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This is an opportunity for current NCUA employees in a permanent competitive position, to serve on a detail or temporary promotion as the Director of the Division of Consumer Affairs, not to exceed 180 days. This position may be extended up to an additional 180 days without further competition. Those that do not have one year of qualifying experience at the next lower grade level, as described in the Qualifications section of this announcement, will be considered for a detail only.

Learn more about this agency

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Accepting applications

Open & closing dates

11/08/2024 to 11/25/2024
Salary

$116,194 - $210,802 per year
The salary range shown is for the Rest of the US (RUS) locality only, please view the additional information section for specific locality rates.
Pay scale & grade

CU 14 - 15
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Location

1 vacancy in the following location:
- Location Negotiable After Selection
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - Occasional travel may be required to attend meetings, conferences, training and site visits.
Relocation expenses reimbursed

No
Appointment type

Multiple Appointment Types - Detail or temporary promotion, not to exceed 180 days, but may be extended up to an additional 180 days without further competition.
Work schedule

Full-time
Service

Competitive
Promotion potential

15
Job family (Series)
- 0580 Credit Union Examiner
Supervisory status

Yes
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

High Risk (HR)
Trust determination process
- Suitability/Fitness
Financial disclosure

Yes
Bargaining unit status

No
Announcement number

OCFP-NCUA-1498-12600543-25
Control number

818462200

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Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Current permanent NCUA employees who are either in the competitive service, a CTAP eligible, a 30% or more disabled veteran, or an individual with a disability.

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As a Director, Division of Consumer Affairs, you will:

Exercise leadership, direction, coordination and responsibility for the Division of Consumer Affairs.
Supervise the division's staff.
Serve as an expert and primary source of information to the Office of Consumer Financial Protection (OCFP) senior management on consumer affairs and financial literacy matters.
Establish, plan, budget and direct the agency's consumer affairs division which includes the NCUA's Consumer Assistance Center. This unit handles telephone calls from consumers, and intakes, processes and resolves consumer complaints about federal credit unions.
Develop and maintain procedures to ensure credit union member complaints and inquiries from the public, and other federal and state agencies involving consumer financial protection issues are responded to accurately and timely.
Honor speaking requests and meet with consumer organizations and other consumer advocate groups to stay current with emerging consumer financial protection issues
Establish and maintain liaison relationships with relevant external parties and represent the agency with members of the credit union community, trade associations, and other entities involving the agency's consumer affairs program.
Provide direction and manage resources for the agency's Financial Literacy and Outreach Program.
Serve as project manager for special OCFP initiatives and programs.

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Conditions of Employment

You must be a U.S. Citizen.
Suitable adjudication of background/security investigation is required.
A financial disclosure is required.
A supervisory probationary/trial period may be required.
This is an essential continuity position.

Qualifications

Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.

All applicants applying for the CU-14 level must have at least one full year of specialized experience equivalent to the CU/GS-13 level obtained in the private or public sector. Specialized experience for this position is defined as experience:

1. Determining compliance with laws and regulations related to federal consumer financial protection, consumer compliance, or consumer compliance resolution;

AND

2. Managing numerous project assignments and changing priorities.

All applicants applying for the CU-15 level must have at least one full year of specialized experience equivalent to the CU/GS-14 level obtained in the private or public sector.Specialized experience for this position is defined as experience:

1. Determining compliance with and developing policy regarding laws and regulations related to federal consumer financial protection, consumer compliance, or consumer compliance resolution;

AND

2. Evaluating the consumer regulation and supervision processes of financial institutions, and determining corrective courses of action;

AND

3. Planning, organizing and directing the work of others.

You must meet the qualifications for this position by the closing date of this announcement.

Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

YOUR RESUME MUST provide specific details as to how your experience meets the specialized experience and support your responses to the online questionnaire as described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. Please ensure that your resume includes the grade (if you are a current or previous federal employee), month, and year that you began and ended for each position held or that position may not be credited toward meeting the specialized experience requirement. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating.

Your resume must also support your responses to the online questionnaire. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.

Education

Education may not be used in lieu of experience for this opportunity.

Additional information

Career Ladder Promotion Statement: If you are selected at the lower grade level advertised in this announcement, you may be noncompetitively promoted to the next grade level in accordance with OPM regulations and NCUA policies.

SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy. The salary range shown is NCUA's National Pay Rate (NPR) which includes a locality rate of 16.32% for the Rest of the U.S. (RUS) geographical area. Actual salary will be determined upon the location of the selectee and the applicable locality pay, per the NCUA's CU pay table, will be applied. The locality rates, by location, can be found on the NCUA Careers webpage under the Salary Information section.

EXCEPTION: If you are a current non-supervisory NCUA employee and are selected for reassignment into a supervisory position, you may receive up to a 10% salary increase, not to exceed the National Pay Rate (NPR) of the pay grade. Management will consider your current salary in relation to the duties and responsibilities of the new position.

SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/.

This position is not in the bargaining unit.

Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.

Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.

NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY.

NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.

More than the number of positions listed may be filled through this vacancy announcement.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

First, your application package will be reviewed for completeness (resume, completed assessment questionnaire, and supporting documentation). You will not be considered if you fail to submit all the required documents as outlined in this vacancy announcement.

Second, if you have a complete application package, your resume will be reviewed to determine if you meet the basic qualifications and specialized experience requirements (see "Qualification" section). You must provide specific details in your resume as to how your experience meets the specialized experience.

