The salary for this position will be adjusted based on the duty location.
This position will be located at HHS OIG Headquarters or at an HHS OIG Regional or Field Office.
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Overview
- Reviewing applications
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Open & closing dates
11/14/2023 to 11/17/2023
This job will close when we have received 100 applications which may be sooner than the closing date. Learn more -
Salary
$155,700 - $183,500 per year
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Pay scale & grade
GS 15
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Location
1 vacancy in the following location:
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Location Negotiable After Selection,
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
25% or less - You may be expected to travel for this position.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
None
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Job family (Series)
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Supervisory status
Yes
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Security clearance
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Drug test
Yes
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Position sensitivity and risk
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Trust determination process
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Announcement number
HHS-OIG-DE-24-12202936
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Control number
760339800
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This job is open to
Clarification from the agency
All U.S. Citizens, No Prior Federal Experience is Required
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Duties
This position serves as the Director, of the Customer Engagement Division in the Office of the Chief Data Officer (OCDO). The Customer Engagement Division is responsible for ensuring that component customers across Health and Human Services (HHS) Office of Inspector General (OIG) are enabled to use data and analytics throughout their work. Responsibilities include synthesizing customer input and demand signals to identify the highest impact work that OCDO can take on, building intermediate-level data analytics capacity in the components, serving as a center of excellence for user research and design, expert communications, and content creation about OCDO's tools and services, and storytelling relating to the impact of HHS OIG's work. Duties of this position include but are not limited to:
- Directs the development and implementation of products and methodologies that support customer centricity in Office of Management and Police (OMP) and more broadly, OIG. Provides consultative support to all of OIG to assist in problem definition, continuous improvement, and user engagement. Draws from qualitative and quantitative data to derive customer insights and put them into action and tangible products in OCDO.
- Oversees the training and customer enablement function of OCDO, ensuring the creation and dissemination of a training curriculum designed to improve data literacy across OIG. Builds data communities across OIG by organizing in-person and virtual events, creating forums for data practitioners to learn and share, and by capturing community content for redistribution.
- Leads the development and implementation of strategic plans and options necessary for executive planning and execution. Assists the OIG senior management group (SESs) in developing the organizational strategic plan and priority outcomes, including related goals and performance measures.
- The incumbent develops an organizational-wide capability to collect, maintain and report to the executive leadership team data alignment of strategic plan, work plan, ongoing activities, and impact (as aligned to key performance indicators). This includes the development, implementation, and monitoring of outcome measures, measures of performance and measures of effectiveness, in accordance with the Government Performance and Results Modernization Act and OMB Circular All.
- The incumbent plans, coordinates, and leads meetings, working groups and other forums between components of the OIG and designs the agendas and structure for these forums to facilitate discussions among components to ensure that strategic planning efforts are consistent and cross-cutting and meet the Inspector General's strategic agenda.
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Requirements
Conditions of Employment
- U.S Citizenship is required.
- Registration with the Selective Service (if applicable).
- Suitability for Federal employment determined by background investigation.
- One-year probationary period may be required.
- Must be able to obtain and maintain a Top-Secret security clearance.
Qualifications
Applicants must meet all the qualification requirements, including education, and any selective placement factors described below within 30 days of the closing date of this announcement. Education used as part of an application package will only be considered if complete transcripts are submitted and must be from an accredited institution as recognized by the U.S. Department of Education. To see if your institution is accredited, please follow this link: http://ope.ed.gov/accreditation/Search.aspx
Applicants must have 1 year of specialized experience equivalent to the next lower grade level in the Federal service which provided the applicant with the knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Applicants must have 1 year of specialized experience equivalent to the next lower grade level in the Federal service which provided the applicant with the knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
- Experience leading matrixed teams in identifying customer insights using qualitative and quantitative data and applying those insights to inform solution development;
- Experience increasing user adoption of data and analytics focused products or services for a variety of customers and audiences;
- Experience building and maintaining organization-wide communities to build data-centric products and processes; and
- Experience building and managing customer relationships across a diverse agency, especially among senior executives.
HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.
Additional information
Recruitment Incentives: Payment for relocation expenses is not authorized for this position. A recruitment bonus will not be offered. Repayment of student loans will not be offered. Private sector work experience may be approved as credit for your Annual Leave accrual.
Security and Background Requirements: A background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet these requirements may be grounds for appropriate personnel action. In addition, if hired, a background security reinvestigation or supplemental investigation may be required at a later time. Applicants are also advised that all information concerning qualifications is subject to investigation. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant.
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
Career Transition Program (CTAP) and Interagency Career Transition Assistance Program (ICTAP) Documentation: If you are a displaced or surplus Federal employee eligible for consideration under the CTAP or ICTAP, you MUST submit proof of eligibility. Appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a directed reassignment or transfer of function to another commuting area. You MUST also submit documentation to reflect your current (or last) performance rating of record along with your application package. Those eligible for consideration will need to be rated as well-qualified at 85.0 or above on the rating criteria for this position in order to exercise selection priority. For more information about ICTAP, go to: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition.
EEO Statement: HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status, or other differences.
Disabled Veteran Leave: HHS OIG participates in the Wounded Warrior Federal Leave Act of 2015. To learn more about this benefit, please go to: Disabled Veteran Leave (opm.gov).
