This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/808350700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
You are encouraged to read the entire announcement before you submit your application package.
OIG is responsible for preventing and detecting fraud, waste, abuse, and violations of law, and for promoting economy, efficiency, and effectiveness of USAID programs. OIG provides oversight of the U. S. African Development Foundation (USADF), the Inter-American Foundation (IAF), and Millennium Challenge Corporation (MCC).
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Overview
- Reviewing applications
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Open & closing dates
09/06/2024 to 09/16/2024
This job will close when we have received 150 applications which may be sooner than the closing date. Learn more -
Salary
$117,962 - $153,354 per year
Salary Includes DC locality
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Pay scale & grade
GS 13
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Location
1 vacancy in the following location:
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Remote job
No
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Telework eligible
Yes—as determined by the agency policy.
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Travel Required
25% or less - Domestic and Overseas Travel may be expected for this position.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time
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Service
Competitive
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Promotion potential
14
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
Yes
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Position sensitivity and risk
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Trust determination process
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Financial disclosure
<a href="https://help.usajobs.gov/working-in-government/fair-and-transparent/financial-disclosure" target="_blank">Yes</a>
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Bargaining unit status
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Announcement number
OIG-24-ST-12536750-MS
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Control number
808350700
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This job is open to
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Federal employees - Competitive service
Current or former competitive service federal employees.
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Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
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Veterans
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Individuals with disabilities
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Special authorities
Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations.
Clarification from the agency
Status Candidates (on career or career-conditional appointments), including former Federal employees with reinstatement eligibility, and those eligible for CTAP; ICTAP; VEOA; special hiring programs under a non-competitive appointment authority such as Schedule A; Executive Order 12721, employees eligible under the Land Management Workforce Flexibility Act and individuals on interchange agreement with Other Merit Systems.
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Duties
As the IT Program Manager your duties will be, but not limited to:
- Responsible for the formulation, development, acquisition, implementation, operational status, and coordination of Information Technology (IT) requirements for customers throughout the Organization.
- Responsible for managing complex projects as well as implementing and monitoring customer service standards and best practices.
- Developing and preparing preliminary reports attesting to program effectiveness and monitors project activities to make sure goals and objectives are achieved or achievable.
- Managing multiple IT projects, which require: reviewing, analyzing, implementing and recommending IT equipment/service requirements for various customers aligned with multiple contracts or projects;
- Meeting with management, user personnel and others across organizational lines as needed to discuss issues surrounding projects.
- Coordinating and leading special project teams as needed; independently planning and implementing project tasks, and providing guidance and direction to team members on special IT projects and assignments.
- Performing enterprise or program management duties as required. Responsible for customer relationship building and problem resolution management.
Help
Examples of IT-related experience demonstrating this competency include:
Examples of IT-related experience demonstrating this competency include:
Examples of IT-related experience demonstrating this competency include:
Requirements
Conditions of Employment
- United States Citizenship is required.
- Designated and/or random drug test required
- Must be able to obtain and maintain a Top Security clearance.
- Males born after 12/31/1959, must be registered with the Selective Service.
- Relocation expenses WILL NOT be paid
- Must serve 1 year trial period.
Qualifications
OPM Basic Qualifications - 2210 Series Individual Occupational Requirements (IOR):Individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Examples of IT-related experience demonstrating this competency include:
- Completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.
Examples of IT-related experience demonstrating this competency include:
- Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
Examples of IT-related experience demonstrating this competency include:
- Convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.
Examples of IT-related experience demonstrating this competency include:
- Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate
Specialized Experience:GS-13: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. One year of specialized experience refers to full-time work; we consider a part-time job on a prorated basis. Examples of qualifying specialized experience at the next lower level for this position includes: (1) experience handling complex projects as well as implementing and monitoring customer service standards and best practices, (2) developing and preparing preliminary reports attesting to program effectiveness and monitors project activities to make sure goals and objectives are achieved or achievable, (3) reviewing, analyzing, implementing, and recommending IT equipment/service requirements for various customers, (4) coordinating and leading special project teams as needed.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience relevant to the position's duties to be filled, including volunteer experience.
Career Transition Program: This program applies to Federal workers whose positions have been deemed 'surplus' or no longer needed, or an employee has been involuntarily separated rom a Federal service position within the competitive service. For information on how to apply and what documents to submit as an ICTAP or CTAP eligible, go to: http;//www.opm.gov/rif/employee_guides/career_transition.asp.
