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IT SPECIALIST (CUSTOMER SUPPORT)

Department of the Army
Army National Guard Units
This job announcement has closed

Summary

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.

This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2525P01 and is part of the CO JFHQ G6, National Guard.

Overview

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Job canceled
Open & closing dates
03/19/2025 to 05/14/2025
Salary
$68,138 to - $88,577 per year
Pay scale & grade
GS 9
Location
1 vacancy in the following location:
Centennial, CO
1 vacancy
Remote job
No
Telework eligible
No
Travel Required
Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed
No
Appointment type
Permanent
Work schedule
Full-time
Service
Excepted
Promotion potential
None
Supervisory status
No
Security clearance
Secret
Drug test
No
Financial disclosure
No
Bargaining unit status
No
Announcement number
CO-12703032-AR-25-067
Control number
833891600

This job is open to

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Clarification from the agency

Open to current Dual Status Federal Technicians with the CO-JFHQ G6.

Duties

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This is a developmental position. The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01. The incumbent performs GS-2210-09 duties under closer than normal supervision. Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met. Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility. Performs other duties as assigned.

Requirements

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Conditions of employment

  • Selectee will be required to wear the military uniform.
  • Must be a current Dual Status Federal Technician within the CO-JFHQ G6.
  • Must hold the grade of E-1 thru E-6.
  • Submit all required documentation.

Qualifications

Military Grades: E-1 thru E-6

1. Specialized experience will be used to determine qualifications for the announced position.

2. An applicant's RESUME must provide, in detail, how they meet each specialized experience listed below.

3. It must be documented with "from (mm/yy)" and "to (mm/yy)" dates and description of the specialized experience.

4. If education or a degree is required as part of the "Specialized Experience", you must include transcripts.

DO NOT copy each bullet listed below word for word and place into your resume; you must describe your personal experience as it pertains to each bullet.

You will be immediately disqualified if you fail to include specialized experience in your resume.

Must have at least 12 months of Specialized Experience in each of the following:
1. Experience receiving, maintaining, and issuing data storage media for computer operations.
2. Experience in scheduling the use of computer time for program processing.
3. Experience collecting and sequentially staging input media with associated program instructions for processing.
4. Experience in at least one programming language.
5. Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow.
6. Experience in analysis of the interrelationship of pertinent components of the system.
7. Experience planning the sequence of actions necessary to acomplish the assignment.
8. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

Education

Substitution of Education for Specialized Experience - At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted.

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Additional information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you are found to be a minimally qualified candidate, you will be referred to the selecting official for employment consideration.

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