Third, your resume and supporting documentation may be compared to your responses to the assessment questions. The numerical rating you receive is based on your responses to the questions. If upon review it is determined that your resume and supporting documentation do not support your responses to the questions, your numerical rating may be adjusted and you may be excluded from consideration for this position.

The self-assessment questions have been developed to evaluate your competency in the following areas:

Human Resources Management
Oral Communication
Technical Competence
Written Communication

Reference Checks: Reference checks must be conducted for the top candidate(s) before a tentative offer may be extended. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.

If you are found to be among the highly qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12600543

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

To apply for this position, you must provide a complete application package which includes:
1. Resume
2. Other supporting documents:
- Cover letter, optional
- Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
- Most recent performance appraisal, optional
Note: Current permanent NCUA employees are not required to submit a Notification of Personnel Action (SF-50). Status will be confirmed by the Agency.

Individuals with Disabilities (Schedule A Hiring Authority): This excepted appointment authority is used to hiring persons with severe physical disabilities, psychiatric disabilities, and intellectual disabilities. You must provide proof of disability; i.e., Schedule A Letter. This letter must be on official stationery/letterhead with an official signature. The letter should clearly state your full name and that you are a person with a disability and are eligible for appointment under Schedule A hiring authority as outlined in 5 CFR Section 213.3102(u).

Documentation of eligibility for employment under Schedule A can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.

Disabled Veteran (30% or more): This is an excepted appointment authority used to hire disabled veterans with a disability rating of 30% or more. Initial appointments are time-limited, but must last more than 60 days; however, you may be noncompetitively converted to a permanent status at any time during the time-limited appointment. You must submit a copy of your Veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service), along with a VA letter, SF-15, etc.

CTAP: Federal employees seeking CTAP eligibility must submit proof of their eligibility:
- Copy of agency notice; and
- Most recent performance rating;
To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.

Click here for tips and information on how to apply for federal jobs.

YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. ET ON 11/25/2024 TO RECEIVE CONSIDERATION.

To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.

To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Agency contact information

Michele Sullivan

Phone

(703) 518-6653

Email

masullivan@ncua.gov

Address

National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US

Learn more about this agency

Next steps

Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

To apply for this position, you must provide a complete application package which includes:
1. Resume
2. Other supporting documents:

Cover letter, optional
Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Most recent performance appraisal, optional

Note: Current permanent NCUA employees are not required to submit a Notification of Personnel Action (SF-50). Status will be confirmed by the Agency.

Individuals with Disabilities (Schedule A Hiring Authority): This excepted appointment authority is used to hiring persons with severe physical disabilities, psychiatric disabilities, and intellectual disabilities. You must provide proof of disability; i.e., Schedule A Letter. This letter must be on official stationery/letterhead with an official signature. The letter should clearly state your full name and that you are a person with a disability and are eligible for appointment under Schedule A hiring authority as outlined in 5 CFR Section 213.3102(u).

Documentation of eligibility for employment under Schedule A can be obtained from a licensed medical professional (e.g., a physician or other medical professional certified by a state, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., state or private); or any Federal agency, state agency, or agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.

Disabled Veteran (30% or more): This is an excepted appointment authority used to hire disabled veterans with a disability rating of 30% or more. Initial appointments are time-limited, but must last more than 60 days; however, you may be noncompetitively converted to a permanent status at any time during the time-limited appointment. You must submit a copy of your Veteran's documentation including a DD-214 (member 4 copy preferred, however, the documentation provided must contain dates and character of service), along with a VA letter, SF-15, etc.

CTAP: Federal employees seeking CTAP eligibility must submit proof of their eligibility:

Copy of agency notice; and
Most recent performance rating;

To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified or above on the rating criteria for this position. For additional information, click CTAP.

Help

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the "Required Documents" section.

Click here for tips and information on how to apply for federal jobs.

YOUR APPLICATION AND SUPPORTING DOCUMENTS ( i.e. TRANSCRIPTS, CERTIFICATIONS, etc.) MUST BE RECEIVED BY 11:59:59 P.M. ET ON 11/25/2024 TO RECEIVE CONSIDERATION.

To begin, click "Apply Online" to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. You will receive an email notification when your application has been received for the announcement.

To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.

Agency contact information

Michele Sullivan

Phone: (703) 518-6653
Email: masullivan@ncua.gov
Address: National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US

Learn more about this agency

Next steps

Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

Accepting applications

Open & closing dates

11/08/2024 to 11/25/2024
Salary

$116,194 - $210,802 per year
The salary range shown is for the Rest of the US (RUS) locality only, please view the additional information section for specific locality rates.
Pay scale & grade

CU 14 - 15
Location

1 vacancy in the following location:
- Location Negotiable After Selection
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - Occasional travel may be required to attend meetings, conferences, training and site visits.
Relocation expenses reimbursed

No
Appointment type

Multiple Appointment Types - Detail or temporary promotion, not to exceed 180 days, but may be extended up to an additional 180 days without further competition.
Work schedule

Full-time
Service

Competitive
Promotion potential

15
Job family (Series)
- 0580 Credit Union Examiner
Supervisory status

Yes
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

High Risk (HR)
Trust determination process
- Suitability/Fitness
Financial disclosure

Yes
Bargaining unit status

No
Announcement number

OCFP-NCUA-1498-12600543-25
Control number

818462200

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/818462200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Director, Division of Consumer Affairs

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Financial disclosure

Bargaining unit status

Announcement number

Control number

This job is open to

Clarification from the agency

Videos

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Required Documents

How to Apply

Agency contact information

Next steps

Fair & Transparent