CTAP/ICTAP candidates will be referred to the selecting official if they are found well qualified. Well-qualified means an eligible employee who possesses the knowledge, skills, and abilities that clearly exceed the position's minimum requirements. A well-qualified employee must meet the qualification and eligibility requirements of the position, including any medical qualifications, suitability, and minimum education and experience requirements, meet all selective factors (where applicable); meet quality ranking factors and are assigned a score of 85 or higher; be physically qualified with reasonable accommodation to perform the essential duties of the position; meet any special qualifying U.S. OPM-approved conditions; AND be able to satisfactorily perform the duties of the position upon entry without additional training.
A well-qualified candidate will not necessarily meet the definition of highly or best qualified when evaluated against other candidates who apply for a particular position. Selecting officials will document the job-related reason(s) for qualification determinations in the absence of selective and quality ranking factors.
Education
This position does not have a positive education requirement, therefore, transcripts are not required.
Additional information
USAID is an independent Federal Government agency that receives overall foreign policy guidance from the Secretary of State. With headquarters in the District of Columbia, we operate in more than 100 countries worldwide, playing an active and critical role in the promotion of U.S. foreign policy interests. When crisis strikes, when rights are repressed, when hunger, disease, and poverty rob people of opportunity, USAID acts on behalf of the American people to help expand the reach of prosperity and dignity to the world's most vulnerable people. USAID employees and contractors must commit to maintaining a workplace free of sexual misconduct, including harassment, exploitation, and abuse, and adhere to USAID's Counter-Trafficking in Persons Code of Conduct. For information on the effort to counter all forms of human trafficking, including the procurement of commercial sex acts and the use of forced labor, visit http://www.state.gov/g/tip. For more information about USAID, visit http://www.usaid.gov.
This announcement may be used to fill additional vacancies.
These are Testing Designated Positions (TDP's) under the Agency's approved Drug-Free Work Place Program. All applicants selected for this position will be subject to random drug testing once they begin working for the Agency.
Direct Deposit/Electronic Funds Transfer is required.
Moving and relocation expenses are not authorized.
Mythbuster on Federal Hiring Policies: https://hru.gov/Studio_Recruitment/tools/Mythbuster_on_Federal_Hiring_Policies.pdf.
EEO Policy: EEO Policy Statement.
Reasonable Accommodation Policy: Reasonable Accommodation Policy Statement.
Veterans' Information: Veterans Information.
Telework: https://www.telework.gov/.
Selective Service Registration: http://www.sss.gov/.
This is a term appointment, made for an initial period of 13 months. The appointment may be extended up to a total of 4 years, in increments of 1 year or less. Permanent competitive career or career-conditional employment cannot be acquired through a term appointment. Term employees are eligible to participate in most of the benefit programs available to permanent federal employees, e.g., the FEHB, FEGLI, Federal Employees Retirement System (FERS) and the Thrift Savings Plan (TSP).
It is the Government's policy not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. USAID will use information about an individual's employment experience only to determine their qualifications and assess their relative level of knowledge, skills, and abilities. Although an individual's conduct may be relevant in any employment decision, including behavior during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not be the basis of an unfavorable suitability or fitness determination.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your application package to ensure you meet the job and eligibility requirements, including the education and/or experience required for this position. If you meet the minimum qualifications stated in the vacancy announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/ No, Multiple Choice questions) and place you in one of three pre-defined categories. These categories are "Gold," "Silver," and "Bronze." However, your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "Gold" category will be identified for referral to the hiring manager and may be invited for an interview. How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (Gold) depending on the position and grade level of the job. (You must provide proof of disability rating with a letter from the Veteran's Administration showing disability percentage rating).
The scored occupational questionnaire will evaluate you on the following competencies:
- Customer Service
- Oral Communication
- Planning and Organizing
- Project Management
- Written Communication
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Resume showing relevant experience; cover letter optional. Your resume should list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. Your resume may be used to validate your responses to the scored occupational questionnaire.
- CTAP; ICTAP Eligibles: Must submit a copy of the appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a direct reassign or transfer of function to another commuting area.
