This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/470824200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. Under the leadership of Stephen T. Ayers, FAIA, LEED AP, the roles and responsibilities of the Architect of the Capitol cover an expansive and diverse portfolio. The AOC is responsible for the maintenance, operation, development and preservation of 17.4 million square feet of buildings and more than 553 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. The AOC also provides professional expertise on the preservation of architectural and artistic elements entrusted to its care. Learn more at www.aoc.gov.
CORE VALUES:
The AOC prides itself on its Core Values of Teamwork, Integrity, Pride and Professionalism.
The PROFESSIONALISM and INTEGRITY of each AOC employee demonstrates our dedication to providing quality services and our commitments to holding ourselves to the highest standards.
We recognize that we do our best work through TEAMWORK, each of us lending our individual strengths and talents to the greater goal of the entire team. We respect each other and rely on each other in our efforts to make the AOC a center of excellence.
We take PRIDE in what we do and in the honor of serving Congress, the Supreme Court, and the American people each and every day.
The U.S. Capitol and its stately dome have become the international symbols of our representative democracy. From its inception, the Capitol Visitor Center (CVC) was conceived as an extension of the Capitol that welcomes visitors to the seat of American government. Completed in 2008 after six years of construction, the CVC is the largest addition to the Capitol in the 222-year history of the building. The CVC encompasses 580,000 square feet and its footprint is larger than the footprint of the Capitol. The facility lies entirely below ground to respect the views to the Capitol and the historic Frederick Law Olmsted landscape that surrounds the building. The CVC is the new portal to the Capitol and welcomes approximately 2.5 million visitors annually.
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Overview
- Reviewing applications
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Open & closing dates
05/26/2017 to 06/13/2017
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Salary
$44,941 - $58,428 per year
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Pay scale & grade
GS 07
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Locations
FEW vacancies in the following locations:
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Permanent - Permanent, Full Time
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Work schedule
Full-time - This is an Excepted Service position and does not require or confer Civil Service Competitive Status
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Service
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Promotion potential
08
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Job family (Series)
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Supervisory status
No
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Security clearance
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Announcement number
CVC-2017-232
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Control number
470824200
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Duties
Overview:
The operational needs of the Capitol Visitor Center require that as a Visitor Guide, you will need to work on Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events. As a Visitor Guide you will be required to walk, talk and stand for hours, up to an entire shift, as well as walk up and down steps. In addition, you will be required to lift items which may weigh up to 20 pounds, such as stanchions and boxes. While your work would be primarily indoors, you will need to work outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events.
Guide Duties:
- As a Visitor Guide, you will provide educational and informative tours of the United States Capitol to groups of various sizes, interests, and needs. Tour groups usually include the general public and may include Congressional Members and their staff, and/or prominent visitors. You will need to have a thorough knowledge of the history of the United States Capitol and the United States Congress to share on your tours as well as when delivering presentations on the history and artifacts in the US Capitol Building and the US Capitol Visitor Center. You will also expected to provide tours of the United States Capitol Dome.
- You will also serve as one of the primary points of contact for the visitors that arrive at the Capitol Visitor Center on a daily basis—as many as 12,000-15,000 visitors per day during the peak visitation period. As a Visitor Guide, you are expected to provide exemplary customer service by welcoming and proactively engaging with visitors, responding to requests from visitors, and providing information about a variety of topics, including but not limited to, security guidelines, the amenities available in the Visitor Center, and the process for going on a tour of the Capitol.
- You will provide assistance to visitors with a variety of functions, including but not limited to, general directions and way-finding, reservation check-in and tour pass distribution, coat check services, large group coordination, distribution of listening devices, and theater loading and operations.
- As a Visitor Guide, you may also provide assistance to visitors who require special attention, advising them appropriately, according to their needs.
- You will need to walk, talk and stand for hours, up to an entire shift. You will also, need to walk up and down many flights of stairs throughout the shift, including the steep and narrow stairways utilized for tours of the U.S. Capitol Dome. As a Visitor Guide, you may be assigned duties outdoors, in a variety of weather conditions, to facilitate visitors entering the buildings or to provide support for special events.
- You will also need to also operate various types of equipment, such as computers, coat check carousels, two-way radios, assisted listening devices, and audio visual touch screens. In addition, you will need to lift items which may weigh up to 20 pounds, such as stanchions and boxes.
- Due to operational requirements, you will be expected to work Saturdays and holidays, and may be expected to work Sundays and/or evenings in support of special events.
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Requirements
Conditions of Employment
- You must be a U.S. Citizen.
- You must be able to pass a drug test.
- Your resume and question responses must demonstrate the job-related KSAs.
- You must meet the definition of specialized experience.
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Qualifications
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://www.opm.gov/qualifications.
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Candidates for the GS-07 grade level must have at least 52 weeks of specialized experience equivalent to theGS-06 grade level in the Federal service.
Specialized experience is defined as having experience: (1) Providing specific interpretations and explanations of the significance, development, and/or importance of historical features; (2) Answering visitors’ questions by providing an explanation and description of the background of events leading up to the historical construction and development, origin, growth or development of the site; and (3) Ushering groups in an orderly fashion and keeping them on a specific schedule.
Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.
Candidates for the GS-07 grade level must have at least 52 weeks of specialized experience equivalent to theGS-06 grade level in the Federal service.
Specialized experience is defined as having experience: (1) Providing specific interpretations and explanations of the significance, development, and/or importance of historical features; (2) Answering visitors’ questions by providing an explanation and description of the background of events leading up to the historical construction and development, origin, growth or development of the site; and (3) Ushering groups in an orderly fashion and keeping them on a specific schedule.
Education
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: The experience requirements for the GS-7 level may be met by completion of one (1) year of graduate level education (18 semester/27 quarter hours) in courses such as history, natural sciences, earth sciences, archeology, anthropology, recreation management, natural resource management, social sciences, museum sciences, business administration, public administration, behavioral sciences, and sociology.
COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combinations of successfully completed education and experience may be used to meet the experience requirements.
Additional information
Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit http://www.opm.gov/veterans/html/vetguide.asp#6.
If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information.
DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC’s suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test.
The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol.
The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm
The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability.
This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Moving expenses are not authorized.
Relocation expenses are not authorized.
Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency.
This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol.
All application materials become the property of the Architect of the Capitol.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.
Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:
Problem Solving
Manages and Organizes Information
Oral Communication
Interpersonal Skills
Customer Service
Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education and/or experience is cause for non-selection or disqualification from further consideration.
Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).
To preview questions please click here.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
A complete application consists of:
1. A resume or any other written format you choose to describe your job-related qualifications. A cover letter is optional.
Your resume should indicate your citizenship and should list your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the KSAs in the job announcement. Any experience claimed in a cover letter should be fully substantiated by information contained in your resume.
2. Transcripts for substitution of education for experience:
You MUST submit copies of your college transcripts for verification of the education requirements. Unofficial copies are acceptable; however, if selected you will be required to furnish official transcripts. It is your responsibility to provide adequate proof that you meet the above educational requirements. Inadequate or illegible information could result in non-qualification and loss of consideration.
Special Instructions for Foreign Education:
Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation at the time of application will result in lost consideration.
Supporting Documentation:
You can choose ONE of the following methods to submit Supporting Documents:
1) You can upload your documents when you register or update your information on the Architect of the Capitol application site which you access through the USAJOBS site.
--OR--
2) You can fax your documents using the system generated fax cover sheet.
Your application and all required documentation must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed-in to your account in order to apply for this position. For help with setting up an account or for general assistance in using USAJOBS, go to USAJOBS Help Page.
NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJOBS “Saved Documents” feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.
Agency contact information
MGS Help Desk
- Address
-
Architect of the Capitol
2nd and D Street, S.W.
Washington, DC 20515
US
Next steps
You will receive a notice generated by the USAJOBS System when you have successfully submitted your application. We will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.
You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJOBS Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two (2) weeks after the closing date of this job announcement.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
A complete application consists of:
1. A resume or any other written format you choose to describe your job-related qualifications. A cover letter is optional.
Your resume should indicate your citizenship and should list your educational and work experience including job titles, salary, employment dates, duties and accomplishments, experience and how it relates to the KSAs in the job announcement. Any experience claimed in a cover letter should be fully substantiated by information contained in your resume.
2. Transcripts for substitution of education for experience:
You MUST submit copies of your college transcripts for verification of the education requirements. Unofficial copies are acceptable; however, if selected you will be required to furnish official transcripts. It is your responsibility to provide adequate proof that you meet the above educational requirements. Inadequate or illegible information could result in non-qualification and loss of consideration.
Special Instructions for Foreign Education:
Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation at the time of application will result in lost consideration.
Supporting Documentation:
You can choose ONE of the following methods to submit Supporting Documents:
1) You can upload your documents when you register or update your information on the Architect of the Capitol application site which you access through the USAJOBS site.
--OR--
2) You can fax your documents using the system generated fax cover sheet.
Your application and all required documentation must be received by 11:59 p.m. Eastern Standard Time on the closing date of this job announcement.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED.
If you are a new user to the USAJOBS Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJOBS user AND you must be signed-in to your account in order to apply for this position. For help with setting up an account or for general assistance in using USAJOBS, go to USAJOBS Help Page.
NEED HELP?
If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at MGSHELP@monster.com. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times.
All required supporting documents will be collected electronically via the USAJOBS “Saved Documents” feature.
If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.
Agency contact information
MGS Help Desk
- Address
-
Architect of the Capitol
2nd and D Street, S.W.
Washington, DC 20515
US
Next steps
You will receive a notice generated by the USAJOBS System when you have successfully submitted your application. We will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements.
You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJOBS Account, editing your profile and changing the ‘Notification Settings’ to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within two (2) weeks after the closing date of this job announcement.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Architect of the Capitol
Agency contact information
MGS Help Desk
- Address
-
Architect of the Capitol
2nd and D Street, S.W.
Washington, DC 20515
US