This job announcement has closed

The position is within the Digital Health Office (DHO), the Digital Health Experience and Integrated Product Management Office (DHXp) and reports to the Executive Director in DHXp. This role serves as Director, Product Delivery and places a strong emphasis on Veteran and Care Team digital experiences when building, delivering, management of products and solutions in collaboration with program office partners.

This vacancy may be filled in Washington, DC or a location to be determined

Learn more about this agency

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Reviewing applications

Open & closing dates

11/04/2024 to 11/12/2024
Salary

$163,964 - $191,900 per year
Salary listed is for Washington DC and may be updated depending on location of selectee.
Pay scale & grade

GS 15
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Locations

1 vacancy in the following locations:
- Washington, DC
- Location Negotiable After Selection
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

None
Job family (Series)
- 0671 Health System Specialist
Supervisory status

Yes
Security clearance

Other
Drug test

No
Position sensitivity and risk

Non-sensitive (NS)/Low Risk
Trust determination process
- Credentialing
- Suitability/Fitness
Financial disclosure

No
Bargaining unit status

No
Announcement number

CBZY-12597781-25-JT
Control number

817203100

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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This announcement will close on 11/12/2024; the first 50 applications received will receive first consideration. Applications received after the initial cut-off number will not receive consideration unless otherwise requested by management in increments of 50.

Major duties include but are not limited to:

Serves as lead technical advisor to DHXp and DHO strategic planning. Leads assessment of proposed and newly enacted digital services related legislation, regulation and policy, and advises on impact to DHO's programs and activities.
Analyzes inputs from VA business customers, direct user research, quantitative research, broad cultural trends, and other sources to identify opportunities to use digital technology for more efficient processes and/or optimized patient and staff experiences and oversees DHO's digital services projects to deliver desired new capabilities.
Analyzes problems and present both written and oral recommendations taking into full consideration the wide range of factors and requirements which affect the management of the health care delivery system related to DHXp applications and systems.
Ensures shared understanding between technical and functional staff for effective communication of requirements and seamless workflows. - Balances development requirements with operational realities.
Oversees Product Managers to maintain all product aspects to include infrastructure, hosting, security, maintenance, operations, and support.
Leads portfolio investment decision making and manages budget performance across product lines and digital services projects, to include AI applications, seeking to maximize value at best cost.
Ensures DHO programs, projects, products, policies, and operations align with applicable cybersecurity regulations and guidance. Monitors changes in Federal legislation and regulations, as well as agency-level guidance, policy, regulations, and directives for potential impact on DHO policies.
Oversees all product lifecycles from creation or acquisition through retirement.
Oversees change management strategies and plans that maximize adoption and usage and minimize resistance. Implements strategies for organizational performance management, business process analysis, continuous process improvement.
Leads and oversees budgets, staffing, and contracting.
Develops, modifies, and/or interprets performance standards.
Evaluates performance of direct subordinates and provides mentorship, counseling, advice, and instruction concerning both technical and administrative matters.
Explains performance expectations to employees and provides regular feedback.

Work Schedule: Monday - Friday 08:00 AM - 04:30pm
Telework: Available (applicant is required on site up to 50% of work schedule per pay period)
Remote: This is not a remote position.
Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee) and is authorized for telework up to 50%.
Position Description Title/PD#: Supervisory Health System Specialist (Director, Product Delivery)/PD882020
Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. The position may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.