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the eligibility requirements. If you meet the eligibility requirements your resume will be reviewed by Subject Matter Experts to determine if you possess the required specialized experience. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire that is based on the following competencies or knowledge, skills, and abilities needed to perform this job:
- Customer Service
- Organizational Performance Analysis
- Partnering
- Strategic Thinking
This agency uses Category Rating Procedures. Under Delegated Examining (All U.S. Citizens), we will use your responses to the job questionnaire to place you in one of three categories. If you meet the minimum qualifications, you will be placed in one of the following categories:
- Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
- Well Qualified: Applicants possessing a background that demonstrates a satisfactory level of evaluation criteria.
- Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your responses will be adjusted and/or you may be excluded from consideration for this job.
Your resume must document specialized experience and support your responses to the vacancy questions.
To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/12202936
Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar across HHS.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
All applicants are required to submit the following supporting document type(s):
- Resume
- Responses to the Assessment Questionnaire
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
- Cover Letter
- Responses to the Assessment Questionnaire
- Veterans' Preference documentation - If you are a veteran, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from Active Duty (Member Copy - 4) and, if applicable, and Application for 10-Point Veterans Preference and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces that supports your claim.
- SF-50, Notification of Personnel Action
- CTAP/ICTAP documentation
- Reasonable Accommodation documentation
For Most Effective Resumes Tips visit: https://help.usajobs.gov/index.php/Most_Effective_Resumes
Please visit the YouTube Link for additional Tips: https://www.youtube.com/watch?v=bqYkibnuiJU
APPLICATION MATERIALS MUST BE RECEIVED BY 11:59 pm (EASTERN TIME) ON 11/23/2023.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
A complete application package for this vacancy must be received on-line via the USA Staffing web site by 11:59 PM (EST) on 11/23/2023 to receive consideration. Mailed/emailed applications will not be accepted.
Note: To return to a previously Saved or Incomplete application you may use the following link: https://applicationmanager.gov.
If you are unable to apply online and have the required information, please call 1-478-744-2360 to start your Alternate Application. You will connected with a member of our staff who will initiate the Alternate Application process. More information on the Alternate Application process can be viewed at the following link: https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.
Questions regarding this vacancy or the application process should be directed to the agency contact.
This announcement may be used to fill one or more vacancies.
Agency contact information
Candace Tomlinson
- Address
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OIG Office of Management and Policy
330 Independence Ave, SW
Washington, DC 20201
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview.
You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
For Most Effective Resumes Tips visit: https://help.usajobs.gov/index.php/Most_Effective_Resumes
Please visit the YouTube Link for additional Tips: https://www.youtube.com/watch?v=bqYkibnuiJU
APPLICATION MATERIALS MUST BE RECEIVED BY 11:59 pm (EASTERN TIME) ON 11/23/2023.
Required Documents
All applicants are required to submit the following supporting document type(s):
- Resume
- Responses to the Assessment Questionnaire
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
- Cover Letter
- Responses to the Assessment Questionnaire
- Veterans' Preference documentation - If you are a veteran, you must submit a copy of your DD Form 214, Certificate of Release or Discharge from Active Duty (Member Copy - 4) and, if applicable, and Application for 10-Point Veterans Preference and an official document dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces that supports your claim.
- SF-50, Notification of Personnel Action
- CTAP/ICTAP documentation
- Reasonable Accommodation documentation
For Most Effective Resumes Tips visit: https://help.usajobs.gov/index.php/Most_Effective_Resumes
Please visit the YouTube Link for additional Tips: https://www.youtube.com/watch?v=bqYkibnuiJU
APPLICATION MATERIALS MUST BE RECEIVED BY 11:59 pm (EASTERN TIME) ON 11/23/2023.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
A complete application package for this vacancy must be received on-line via the USA Staffing web site by 11:59 PM (EST) on 11/23/2023 to receive consideration. Mailed/emailed applications will not be accepted.
Note: To return to a previously Saved or Incomplete application you may use the following link: https://applicationmanager.gov.
If you are unable to apply online and have the required information, please call 1-478-744-2360 to start your Alternate Application. You will connected with a member of our staff who will initiate the Alternate Application process. More information on the Alternate Application process can be viewed at the following link: https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information.
Questions regarding this vacancy or the application process should be directed to the agency contact.
This announcement may be used to fill one or more vacancies.
Agency contact information
Candace Tomlinson
- Address
-
OIG Office of Management and Policy
330 Independence Ave, SW
Washington, DC 20201
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview.
You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Office of Inspector General
The Health and Human Services Office of Inspector General has been at the forefront of the nation's efforts to fight waste, fraud and abuse and to improving the efficiency of more than 100 U.S. Department of Health and Human Services (HHS) programs. Our vision is to drive positive change in HHS programs and in the lives of the people served by these programs.
The Office of Inspector General (OIG) for HHS fights fraud, waste and abuse in HHS programs including Medicare, Medicaid, Healthcare Marketplaces, NIH, FDA, CDC and more. OIG HHS is the largest Federal inspector general's office, employing a nationwide network of auditors, investigators, attorneys, and evaluators to provide program recommendations to decision-makers, distribute educational resources to the industry and public, and investigate cases to root out fraud.
OIG is ranked as the #1 agency in HHS by the Partnership for Public Service's "The Best Places to Work in the Federal Government" 2021 ratings.
For more information about the HHS Office of Inspector General, go to http://oig.hhs.gov/.
Agency contact information
Candace Tomlinson
- Address
-
OIG Office of Management and Policy
330 Independence Ave, SW
Washington, DC 20201
US