An official website of the United States government
10/24/2024 to 11/05/2024
$18 - $27 per hour
NF 3
3 vacancies in the following location:
No
No
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
3
No
No
No
NOLA 78-24
815887200
Please see the "Who May Apply" section under the Qualifications section.
Escorting new residents to their unit or room, when possible. Conducting a new
resident visit to review the assigned furnishings and equipment inventory and help orient
residents to their new accommodations, including building or campus common areas and
amenities. If unable to conduct the new resident visit at check-in, conduct the visit as soon as
possible as schedules permit.
Managing the check-out of cleaning equipment (e.g., vacuums) to residents, as
necessary, to effectively clean and maintain their rooms.
Conducting daily facility assessments of the facility exterior and grounds as well as
all common areas (i.e., lounges, laundry rooms, common kitchens, public restrooms, etc.).
Verifying that vacant or unassigned units or rooms are ready for occupancy.
Monitoring the performance of custodial contractors where applicable.
Conducting room inspection visits of all occupied or assigned permanent party
spaces, at least quarterly, following entry protocols specified in chapter 6 of the Unaccompanied Housing Operations Manual and CNIC Note 11103 (Unaccompanied Housing Inspection Program). These inspection visits serve as an opportunity to converse with residents; provide updates on the status of any outstanding trouble calls; inspect fire safety equipment (e.g., smoke detectors, carbon monoxide alarms, fire sprinklers, etc.); verify material condition of the unit or room and assigned furniture fixtures and equipment (FF&E); and ensure compliance with UH rules and regulations.
Reporting any signs of property damage or violation of UH rules and regulations,
along with visit findings, to the complex manger or UH manager, as appropriate.
Serving as an escort for anyone that is not a resident, to include: tenant commands,
Public Works (PW), Security, Fire, Environmental Protect Medical Unit (EPMU) personnel, UH Assessment Program contractors and touring visitors.
Enforcing local UH guest and visitor policies. Ensuring guests are escorted at all
times by a building resident, UH staff member or Resident Advisor (RA).
Coordinating resident trouble calls and submitting work requests as necessary.
Ensures security of all residents is maintained at all times.
Coordinating with the complex manager, facility liaison or PW staff concerning
maintenance problems regarding the interior, exterior or grounds and outstanding trouble calls in
their assigned building(s).
Performing minor preventive maintenance to furnishings and appliances to ensure
compliance with warranties and to maintain functionality. This may include: changing clock
batteries; changing light bulbs in fixtures that are accessible with no more than a six-foot ladder;
lubricating the locks and hinges on doors; tightening furnishings hardware and screws; minor
furnishings repairs, such as gluing joints and cleaning lint traps on dryer vents; etc. (Unaccompanied Housing Operations Manual chapter 9).
Operating baggage storage room in assigned UH building(s). (Unaccompanied Housing Operation Manual chapter 6 and local policy).
Coordinating dormitory maintenance requirements with the dormitory manger or
training command representatives, as necessary.
Conducting RA facility training and ensuring the completion date is entered in Enterprise Military Housing (eMH).
Conducting Furniture Fixtures and Equipment (FF&E) inventories and bar coding of furnishings, equipment and rooms as needed. Maintain control of FF&E in vacant or unassigned units or rooms in assigned UH building(s).
Supporting the annual Tenant Satisfaction Survey (TSS) with distribution of surveys and development of action plans based upon survey results.
Using Unaccompanied Housing Operations Manual (CNIC M-11103.2 Appendix F) facilitating the new resident orientation brief, if designated by the UH manager.
Ensures resident's privacy is maintained at all times.
Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times.
Other duties as assigned.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.
Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.
Specialized experience must demonstrate the following:
Preferred 12 months of work experience that demonstrates knowledge of the basic principles,
concepts, standards and regulations of customer service.
Must be skilled in the use of a personal computer and Microsoft Office applications.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Knowledgeable in minor maintenance such as changing clock batteries; changing light bulbs in fixtures that are accessible with no more than a six-foot ladder; lubricating the locks and hinges on doors; tightening furnishings hardware and screws; minor furnishings repairs, such as gluing joints and cleaning lint traps on dryer vents; etc.
FACTOR 2 SUPERVISORY CONTROLS
The incumbent reports directly to and receives technical control and guidance from the UH Manager, Complex Manger, or Supervisory Building Manager if applicable, and is charged with ensuring that established functions and policies for facilities are implemented.
You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.
ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS.
Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.
PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
RELOCATION AUTHORIZED
KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at http://www.uscis.gov/mye-verify/self-check. Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.
This position does not have a positive education requirement.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:
Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing date.
The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.
This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.
The following documents may or may not be required. Required documents will show a red asterisk during documentation upload.
-Resume
-Include name and contact information for at least three (3) professional references in your resume
-Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
-Proof of certification, if applicable to position requirements.
-If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
-If you are a current federal employee, submit your last three evaluations.
APPLICANTS CLAIMING HIRING PREFERENCE: Please ensure your status is indicated in your USAJOBS account and ALL required documents to claim preference are submitted at the time of resume submission.
WHAT ARE PREFERENCES? Preferences are advantages in the candidate selection process. Individuals can claim the following preferences:
1. Reemployment Priority List (RPL): Qualifying separated employees shall have priority placement in the NAF activity from which they were separated as a result of a Business Based Action (BBA), when the position has substantially the same duties as the position from which they were separated and it is not a higher grade or employment category, provided the position is not being filled by an internal candidate.
To claim this preference, you MUST:
-Submit a copy of your BBA Separation Notification indicating eligibility for RPL.
2. Military Spouse Preference (MSP): Qualifying spouses eligible for MSP are spouses of an active duty military member of the U.S. Armed Forces, including members of the National Guard or Reserves on active duty. The marriage must have occurred before the military member received official permanent change of station (PCS) orders to the installation listed above. MSP is applicable only when applying for NAF positions at the NF-03 and below and equivalent craft and trade (CT) positions.
To claim this preference, you MUST:
-Submit sponsor's PCS orders to installation you are applying for; AND
-If you are not indicated as a spouse on the PCS orders, you MUST submit proof of marriage prior to PCS.
3. Veteran's Preference/Gold Star Veteran's Preference: Qualifying military veterans, and spouses/parents of deceased veterans shall be given employment preference over non-preference applicants if they are equally qualified. Preference applicable for positions open to external candidates.
To claim Veteran's preference, you MUST:
-Submit a copy of your DD-214 (member 4 copy); AND
-Submit completed SF15 from the Veterans Administration (VA); AND
-Submit any other supporting documentation (disability, official statements, proof of service, etc)
To claim Gold Star Veteran's preference, you MUST:
-Submit completed SF-15 from the Veterans Administration (VA); AND
-Submit a legible copy of DD-1300; AND
-Submit any other supporting documentation (official statements, document of service, court decree, etc).
***Qualifying applicants with preferences are considered in the order listed above. Then all other qualifying applicants are considered.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USA JOBS account.
Application process is submitted through your USA JOBS account. Resumes/ Applications received other than by USA JOBS will be destroyed and will not be considered.
It is the applicant's responsibility to verify all the information in their resume and documents; HR will not modify documents submitted by an applicant. All qualifications must be met by the closing date of this announcement and clearly documented in the resume.
Qualifications must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from dates, and government agency/department.
Where a first cut-off date is indicated, a selection may be made from the resumes/applications received as of the specified first cut-off date. Completed applications (resume, supporting documentation, etc.) must be received by 11:59pm Eastern Time on the cut-off/closing date. If more than one resume is received, only the last resume received will be reviewed.
Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit. You must submit all required documentation or you will not be considered for the position. Failure to submit all the required documentation may result in not be considered for the position.
The complete application package must be submitted by 11:59 PM (EST) on 11/05/2024 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12590620
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant
To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status
All applicants will be notified regarding their status by email. Applicants will either be contacted by email for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date. Please notify us if your contact information changes after the closing date of the announcement. Also, note that communication is performed via email if you do not read your email, provide an inaccurate email address and/ or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/815887200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
About Fleet and Family Readiness
MISSION
We provide world class programs that support Fleet, Fighter and Family Readiness and improve quality of life.
OUR GUIDING PRINCIPLES
FLEET AND FAMILY READINESS
Commander, Navy Region Southeast Fleet and Family Readiness is responsible for policy development, resourcing, and oversight of quality of life programs for Navy Sailors and their families. FFR enables a ready Navy force by providing the following programs and support office functions:
The integration of programs within FFR is designed to optimize individual programs and their joint operations. The organization of these programs by functional specialty enables staff at all levels of the organization to be selected for their expertise in specific functional areas and enables programs to focus solely on the best delivery of services. Our business processes are continuously monitored for operational effectiveness to ensure our customers receive the highest quality of service.
