This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/815960100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position serves as the Food and Beverage Manager for the New Sanno Hotel, a world-class, four-star, 149 room hotel in downtown Tokyo. Incumbent supervises over 65 multinational employees and oversees a comprehensive front-of-the-house program for four a la carte restaurants, a cocktail lounge, and multiple catering and meeting venues and provides expert direction and hands-on oversight to provide the very best in quality and service to achieve the New Sanno mission.
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Overview
- Reviewing applications
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Open & closing dates
10/25/2024 to 11/08/2024
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Salary
$55,000 - $75,000 per year
Plus non-taxable post allowance, if eligible
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Pay scale & grade
NF 4
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Location
1 vacancy in the following location:
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Remote job
No
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Telework eligible
No
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Travel Required
Not required
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
4
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Job family (Series)
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Supervisory status
Yes
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Financial disclosure
<a href="https://help.usajobs.gov/working-in-government/fair-and-transparent/financial-disclosure" target="_blank">No</a>
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Bargaining unit status
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Announcement number
FFR24-1127
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Control number
815960100
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This job is open to
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Military spouses
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Family of overseas employees
Family members of a federal employee or uniformed service member who is or was, working overseas.
Clarification from the agency
Who May Apply: SOFA sponsored applicants (current Military Spouse Preference, Family Member Preference, and current Federal employees) currently residing in the Kanto Region area to include SOFA Seeking Applicants.
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PROGRAM MANAGEMENT
PROGRAM SUPPORT
Duties
The primary duty of this position is to plan, manage and coordinate the overall Front of the House service and operational business programs, within the Food & Beverage (F&B) department of the New Sanno Hotel. Expertly provides direction and hands on oversight for a large team and high volume operations offering the very best in F&B quality and service. Oversees subordinate programs ensuring that New Sanno F&B Front of the House service and operational programs comply with governing laws, regulations, and set policies and procedures. Hotel representative expert for all things F&B service, beverage management and execution.
Primary duties include:
PROGRAM SUPERVISION
- Supervises over sixty-five multinational and multilingual subordinates within the Program.
- Leads and oversees a comprehensive F&B Front of the House (FOH) Program.
- Creates a positive, safe work environment that allows employees to excel.
- Plans work, sets priorities and schedules work as necessary to assure effective and expeditious accomplishment of priority work without adverse effect on regular and recurring work.
- Improves production and quality of work.
- Develops performance standards and evaluates employee performances.
- Provides technical and administrative oversight, advice and instruction.
- Interviews candidates and recommends hiring, promotions, etc.
- Supports and promotes all aspects of the Equal Employment Opportunity Program and Affirmative Action Plan, as directed by applicable laws and regulations and communicates this support to employees.
- Performs a variety of other personnel, acquisition, accounting, marketing, and internal review duties and responsibilities depending upon the needs of the organization.
- Demonstrates leadership by example, motivates staff and supervisors are productive, providing them with constructive coaching and counseling.
- Actively supports the development, training and mentoring of staff. Manages group or interpersonal conflict situations effectively.
- Establishes, measures, monitors and evaluates processes, policies and procedures thru proven results.
PROGRAM MANAGEMENT
- Completes a variety of creative, organizational and leadership tasks to ensure the program operates optimally.
- Collaborates with Food Production team to ensure an effective and efficient flow of food.
- Staying current on developing trends in the industry and taking advantage of the unique opportunity serving our important DOD guests within Tokyo.
- Leads by example in maintaining a clean, safe and professional work environment.
- Confidently walks thru each outlet, proudly representing the New Sanno F&B program. Engages guests in a positive way.
- Leads Beverage oversight, menu development and training thru execution.
- Monitors supply chain management, planning the flow of beverages, via procurement, supplying thru production and service.
- Hires, trains and supervises staff thru effective communication and proactive managerial planning.
- Under the Director of Food & Beverage, acts as senior F&B advisor to General Manager/Director and acts on behalf of F&B Director during his/her absence.
- Leads and participates in regular meetings ensuring proper communication flow up and down the Chain of Command.
- Ensures all staff issues are addressed properly, efficiently and judiciously, and keeps track of progress until resolved
PROGRAM SUPPORT
- Ensures leadership objectives, process analysis, internal controls, employee relations, productivity, and facility management; maximizing usage of spaces, facilities, customer service/service quality measurements, programs and services to ensure fiscal budget and objectives are met or exceeded.
- Assists in the formulation and execution of directives, policies and procedures and other guidance for the food & beverage department.
- Manages and oversees the development of the beverage production annual operating budget and Sales & Marketing Plans.
