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This position is in the Business Development Office, within the Director's Office, at the Jesse Brown VAMC Chicago, IL,. The purpose of the position is to serve as a Health Systems Specialist (HSS) providing advisory services to the Business Development Office and top-level management on the most complex management and patient care concerns of the hospital, primarily concerning the medical center's strategic initiative to grow unique patients and to recruit new patients within the assigned area.
Learn more about this agency11/07/2024 to 11/27/2024
$80,994 - $126,198 per year
GS 11 - 12
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
75% or less - You may be expected to travel for this position.
No
Permanent - This position is not a Virtual/Remote.
Full-time
Competitive
12
No
No
CAZP-12604984-25-WT
818242400
1. Current permanent employees of the Jesse Brown VA Medical Center, Chicago, IL and its outreach facilities including CBOCs and VCS.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Duties at the Development Level: The incumbent serves in a developmental capacity at the GS-11 grade level. Key functions will be similar to those described at the full performance level of the target position. However, during the developmental assignment, full performance range and level of selected functions will not be completely delegated to the employee until proper orientation and training have been completed and the incumbent has demonstrated the knowledge, skills and abilities necessary to accomplish the work at the full performance level.
Duties at the Full Performance Level GS 12: Duties include the following:
Marketing and Outreach:
-Works with a variety of data sources and targets those areas within the designated segment where large segments of veterans who are eligible for VA care but not enrolled reside.
-Utilizes data-based resources to devise a comprehensive marketing strategy designed to outreach to these Veterans.
-Establishes working relationships with external stakeholders, e.g., Veteran's Service Officers, Illinois Department of Veterans Affairs, Vet Centers, political offices, Chicago Police Department, Cook County Sheriff's Department, Chicago Department of Public Health, local healthcare providers, and other community-based organizations
-Develops and maintains internal relationships with executive and clinical leadership within the medical center to review, update and execute the strategic plan for market growth.
-Directs the work of the medical center's Outreach staff.
-Deploys the Outreach staff throughout the designated segment to engage veterans at various sponsored events in the community.
-Creates and hosts outreach events at the medical center, CBOC's and throughout the community.
-Develops a detailed marketing and outreach plan based on quantitative and qualitative information gathered from internal and external sources.
-Refines or develops guidelines for marketing and outreach methods.
-Represents the Jesse Brown VA Medical Center and its CBOC's to a broad and diverse range of officials, groups, and individuals such as federal, state, and local elected officials and their staff; Veteran Service Organizations and their members, local civic organizations
-Works with colleagues within the Office of Business Development to create and build a Jesse Brown V Medical Center brand.
-Develops and distributes outreach materials to include brochures, fact sheets, web content, and other targeted information which highlights the Medical Center services and locations.
-Provides training and information to VA staff, other federal agencies, and community agencies and healthcare providers regarding Jesse Brown VAMC services.
-Coordinates events hosted by officials and coordinates all steps required within an event management process, including facilitating selection of the event time and location, program agenda, management of contracts, and other logistical items.
Clinical Liaison:
-Acts to resolve problems, expedite services, or implement necessary corrective measures within established policies and where appropriate.
-Responsible for the resolution of problems which rise for unique or returning patients.
-Identifies existing and potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems.
-Works with medical center and CBOC clinical staff to ensure that new and returning patients are properly dispositioned according to VA customer service standards.
-Assists patients, their families and representatives, and facility staff members in recognizing and removing institutional barriers to access VA Medical Center services.
Administrative Functions:
-Functions as a team member of the Business Development Office (BDO).
-Works collaboratively with BDO colleagues in advancing its mission.
-Organizes administrative, staff, clinical and in-service meetings with regard to marketing and outreach strategy at the medical center and CBOC's.
-Participates in BDO staff meetings.
-Serves on relevant medical center committees as assigned by supervisor.
-Performs other related duties as assigned.
Work Schedule: Monday - Friday, 8:00am -4:30pm
Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual/remote position.
Position Description/PD#: Health System Specialist/PD22052A and PD24267A
Relocation/Recruitment Incentives: Not authorized
Critical Skills Incentive (CSI): Not authorized
Permanent Change of Station (PCS): Not authorized
Substitution of Education for Experience GS-11: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree, obtained in an accredited college or university, or LL.M., if related, may be substituted for specialized experience to qualify for this grade 11, Health Systems Specialist position. Ph.D. or equivalent doctoral degree must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study If that number cannot be obtained from the school, 18 semester hours will be considered an academic year of graduate study. Part-time graduate education is creditable in accordance with its relationship to a year of full-time study at the school attended. NOTE: TRANSCRIPTS REQUIRED.
There is no educational substitution for the GS-12 grade level.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
This job opportunity announcement may be used to fill additional vacancies.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Note: Evidence of experience, must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on your application or resume. Also, please provide work experience information such as hours per week and starting/ending dates of employment (month and year format) to establish one (1) full year of experience. The requirement for this proof is specified in the "How to Apply" section of this announcement. To be credible, experience must be documented in the application and verifiable through employment references and/or other means. *Your resume must support your answers in the occupational questionnaire.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/27/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12604984.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/818242400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
Jesse Brown VA Medical Center is committed to hiring a diverse workforce from various backgrounds and individuals who demonstrate a diversity, equity and inclusion-related mindset and behaviors. We are strongly seeking candidates who represent the full range of cultural and identity factors including but not limited to race, ethnicity, sex, sexual orientation/identity, gender identity and expression, age, language, abilities/disabilities, socioeconomic status, religion, spiritual practices, geographic region, and other characteristics.
