This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/586636700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
As a Supervisory Veterans Service Representative (Veterans Service Center Manager) you will provide information and assistance to Veterans, their dependents and survivors regarding their rights to benefits under laws and regulations administered by VA and other agencies. The VSCM provide leadership and direction to the VSC and coordinates activities with other divisions in the Regional Office.
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Overview
- Hiring complete
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Open & closing dates
12/18/2020 to 01/01/2021
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Salary
$126,810 - $164,858 per year
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Pay scale & grade
GS 15
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Location
1 vacancy in the following location:
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
Occasional travel - You may be expected to travel for this position.
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Relocation expenses reimbursed
Yes— Relocation Expenses with BVO is authorized for this position. Also, Relocation Bonus Incentive Authorized.
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Appointment type
Permanent
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Work schedule
Full-Time
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Service
Competitive
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Promotion potential
15
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Job family (Series)
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Supervisory status
Yes
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Announcement number
CASH-350-10981538-21-CH
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Control number
586636700
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This job is open to
Clarification from the agency
This vacancy is open ONLY to current employees of the Veterans Benefits Administration. Employees may apply either as promotion eligible or request consideration for a reassignment/change-to-lower grade via this vacancy announcement.
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Duties
- Plans, organizes, coordinates, directs, and controls the work of the division.
- Directs staffing, placement, assignment, and training of division personnel to manage division workflow/productivity.
- Directs program activities for the delivery of VA benefit programs for veterans, their dependents, and beneficiaries.
- Exercises final authority for the full-range of division's personnel actions.
- Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
- Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.
- Forecasts both short and long range workload of the division so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
- Approves written responses to Congressional, White House, and other special inquiries concerning VA benefits.
- Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
- Reviews the most complex cases prior to final claims determination.
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Requirements
Conditions of Employment
- You must be a U.S. citizen to apply for this job
- Selectees are subject to a background/suitability investigation
- Selective Service registration is required for males born after 12/31/1959
- A probationary period may be required for employees and supervisors
Qualifications
Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Time-in-grade: Applicants who are/were current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-15 position you must have served 52 weeks at the GS-14 level.To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. No Award SF-50s. If you previously held a higher grade, you must also submit any SF-50 showing that grade.
Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves, Experience determining entitlements in the area of compensation/pension benefits, grants, and a variety of other non-medical benefits for veterans and their dependents; A full and complete knowledge of the laws, regulations, precedent opinions of the Court of Appeals for Veterans' Claims, authoritative opinions of the General Counsel; The procedural requirements affecting the entire field of VA's compensation and pension benefits programs; Supervisory or management level experience at a veterans service center and leading a diverse personnel staff/organization, to include bargaining unit employees. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-grade: Applicants who are/were current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-15 position you must have served 52 weeks at the GS-14 level.To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. No Award SF-50s. If you previously held a higher grade, you must also submit any SF-50 showing that grade.
Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves, Experience determining entitlements in the area of compensation/pension benefits, grants, and a variety of other non-medical benefits for veterans and their dependents; A full and complete knowledge of the laws, regulations, precedent opinions of the Court of Appeals for Veterans' Claims, authoritative opinions of the General Counsel; The procedural requirements affecting the entire field of VA's compensation and pension benefits programs; Supervisory or management level experience at a veterans service center and leading a diverse personnel staff/organization, to include bargaining unit employees. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
There is no educational substitution for the GS-15 level.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
Additional information
Relocation Expenses with BVO is authorized for this position. Also, Relocation Bonus Incentive Authorized: In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in Federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. In consideration for Bonus Incentive: 10,000 is authorized.
Work Schedule: Monday - Friday, 8:00 AM - 4:30 PM, CST; Alternate work schedules maybe available.
Title/PD#: Supervisory Veterans Service Representative (Veterans Service Center Manager) GS - 15; PD 37978
Promotion Potential: The position is at the full performance level.
Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found here.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
This job opportunity announcement may be used to fill additional vacancies.
If you are unable to apply online view the following link for information regarding an Alternate Application.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.
After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:
- TECHNICAL KNOWLEDGE
- HUMAN CAPITAL MANAGEMENT
- LEADERSHIP
- ANALYTICAL REASONING
- ORAL COMMUNICATION
- WRITTEN COMMUNICATION
- DECISION MAKING
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.
Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required for all applicants:
- Performance Appraisal
- Resume
- SF-50/ Notification of Personnel Action
Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:
Current Federal Employees:
- If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.
- To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
- If you previously held a higher grade, you must also submit an SF-50 showing that grade.
- Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
- For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
- If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
- A legible copy of your DD Form 214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here.
- Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that contains their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so eligibility can be determined.
- Veterans claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.
- If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here.
- If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
- Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received.
- Your transcript must contain the degree conferred date if you are substituting a degree for experience.
- If you are claiming superior academic achievement (SAA) ensure you submit completed transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here.
- A photocopy of your degree is not acceptable in place of a transcript.
- An official transcript will be required at a later date if you are selected for the position.
- Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
- Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
- Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
- Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held
In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/10981538 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.
The complete application package must be submitted by 11:59 PM (EST) on 01/01/2021 to receive consideration.
1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click submit my answers to submit your application package.
Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Cornelius Hicks
- Address
-
North Little Rock Regional Benefit Office
2200 Fort Roots Dr, Bdlg 65
N Little Rock, AR 72114-1756
US
Next steps
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:
Current Federal Employees:
In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
Required Documents
The following documents are required for all applicants:
- Performance Appraisal
- Resume
- SF-50/ Notification of Personnel Action
Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:
Current Federal Employees:
- If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.
- To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
- If you previously held a higher grade, you must also submit an SF-50 showing that grade.
- Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
- For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
- If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
- If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
- A legible copy of your DD Form 214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here.
- Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that contains their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so eligibility can be determined.
- Veterans claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.
- If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here.
- If you are basing all or some of your qualifications on education or if a degree is required for the position, a transcript must be included as part of your application package.
- Unofficial transcript(s) may be submitted, however it must contain the course names, levels, credits earned, and grades received.
- Your transcript must contain the degree conferred date if you are substituting a degree for experience.
- If you are claiming superior academic achievement (SAA) ensure you submit completed transcript(s) to demonstrate it. The requirements for superior academic achievement can be viewed here.
- A photocopy of your degree is not acceptable in place of a transcript.
- An official transcript will be required at a later date if you are selected for the position.
- Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
- Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
- Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
- Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held
In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/10981538 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.
The complete application package must be submitted by 11:59 PM (EST) on 01/01/2021 to receive consideration.
1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click submit my answers to submit your application package.
Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Cornelius Hicks
- Address
-
North Little Rock Regional Benefit Office
2200 Fort Roots Dr, Bdlg 65
N Little Rock, AR 72114-1756
US
Next steps
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Veterans Benefits Administration
Vacancy Identification Number (VIN) 10981538
Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, Veterans, and their families. VBA has been undergoing a major transformation that is people-centric, results-oriented, and a forward-looking integration of solutions that will ensure total lifelong engagement with service members, veterans, and their families.
Agency contact information
Cornelius Hicks
- Address
-
North Little Rock Regional Benefit Office
2200 Fort Roots Dr, Bdlg 65
N Little Rock, AR 72114-1756
US