- If this position requires proof of higher education, or you are qualifying based on education, you must include a copy of your transcript (unofficial or official) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information. Please be advised that an official transcript will be required if you are selected for the position.
- Current Federal Employees: A most recent copy of your SF-50 (Notification of Personnel Action); your document must reflect grade, step, tenure code "1" (Career) or "2" (Career-Conditional), and type of position occupied.
- Veterans' documentation, if requesting consideration under any Veterans' hiring eligibilities (veterans' preference and Veterans Employment Opportunities Act).
- If seeking eligibility based on any other special hiring authority (e.g., disabled veteran, Schedule A, special hiring programs).
- Peace Corps letter, if applicable.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
The following instructions outline our application process. You must complete this online application process and submit any applicable required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses an extreme hardship, you must contact the human resources office no later than two business days before the closing date of this vacancy announcement. Our Office will provide an alternative application method upon approval of the hardship notification. After the advertisement has closed, we will not grant requests to apply via alternative plans.
Please note, we must receive all required documents by the closing date via online or alternative methods. We will determine your eligibility and qualifications based solely on the material received by the closing date.
Step 1 - Review the Job Announcement (https://apply.usastaffing.gov/ViewQuestionnaire/12536750)
Before you apply, we suggest you review the entire job announcement. Pay close attention to the Major Duties section and the How You Will Be Evaluated section, where you will see the areas upon which an HR Specialist or Subject Matter Expert will evaluate your application and a link for previewing online questions.
Step 2 - Create or Upload a resume with USAJOBS (www.usajobs.gov)
Create or upload a resume in USAJOBS. You may wish to customize your resume to ensure it supports your responses to the online questions and addresses the Knowledge, Skills, and Abilities listed in the How You Will Be Evaluated section of the job announcement. For resume tips, click here.-Although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes.
Step 3 - Apply Online
Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the OPM's USA Staffing website to complete the application process.
Step 4 - Answer the Online Questions and Submit Your Online Application
If this is your first time on OPM's USA Staffing website, the system will prompt you to register by answering questions about your eligibility for Federal employment. Select "Take me to the assessment" and click on the "Next" button to answer the job-specific questions. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. You must answer all the questions and click the "Finish" button.
Step 5 - Review and Confirm Your Submission
You will now have the option to upload a document or print fax cover sheets for documents (see Step 6 for details). Once you click "Done," you will see a summary of your application for your review, and you may also print a copy for your records. When you click "Finish" at the bottom of the page, our system will then direct you back to USAJOBS, where you can confirm that you correctly submitted your application, and you can track your application status.
Step 6 - Submit Documents
You can submit any applicable required or optional documents (see below) by document upload, fax, or e-mail. Whichever method you choose, please include the job announcement number with your records. To protect your privacy, we encourage you to remove your SSN from any documents that you submit.
Document Upload: You may upload documents in one of two ways:
- Once you finish answering the questions in the job announcement, the system will prompt you to upload your document(s) to your application. You will be given a choice to either upload the document as part of the application process or select a copy that you've already loaded on USAJOBS. Or
- You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select upload to add a document to your application. Be sure to review your complete application for confirmation that you uploaded the document.
Agency contact information
OIG HR Operations Washington
- Recruitmentoig@usaid.gov
- Address
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OIG - Office of Management
1300 Pennsylvania Ave NW
Washington, DC 20523
US
Next steps
You must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below to apply for this position.
You must submit a complete application package by 11:59 PM (EST) on the announcement's closing date to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you must create one before beginning the application.
Follow the prompts to select your resume and other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
Our automated system will take you to the online application you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and apply.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
- Resume showing relevant experience; cover letter optional. Your resume should list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. Your resume may be used to validate your responses to the scored occupational questionnaire.
- CTAP; ICTAP Eligibles: Must submit a copy of the appropriate documentation such as a reduction-in-force (RIF) separation notice, an SF-50 reflecting your RIF separation, or a notice of proposed removal for declining a direct reassign or transfer of function to another commuting area.
- If this position requires proof of higher education, or you are qualifying based on education, you must include a copy of your transcript (unofficial or official) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information. Please be advised that an official transcript will be required if you are selected for the position.
- Current Federal Employees: A most recent copy of your SF-50 (Notification of Personnel Action); your document must reflect grade, step, tenure code "1" (Career) or "2" (Career-Conditional), and type of position occupied.
