This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/813720300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located at the NCA Scheduling Office in Washington, District of Columbia.
The position serves as a Bilingual Program Support Assistant (OA) within the Department of Veterans Affairs (VA), National Cemetery Administration (NCA), Field Programs, National Cemetery Scheduling Office in St. Louis, MO. The incumbent serves as the primary contact for the Veteran and their representative and acts as the first contact for burial in Va National Cemeteries nationwide.
10/11/2024 to 10/25/2024
$50,204 - $65,267 per year
GS 7
1 vacancy in the following location:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Competitive
7
No
No
No
RP-25-RMA-12574596-769-DE
813720300
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Open to all US Citizens
The incumbent, as a Bilingual (English/Spanish) Program Support Assistant, is primarily responsible for answering incoming telephone calls and processing requests for burial in a National Cemetery. The incumbent will work in a contact center environment and provide program support in the accomplishment of a variety of administrative duties essential to the operation of the National Cemetery Scheduling Office. The Bilingual Program Support Assistant (OA) performs a variety of clerical and technical support to the administrative, logistical, and analytical activities related to the interment of qualified veterans, their spouses, and dependent children at the National Cemetery Administration Scheduling Office. Performs extensive public contact by telephone, and at times, in person, often requiring the ability to deal with decedents' immediate family in times of emotional crisis. The nature of a cemetery and the manner in which different people view death requires great sensitivity.
This position requires the ability to type a minimum of 40 words per minute.
This position requires the ability to read, write, and speak fluently in both Spanish and English.
Work schedule: Required to work one of the following shifts, as assigned by management. May include federal holidays and weekends. Shift will be assigned based on staffing needs.
Monday-Friday, 7:00 am to 3:30 pm
Monday -Friday, 8:30 am to 5:00 pm
Monday-Friday, 9:00 am to 5:30 pm
Monday-Friday, 10:15 am to 6:45 pm
Saturday-Wednesday, 7:00 am to 3:30 pm
Saturday-Wednesday, 10:15 am to 6:45 pm
Thursday-Monday, 8:30 am to 5:00 pm
Thursday-Monday, 10:15 am to 6:45 pm
Compressed/Flexible Schedule: Not Available
Telework: Available
Remote/Virtual: This is not a virtual or remote position.
Position Description Title/PD#:Bi-lingual Program Support Asst (OA) / PD137500
The full performance level of this position is GS- 07.
Relocation Expenses: Not Authorized
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
There is no educational substitution at this grade level.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
This job opportunity announcement may be used to fill additional vacancies.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Applicants will be ranked based on four quality groups, as follows:
To apply for this position, you must provide a complete Application Package which includes:
All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 10/25/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12574596.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
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The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/813720300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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OUR MISSION: To fulfill President Lincoln's promise "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
The National Cemetery Administration honors Veterans with final resting places in national shrines and with lasting tributes that commemorate their service to our nation. The National Cemetery Administration will serve all Veterans and their families with the utmost dignity, respect, and compassion. Every national cemetery will be a place that inspires visitors to understand and appreciate the service and sacrifice of our Nation's Veterans. For more information about the National Cemetery Administration, visit http://www.cem.va.gov/.
America's Veterans need you! To find out more, go to http://www.va.gov/jobs/.