- Supports Occupational Safety & Health, Serv Safe objectives and initiatives and implements a safety plan, which outlines the policies and procedures regarding employee safety and health in the workplace, and overall F&B safety. Ensures completion of the mandatory occupational safety and health training annually.
QUALITY ASSURANCE
- The incumbent is responsible for the quality of service, food and beverage provided in all the Food & Beverage Dining areas and Conferences.
- In order to ensure the expected quality, the incumbent will stay consistently visible "front of the house" engaging both guests and staff and monitors overall quality execution.
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Requirements
Conditions of Employment
- Satisfactorily complete all background checks to include National Agency Check with Written Inquiries (NACI).
- Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
Qualifications
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
Expert knowledge of F&B operations; the business of managing outlets thru service and execution.
- Expert knowledge of Beverage Management from vendor/product sourcing, creating recipes/menus, the service of the product.
- Ability to develop unique menus
- Current knowledge of trends in the industry
In-depth knowledge of safe serving regulations.
- Ability to train, direct and supervise staff
- Must have exceptional leadership skills, including motivation and goal-setting
- Excellent communication and interpersonal skills; time management and organization
- Ability to work strategically and collaboratively across departments.
- Must be effective, versatile and action-oriented.
- Knowledge of development and management of operations to include trends, operating efficiencies, cost avoidance, revenue generating opportunities and profitability.
- Knowledge of managing and providing high standards of customer service with an emphasis on exceeding guest expectations.
- Skill in modifying and or developing appropriate methods, approaches, and procedures for the most effective management of division programs.
- Knowledge and ability to supervise, train staff, delegate work, and accomplish mission requirements through subordinate personnel.
- Knowledge of administrative procedures involving correspondence, forms, files, reports, training requests, POS/MIS, calendar management systems, etc.
- Ability to work with and lead a staff of diverse cultures.
- Ability to create and implement quality control programs that maintain high and/or improved guest satisfaction.
- Ability to write, edit, review and interpret complex instructions.
Education
- When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.
- Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.
- Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization. Credential evaluations are not free and applicants are responsible for the cost of the selected service.
- All substitutions of education for experience will be made in accordance with OPM approved qualification standards.
- To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.
- All transcripts MUST show student's name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.
- Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.
- For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html
Additional information
- Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses.
- Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).
- Selectee may be required to complete a one (1) year probationary period.
- Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education.
- The Department of the Navy (DON) is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to ffr_nafrecruitment@us.navy.mil to ensure proper consideration is given.
Benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Applicants with minimum qualifications will have:
- A minimum of seven years' experience in a Food and Beverage Service environment in a supervisory position OR
- Successful completion of a degree in Hospitality Management and at least five years of leadership experience in a F&B Service environment
- Years of experience as a supervisory Food and Beverage Manager (Hospitality Industry similar title) for a multi-operation facility
- Years of experience in Hospitality/F&B positions.
- Possession of degrees or certificates in hospitality or business
Benefits
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents are required at the time of application:
- Resume
- Proof of education/training: provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
- If claiming Military Spouse Preference/Family Member Preference or SOFA Status: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian).
- If claiming Veteran's Preference: provide a copy of your DD-214 (Member 4 copy) and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12587800
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Agency contact information
CNRJ NAF Human Resources
- Address
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Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
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Required Documents
The following documents are required at the time of application:
- Resume
- Proof of education/training: provide a copy of your awarded/conferred college transcript(s), if degree hasn't been conferred provide copy of HS Diploma, GED, or equivalent
- If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
- If claiming Military Spouse Preference/Family Member Preference or SOFA Status: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian).
- If claiming Veteran's Preference: provide a copy of your DD-214 (Member 4 copy) and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
- If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12587800
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper consideration is given.
Agency contact information
CNRJ NAF Human Resources
- Address
-
Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US
Next steps
Please ensure that your resume and supporting documents contains all the information requested in the vacancy announcement. If your resume and supporting documents do not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement cut-off date. Please note that if you provide an inaccurate email address or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Commander, Navy Installations
Commander, Navy Installations Command (CNIC) offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms. CNIC provides competitive salaries, comprehensive benefits, and extensive professional development and training. The mission of the Fleet and Family Readiness (FFR) Programs is to maximize the physical, emotional and social development of the fleet, fighter and family. FFR enables a ready Navy force through its Fleet Readiness, Family Readiness, and Housing Programs. We provide direct and support services to all non-appropriated fund (NAF) employees who work for Morale, Welfare and Recreation (MWR) throughout the FFR Program worldwide.
Agency contact information
CNRJ NAF Human Resources
- Address
-
Joint Service Activity, The New Sanno Hotel
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US