This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/529779700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
See “Other Information” for Locations
WHAT IS THE TAXPAYER ADVOCATE SERVICE DIVISION? TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).
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Overview
- Reviewing applications
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Open & closing dates
04/08/2019 to 05/03/2019
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Salary
$0 - $0 without compensation
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Pay scale & grade
GS 00
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Location
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IRS Nationwide Locations, United States 62 vacancies
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Telework eligible
No
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Travel Required
Occasional travel - May involve infrequent overnight travel to attend multi-day meetings/events? (Note: Panel members will be reimbursed by the IRS for authorized travel expenses.)
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Relocation expenses reimbursed
No
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Appointment type
Temporary - 3 years
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Work schedule
Part-time - Volunteer Taxpayer Advocacy Panel Member
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Service
Competitive
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Promotion potential
00
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Announcement number
19EMB-TAX0000-0000-00-YB
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Control number
529779700
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This job is open to
Clarification from the agency
U.S. Citizens, no prior federal experience required
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Duties
WHAT DOES A VOLUNTEER TAXPAYER ADVOCACY PANEL MEMBER DO? Taxpayer Advocacy Panel members are strictly volunteers and will not receive a salary. You have a unique opportunity to contribute to improving your tax administration system by becoming a member of the IRS Taxpayer Advocacy Panel (TAP). The mission of the TAP is to listen to taxpayers, identify taxpayers’ issues, and make recommendations for improving IRS service and customer satisfaction. The TAP serves as an advisory body to the Secretary of the Treasury, the Commissioner of Internal Revenue, the National Taxpayer Advocate, and IRS Division Commissioners to improve IRS service and customer satisfaction. Panel members serve a three-year appointment.
As a Volunteer Taxpayer Advocacy Panel member you will:
- Serve in an advisory capacity to the IRS through meetings and focus groups;
- Solicit taxpayer input on specific issues and channel the feedback to the agency;
- Identify, prioritize, and elevate as necessary, taxpayer issues to the IRS;
- Participate in taxpayer outreach opportunities by speaking to individuals and groups about the Panel;
- Annually report and publish the results your teams work.
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Requirements
Conditions of Employment
- refer to "Other Information"
- Click "Print Preview" to review the entire announcement before applying.
- Must be a U.S. Citizen or National
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Qualifications
You must meet the following requirements by the closing date of this announcement.
BASIC REQUIREMENTS - Volunteer TAP Members Must:
- Be willing to commit approximately 200 to 300 volunteer hours per year to the Panel;
- Be current with all Federal tax obligations;
- Pass an FBI criminal background check;
- Not be a federally registered lobbyist; and
- Not be a current Treasury or IRS employee or have worked for the Treasury or IRS within the past three years.
- Not be a current volunteer TAP member or have served as a volunteer TAP member within the last three years.
- Individuals who practice before the IRS must be in good standing with IRS (meaning not currently under suspension or disbarment)
For the volunteer Taxpayer Advocacy Panel to be most effective, the members of the Panel must possess good interpersonal communication skills, organizational skills, and have access to a computer. Members should also have the ability to problem solve within a group of other civic-minded professionals.
Outreach to the public is vitally important to the success of the TAP. As a member you will be expected to identify and participate in various outreach activities to solicit input from taxpayers about IRS products and services. Members should have good listening skills and the ability to interact with groups and individuals to solicit feedback from the public. Ideal candidates should be able to separate their personal views from TAP/IRS issues.
TAP includes members from all segments of the population with varying backgrounds and experiences; they represent the view of the average American taxpayer. There is no specialized tax experience required to serve on the TAP. Members will be provided the information needed to effectively contribute to the panel.
Additional information
TAP volunteer Member positions will be filled in the following locations: Alaska, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Illinois, Indiana, Iowa, Louisiana, Minnesota, Mississippi. Missouri, Nebraska, New York, North Carolina, North Dakota, Pennsylvania, Puerto Rico, Rhode Island, South Dakota, Texas, Utah, Vermont, West Virginia, Wisconsin, and Wyoming. (35 Vacancies)
Alternate Panel Members will be filled in the following locations: Alaska, Arkansas, Connecticut, Delaware, Florida, Hawaii, Idaho, Kansas, Maine,Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New York, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Vermont, and Wyoming. (27 Vacancies)
Applicants selected from these locations will serve a three-year membership term beginning in December 2019, or be chosen as an alternate member to be considered for membership if a vacancy occurs in their location during the three years.