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Conditions of Employment

You must be a U.S. citizen to apply for this job
Subject to a background/suitability investigation
May serve a probationary period
Selective Service Registration is required for males born after 12/31/1959
A complete application package; Resume, Transcripts, etc.
Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Individual Occupational Requirements (IOR): The 0671 Occupational series has an IOR that must be met:

Undergraduate and Graduate Education: Major study - hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR,
Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
- Missions, organizations, programs, and requirements of health care delivery systems;
- Regulations and standards of various regulatory and credentialing groups; and
- Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. OR,
Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:
- Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements;
- Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and
- Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

AND

GS-15 grade level: One year of specialized experience (equivalent to the GS-XX grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

Expert knowledge of the various phases of agency Software Development Lifecycle (SDLC) is sufficient to lead digital service product and solution development, to include AI applications.
- This includes the following: Mastery of, and skill in applying software design concepts and methods; relationships among multiple IT disciplines; the IT infrastructure; and project management principles and methods sufficient to lead a multi-functional development project in software analysis, design, development, and implementation for a new system or major enhancement to an existing system; perform, analyze, and synthesize user research; draft project plans; identify resource requirements; assign tasks to project members; report progress; ensure customer and management involvement throughout the software development process; resolve critical issues affecting the configuration of the IT infrastructure; and coordinate the demonstration of new and enhanced applications to customers and management.
Expert knowledge of contracting and multi-year budgeting principles. This includes the ability to define contract scope through drafting of Performance Work Statements (PWS), represent the Program with VA contracting organizations, assemble contract acquisition packages, define and monitor vendor Service Level Agreements (SLA)'s, identify Scope of Work, define project requirements, evaluate quality of associated contract deliverables for acceptance or rejection, and setting and monitoring timelines.
Mastery knowledge of laws, regulations, policies, and security and privacy in order/sufficient to manage the design, development, implementation, modification and maintenance of the technologies associated with all sources of data. Mastery knowledge of, and skill in applying, health care systems development methodologies sufficient to inform digital health product and project development.
Mastery knowledge of and skill in applying VA and cross-agency AI priorities and policies to inform digital health technology innovations.
Broad knowledge, and skill in applying, a wide range of health systems issues (e.g., accessibility, security), mobile and Web development methods, requirements and procedures used government-wide and within the private sector sufficient to make decisions and recommendations regarding digital health products and projects.

There is no educational substitution for the GS-15 level but you may use education to meet the IOR for the 0671 series.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Documents Accepted:
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (VA)
- Resume
- Separation Notice (RIF)
- SF-15
- SF-50/ Notification of Personnel Action
- Transcript
Documents Required:
- Resume
Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.
All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 11/12/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12597781.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

VHA National Recruitment Center

Phone

(844)456-5208

Email

VHANationalRecruitmentCenter@va.gov

Address

Digital Health Office
6100 Oak Tree Boulevard
Independence, OH 44131
US

Learn more about this agency

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

Documents Accepted:

Cover Letter
DD-214/ Statement of Service
Disability Letter (VA)
Resume
Separation Notice (RIF)
SF-15
SF-50/ Notification of Personnel Action
Transcript

Documents Required:

Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

Help

All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 11/12/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12597781.

1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Agency contact information

VHA National Recruitment Center

Phone: (844)456-5208
Email: VHANationalRecruitmentCenter@va.gov
Address: Digital Health Office
6100 Oak Tree Boulevard
Independence, OH 44131
US

Learn more about this agency

Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Reviewing applications

Open & closing dates

11/04/2024 to 11/12/2024
Salary

$163,964 - $191,900 per year
Salary listed is for Washington DC and may be updated depending on location of selectee.
Pay scale & grade

GS 15
Locations

1 vacancy in the following locations:
- Washington, DC
- Location Negotiable After Selection
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

25% or less - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

None
Job family (Series)
- 0671 Health System Specialist
Supervisory status

Yes
Security clearance

Other
Drug test

No
Position sensitivity and risk

Non-sensitive (NS)/Low Risk
Trust determination process
- Credentialing
- Suitability/Fitness
Financial disclosure

No
Bargaining unit status

No
Announcement number

CBZY-12597781-25-JT
Control number

817203100

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/817203100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Supervisory Health System Specialist (Director, Product Delivery)

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Locations

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Financial disclosure

Bargaining unit status

Announcement number

Control number

This job is open to

Clarification from the agency

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Required Documents

How to Apply

Agency contact information

Next steps

Fair & Transparent