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The U.S. Small Business Administration (SBA) is urgently hiring Customer Service Representatives to support disaster recovery for Hurricane Helene and wildfires out west. Your work will aid recovery and economic stability in affected areas. We seek dedicated individuals who can start immediately and travel to disaster zones. Successful candidates will undergo accelerated onboarding to begin ASAP.
Learn more about this agency09/30/2024 to 10/15/2024
$59,966 - $94,317 per year
The salary range above reflects the Rest of US pay scale, and may be adjusted based on the location of the employee's residence.
GS 9 - 11
MANY vacancies in the following location:
No
No
76% or greater - You will be required to travel to a disaster site during increased disaster activity for extended periods with little or no advanced notice. If so, you may encounter hazardous working and/or living conditions; i.e., no water or electricity and/or minimal lodging facilities. Travel expenses are compensated based on SBA policy and Federal regulations.
No
Temporary - NTE 7 YEARS
Full-time
Excepted
11
No
No
EXC-24-FOCE/W-12563837
812067300
As a CUSTOMER SERVICE REPRESENTATIVE at the GS-1101-9/11, some of your typical work assignments may include:
If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.
GS-09: Master's degree or equivalent, LL.B. or J.D., in a related field, from an accredited college or university or two full years (36 semester hours or equivalent) of progressively higher level graduate education leading to such a degree in a related field.
GS-11: Ph.D or equivalent doctoral degree, or LL.M., in a related field, from an accredited college or university or three full years (54 semester hours or equivalent) of progressively higher level graduate education leading to such a degree in a related field.
OR
A combination of experience and education as indicated above. Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards
For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.
If you work or are expected to work at least 90 consecutive days and 130 hours per month, you will become eligible for health insurance benefits only.
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be reviewed for qualifications. You will be contacted directly if selected.
Toapply for this position, you must provide a complete Application Package which includes:1. Your Resume showing average hours worked per week, dates of employment and duties performed.2. Completed Questionnaire
3. Other supporting documents, such as:Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section below.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 10/15/2024 to receive consideration.
SUITABILITY, CLEARANCE & REQUIREMENTS: A background investigation may be required for all new hires. Appointment will be subject to the applicant's successful completion of a background investigation and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination.
Once your online application is submitted you will receive a confirmation notification by email.
SBA uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/812067300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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SBA is ranked in the top 10 in the 2022 Best Places to Work in the Federal Government for midsize agencies.
Are you excited by the idea of helping to support $39 billion in small business financing and setting proper conditions to stimulate America's economic growth? SBA has been a leader in small business development for more than 60 years. In an increasingly globalized economy, we tackle challenges confronted by the small business community across geographic boundaries. Although times have changed since the SBA was founded in 1953, the Agency's mission - to promote the growth of small business - has not.
Today, SBA is more vital than ever. We work in collaboration with partner organizations and use cutting-edge technologies and well-tested best practices to multiply our impact on small businesses. America's 28 million small businesses are the engine of job creation and economic growth in this country, creating nearly two out of every three new jobs in the United States and employing over half the nation's workforce. SBA ensures that these businesses have the tools and resources required to start and expand their operations, and create jobs that support a growing economy and strengthen America's middle class.
