This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/700435700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is assigned to Fleet and Family Readiness program; Commander, Navy Region Europe, Africa, Central (CNREURAFCENT) at Naval Air Station, Sigonella, Italy. The incumbent works closely with the Navy Computer Telecommunications Station (NCTS) & Information System Department (N6) to procure, implement, integrate, operate, maintain, and support all Nonappropriated Fund (NAF) Information Technology to include, Point of Sale, Wireless Fidelity (WiFi) & "legacy" networks.
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Overview
- Hiring complete
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Open & closing dates
01/18/2023 to 02/01/2023
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Salary
$56,900 - $74,000 per year
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Pay scale & grade
NF 4
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Location
1 vacancy in the following location:
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Occasional travel - You may be expected to travel for this position.
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Relocation expenses reimbursed
Yes— You may qualify for reimbursement of relocation expenses in accordance with agency policy.
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
None
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Announcement number
23-047R
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Control number
700435700
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This job is open to
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Duties
CUSTOMER SUPPORT
SYSTEM ADMINISTRATOR
- Receives, responds to, resolves, and documents help desk calls.
- Isolates problems between hardware, system software, application, peripherals, and network devices.
- Coordinates with departmental program managers to resolve program specific issues.
- Serves as a monitor and/or operations trouble-shooter.
- Monitors Retail/Resale computer equipment and provides remedial support in troubleshooting and correcting error conditions and system inefficiencies.
- Recovers data in the event of a hardware or software failure.
- Ensures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence.
- Completes the process by documenting actions in the department help desk database or standard operating procedures.
- Performs hardware and software installs, upgrades and patches.
- Works closely with vendors, program managers, NCTS & N-6 personnel, and users to resolve issues and ensure successful project implementations.
- Travels to different duty sites from the normal duty location to perform hardware and/or software installations and/or upgrades, assess project status and provide IT support when needed.
- Acts as a site point of contact (POC) for implementation of new IT based projects, when required.
- Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations.
- Designs audit routines to test and validate data integrity.
- Maintains a physical inventory of all hardware and software; assists in IT systems life cycle management.
- Ensures all appropriate forms and documentation are on file.
- Monitors maintenance contracts for renewal and submits Purchase Request for support as required.
- Obtains approval from all required sources.
- Documents and analyzes currently deployed NAF information systems to fully capture scale, capability and risk, using industry standards and models, Department of Navy (DON), Commander, Navy Installations Command (CNIC) and other Cyber Security policies and practices.
- Serves as a primary or backup systems administrator/technician for all computer and telecommunication systems (such as Micros, Payroll systems, Food Trak Inventory Control System, Qubica, RecTrac, CYMS, and SAP.
- Performs account management, system monitoring, data backup, and software/hardware maintenance as necessary.
- Performs routine assessments, maintains proficiency in all MWR computer systems.
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Requirements
Conditions of Employment
- Must be 18 years of age and a U.S. Citizen.
- Must possess and maintain a valid state driver's license.
- Incumbents must satisfactorily complete all background checks, including a fingerprint check, a National Agency Check with Inquiries (NACI).
- Must be able to obtain and maintain a U.S. Passport.
- You will be required to sign the Statement of Understanding for Overseas Employment acknowledging receipt and understanding of the statement of living and working conditions for this location.
Qualifications
- Knowledge of and demonstrated skill in applying customer support principles, wireless and wired network concepts, database principles, IT security theory, troubleshooting and data analysis methods, and communication methods and techniques sufficient to receive, respond to, and resolve help desk calls.
- Knowledge of computers, computer peripherals and industry best practices, security principles and network equipment, operating systems and environments required to perform a wide range of duties as a primary or backup system administrator.
- Knowledge of and experience in utilizing internal and external problem resolution documentation and resource database.
- Skill in accurately documenting all actions taken in standard operating procedures and/or the help database.
- Skill in providing guidance and training to customers and other technical representatives.
- Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable hardware and software inventories.
- Knowledge of and skill in applying systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance.