- Veterans' documentation, if requesting consideration under any Veterans' hiring eligibilities (veterans' preference and Veterans Employment Opportunities Act).
- If seeking eligibility based on any other special hiring authority (e.g., disabled veteran, Schedule A, special hiring programs).
- Peace Corps letter, if applicable.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Help
Learn more about this agency
How to Apply
The following instructions outline our application process. You must complete this online application process and submit any applicable required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses an extreme hardship, you must contact the human resources office no later than two business days before the closing date of this vacancy announcement. Our Office will provide an alternative application method upon approval of the hardship notification. After the advertisement has closed, we will not grant requests to apply via alternative plans.
Please note, we must receive all required documents by the closing date via online or alternative methods. We will determine your eligibility and qualifications based solely on the material received by the closing date.
Step 1 - Review the Job Announcement (https://apply.usastaffing.gov/ViewQuestionnaire/12536750)
Before you apply, we suggest you review the entire job announcement. Pay close attention to the Major Duties section and the How You Will Be Evaluated section, where you will see the areas upon which an HR Specialist or Subject Matter Expert will evaluate your application and a link for previewing online questions.
Step 2 - Create or Upload a resume with USAJOBS (www.usajobs.gov)
Create or upload a resume in USAJOBS. You may wish to customize your resume to ensure it supports your responses to the online questions and addresses the Knowledge, Skills, and Abilities listed in the How You Will Be Evaluated section of the job announcement. For resume tips, click here.-Although you must enter your Social Security Number (SSN) for USAJOBS, we will only see the last four digits for identification purposes.
Step 3 - Apply Online
Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the OPM's USA Staffing website to complete the application process.
Step 4 - Answer the Online Questions and Submit Your Online Application
If this is your first time on OPM's USA Staffing website, the system will prompt you to register by answering questions about your eligibility for Federal employment. Select "Take me to the assessment" and click on the "Next" button to answer the job-specific questions. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. You must answer all the questions and click the "Finish" button.
Step 5 - Review and Confirm Your Submission
You will now have the option to upload a document or print fax cover sheets for documents (see Step 6 for details). Once you click "Done," you will see a summary of your application for your review, and you may also print a copy for your records. When you click "Finish" at the bottom of the page, our system will then direct you back to USAJOBS, where you can confirm that you correctly submitted your application, and you can track your application status.
Step 6 - Submit Documents
You can submit any applicable required or optional documents (see below) by document upload, fax, or e-mail. Whichever method you choose, please include the job announcement number with your records. To protect your privacy, we encourage you to remove your SSN from any documents that you submit.
Document Upload: You may upload documents in one of two ways:
- Once you finish answering the questions in the job announcement, the system will prompt you to upload your document(s) to your application. You will be given a choice to either upload the document as part of the application process or select a copy that you've already loaded on USAJOBS. Or
- You can upload a document to an existing application by logging into your USAJOBS account profile. Click on "My Applications" and search for the vacancy. Once you've located the vacancy, click on the vacancy and select "Apply Online." Move through your existing application to the Documents page and select upload to add a document to your application. Be sure to review your complete application for confirmation that you uploaded the document.
Agency contact information
OIG HR Operations Washington
- Recruitmentoig@usaid.gov
- Address
-
OIG - Office of Management
1300 Pennsylvania Ave NW
Washington, DC 20523
US
Next steps
You must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below to apply for this position.
You must submit a complete application package by 11:59 PM (EST) on the announcement's closing date to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you must create one before beginning the application.
Follow the prompts to select your resume and other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
Our automated system will take you to the online application you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and apply.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
U.S. Agency for International Development
Our Mission: On behalf of the American people, we promote and demonstrate democratic values abroad, and advance a free, peaceful, and prosperous world. In support of America's foreign policy, the U.S. Agency for International Development leads the U.S. Government's international development and disaster assistance through partnerships and investments that save lives, reduce poverty, strengthen democratic governance, and help people emerge from humanitarian crises and progress beyond assistance.
This job will close when we have received 100 applications which may be sooner than the closing date
Agency contact information
OIG HR Operations Washington
- Recruitmentoig@usaid.gov
- Address
-
OIG - Office of Management
1300 Pennsylvania Ave NW
Washington, DC 20523
US