WHAT TO EXPECT NEXT:
You may check the status of your application for this program at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status". For a more detailed update of your application status, you may click on "more information."
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this program.
CONDITIONS OF VOLUNTEER TAS-TAP PROGRAM: The selection of any candidate selected for this program may be conditional upon the following:
- Must successfully complete a background investigation, including an FBI criminal history record check (fingerprint check).
- Undergo income tax verification.
- Undergo Citizenship verification
Any expenses incurred during the recruitment process are not reimbursable. This includes but is not limited to any travel or costs associated with fingerprint processing.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
BENEFITS: Some benefits to serving on the TAP include:
- The unique opportunity to work and collaborate with a diverse group of outstanding individuals with varied backgrounds from every part of the country
- A personal sense of accomplishment when your efforts result in improved IRS service to taxpayers;
- The opportunity to develop and improve leadership skills.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume and responses to the online questions. Please be sure that your resume includes detailed information to support your qualifications for this program; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.
Rating: Your application will be evaluated on the competencies of the program in the following areas: Teamwork, Interpersonal Skills, Oral and Written Communications, Problem Solving, Computer Skills, Project Management, Influencing/Negotiating, and Volunteerism.
Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, and training relevant to the duties of this program.
Referral: If you are among the top candidates, your application may be referred for consideration. We will not reimburse costs related to the interview such as travel to and from the interview site.
- The most qualified candidates will be interviewed by a team comprised of IRS staff and a current TAP member.
To preview questions please click here.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
BENEFITS: Some benefits to serving on the TAP include:
- The unique opportunity to work and collaborate with a diverse group of outstanding individuals with varied backgrounds from every part of the country
- A personal sense of accomplishment when your efforts result in improved IRS service to taxpayers;
- The opportunity to develop and improve leadership skills.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this program (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. For additional information about TAP or the application process, please call toll-free 1-888-912-1227 and choose prompt number 5 or visit our website at: http://www.improveirs.org/. If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html . We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us TAS.Hiring@irs.gov if you require this for any part of the application and hiring process.
- To begin, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
- You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.
- To complete, you must click the "Finish" button located at the bottom of the "Application Review" page.
- To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this program. The Details page will display the status of your application, the documentation received.
- To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Brown, Yvette
- Address
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INTERNAL REVENUE SERVICE
5333 Getwell Road
Memphis, Tennessee 38118
United States
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
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Required Documents
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this program (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. For additional information about TAP or the application process, please call toll-free 1-888-912-1227 and choose prompt number 5 or visit our website at: http://www.improveirs.org/. If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html . We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us TAS.Hiring@irs.gov if you require this for any part of the application and hiring process.
- To begin, either click the "Create a New Account" button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
- You will be re-directed to Treasury's CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to "My Account" to view and update your information, as necessary.
- To complete, you must click the "Finish" button located at the bottom of the "Application Review" page.
- To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this program. The Details page will display the status of your application, the documentation received.
- To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Brown, Yvette
- Address
-
INTERNAL REVENUE SERVICE
5333 Getwell Road
Memphis, Tennessee 38118
United States
Next steps
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Internal Revenue Service
The Taxpayer Advocacy Panel offers a unique opportunity for you to influence how the Internal Revenue Service (IRS) delivers services to the public. TAP includes members from all segments of the population with varying backgrounds and experiences; they represent the view of the average American taxpayer. There is no specialized tax experience required to serve on the TAP; you will be provided the information needed to effectively contribute to the panel. This is an excellent opportunity to have a role in improving taxpayers’ experience with IRS.
Agency contact information
Brown, Yvette
- Address
-
INTERNAL REVENUE SERVICE
5333 Getwell Road
Memphis, Tennessee 38118
United States