- Knowledge of a wide range of specialized software applications and programs deployed in support of MWR in order to support and maintain these applications. Software titles include, but are not limited to: RecTrac, GolfTrac, CYMS, Qubica, Micros, SAP, Citrix, Kronos, Manage Engine.
- Ability to use and repair a variety of computer hardware and peripherals including desktop, laptop and server class devices, Enterprise Class networking hardware, Enterprise Class, Wireless Access Point (WAP) infrastructure and Enterprise Class network security devices.
- Ability to use and troubleshoot Windows (desktop and server) & Apple Operating Systems.
- Knowledge of concepts related to full inventory and analysis of IT systems and assets.
- Ability to demonstrate effective written and oral communication skills, including experience in writing technical procedures and instructions in English.
- Must have, or be able to obtain within 6 months, basic certification for Information Assurance as required by Department of Defense (DoD Directive 8570.01m). Must maintain certification for duration of assignment to the position.
Education
If qualifying based on education, a transcript MUST be uploaded at time of application for consideration.
Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States. All substitutions of education for experience will be made in accordance with OPM approved qualification standards. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Note: When submitting transcripts for an Associate's degree or higher, proof of high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educational institution, degree type awarded/conferred date, and the field of study (major).
Additional information
Note: The NATO Status of Forces Agreement (SOFA) between Italy and the United States prohibits the hiring of any person who holds Italian citizenship and is considered a Dual National by the Italian Government into any U.S. position. Those U.S. citizens who are considered "ordinarily resident" in Italy are also ineligible for employment by U.S. commands and activities in Italy. Contractors and their family members are also ineligible as they do not have civilian component status.
Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MWR_Recruitment@fe.navy.mil to ensure proper consideration is given.
To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore, to the extent a Federal job announcement includes the requirement that applicants must be fully vaccinated against COVID-19 pursuant to Executive Order 14043, that requirement does not currently apply. Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Resume with complete work history including job title, start and end dates, and highlighted qualifications relevant to the vacancy announcement.
- Proof of Education (such as high school diploma/GED, clinical licensure, transcripts/copy of degree(s)/certification(s)), if applicable to position requirements.
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Family Member Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders at the time of application.
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15,VA disability letter, proof of service, etc.)
- If you are a current federal employee, please submit your most recent Personnel Action Report (PAR) or SF-50.
- Copy of U.S. Government no-fee passport showing picture, passport number and expiration date
- Copy of PCS Orders and Family Entry Approval (Military) OR Sponsor's Letter of Employment (Civilian)
- Copy of Italian Visa
- Copy of Sojourner's Permit (or receipt of application)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 02/01/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.Agency contact information
CNRE NAF HRO
- Address
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NAS Sigonella
PSC 824 Box 19
FPO, AE 09623-0001
US
Next steps
Please ensure that your submission contains all the information requested in the vacancy announcement. If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application.
Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
- Resume with complete work history including job title, start and end dates, and highlighted qualifications relevant to the vacancy announcement.
- Proof of Education (such as high school diploma/GED, clinical licensure, transcripts/copy of degree(s)/certification(s)), if applicable to position requirements.
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation
- If claiming Family Member Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders at the time of application.
- If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15,VA disability letter, proof of service, etc.)
- If you are a current federal employee, please submit your most recent Personnel Action Report (PAR) or SF-50.
- Copy of U.S. Government no-fee passport showing picture, passport number and expiration date
- Copy of PCS Orders and Family Entry Approval (Military) OR Sponsor's Letter of Employment (Civilian)
- Copy of Italian Visa
- Copy of Sojourner's Permit (or receipt of application)
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 02/01/2023 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=ApplicantTo verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/statusDON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.Agency contact information
CNRE NAF HRO
- Address
-
NAS Sigonella
PSC 824 Box 19
FPO, AE 09623-0001
US
Next steps
Please ensure that your submission contains all the information requested in the vacancy announcement. If your submission does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.
If you provided an email address, you will receive an email message acknowledging receipt of your application.
Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Commander, Navy Installations
Agency contact information
CNRE NAF HRO
- Address
-
NAS Sigonella
PSC 824 Box 19
FPO, AE 09623-0001
US