This job announcement has closed

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Preclearance located in Calgary, Canada.

Learn more about this agency

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Reviewing applications

Open & closing dates

08/12/2024 to 08/16/2024
Salary

$74,441 - $96,770 per year
Salary above excludes COLA. Please see the link below for specific COLA rates.
Pay scale & grade

GS 12
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Location

1 vacancy in the following location:
- Calgary, Canada
Remote job

No
Telework eligible

No
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

Yes—Relocation expenses will be paid in accordance with the Federal Travel Regulation limits and agency policy.
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

12
Job family (Series)
- 0301 Miscellaneous Administration And Program
Supervisory status

No
Security clearance

Not Required
Drug test

No
Financial disclosure

No
Bargaining unit status

Yes
Announcement number

OFO-IMP-PC-12502371-BLS
Control number

803437500

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Internal to an agency

Current federal employees of this agency.

Clarification from the agency

Current U.S. Customs and Border Protection employees who are currently working in a permanent competitive service position.

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Salary above excludes COLA. Please see here for specific COLA Rates.

In this Mission Support Specialist position, you will become a key member of a team of homeland security professionals responsible for planning and carrying out a wide variety of mission support, administrative research, logistics, customer service and other program planning activities related to the missions and functions of CBP.

This position starts at a salary of $74,441.00(GS-12, Step 1) to $96,770.00(GS-12, Step 10) with promotion potential to $96,770.00 ( Step 10).

Typical work assignments include:

Providing senior level advice in an administrative specialty area. Participates in and makes contributions to management decisions in assigned program areas.
Applying a wide range of administration program concepts, laws, policies, practices, and analytical/diagnostic methods and techniques to address substantive technical issues or problems characterized by complex, controversial, and/or sensitive matters that contain several interrelated issues.
Providing comprehensive advisory and technical services on substantive organization functions and work practices. Developing new or modified administrative program work methods, approaches, or procedures for delivering effective services to customers.
Developing and delivering briefings, project papers/staff reports, and correspondence to managers to foster understanding and acceptance of findings and recommendations.

For information regarding Preclearance Operations and location specific details, please see the Preclearance SharePoint page: https://cbpgov.sharepoint.com/sites/OFO/FO/pre/SitePages/Home.aspx

The following link provides an overview of Preclearance overseas locations, the benefits of working in Preclearance and the pre-deployment process.

https://cbpgov.sharepoint.com/sites/OFO/FO/pre/HR/PreDeprt/Pages/default.aspx

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Conditions of Employment

You must be a U.S. Citizen to apply for this position
Males born after 12/31/1959 must be registered with Selective Service
You may be required to pass a background investigation and/or polygraph
Upon appointment, you may be required to undergo random drug testing
You and your dependents must pass a State Department medical examination
You and your dependents must obtain a valid passport
You must possess the ability to operate a Government Owned Vehicle. A valid, non-restricted driver's license is required.
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
You must be able to obtain and maintain a CBP Travel Card
You must attend a one to two week FACT course in VA or WV prior to deployment
Bargaining Unit: This is a bargaining unit designated position, covered under the National Treasury Employees Unions- NTEU. NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU.

Qualifications

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Developing new or modifying administrative program work methods, approaches, or procedures for delivering effective service to customers.
Participating in studies and projects designed to develop broader expertise in the assigned specialty areas.
Applying knowledge of basic concepts, principles, regulations, and policies related to one or more mission support functions sufficient to contribute to planning, organizing, and evaluating mission support services.
Identifying problems, studying, analyzing and making recommendations concerning the efficiency and productivity of administrative operations in different components of an organization.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/16/2024.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process.

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

Working for the U.S. Government as a federal civilian or as a member of the military
A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
Participation in a study abroad program sponsored by a U.S. affiliated college or university
Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period: Current and former federal employees may be required to serve or complete a probationary period.

Tour of Duty: The employee will serve a two (2) year initial tour, with an opportunity for the Employee to apply for two (2), two (2) year extensions. As an exception to this general rule, tour duration is subject to the host country and the Department of State. At the end of the reassignment, you will be returned to a position at the same level as this Preclearance position. At the discretion of management, the assignment may be extended for additional periods, up to a maximum of six years. You may be returned at any time to your former position or to a different position of equivalent grade as this Preclearance position. Employees who have not served 4 years at a domestic duty station, subsequent to their initial overseas tour of duty, should not be considered for a second tour of duty in any foreign assignment.

NOTICE: THE FOUR YEAR RETURN SERVICE PERIOD REQUIREMENT IS WAIVED FOR THIS ANNOUNCEMENT ONLY. Applicants who have NOT completed the required 4 year return service period after an overseas tour will be considered.

Return Rights: No more than one hundred and fifty (150) calendar days before the end of tour, but not less than ninety (90) calendar days prior to the end of the initial tour, as well as the conclusion of any extensions, employees are expected to formally request, through a fully completed Notice of Intent (NOI), express intent to return to the United States. Please refer to Article 40 Section 6 of the National Collective Bargaining Agreement for additional information with regards to Extension Request and Return Procedures.

Living Quarters Allowances (not payable if claiming temporary lodging allowance): Employees receiving payment of an annual tax-free quarters' allowance for housing while in a preclearance station. This allowance is intended to cover the cost of suitable, adequate living quarters for the employee and his/her family plus the cost of heat, light, fuel, gas, electricity, and water. However at some duty stations government subsidized housing is provided.

Temporary Lodging Allowance (not payable if claiming living quarters allowance): A temporary lodging allowance is a tax-free quarters allowance, which is granted to you for the reasonable cost of temporary quarters, which are incurred by you and your family for a period not to exceed (1) 60 days after first arrival at a new post in a foreign area, or a period ending with the occupation of permanent quarters, if earlier; and (2) 30 days immediately preceding final departure from the post subsequent to the necessary vacating of residence quarters.

Annual Leave: Employees assigned to preclearance ports may carry over 360 hours of annual leave to the next leave year (as opposed to 240 hours).

Home Leave: In addition to annual leave, you will earn five, ten, or fifteen days home leave on each two year assignment depending on your foreign post assignment and the post differential rate. This leave is granted to you when you have your Preclearance assignment extended for another tour and is to be used between tours. The Government pays your per diem and transportation expenses from your post of duty in a Preclearance station to your former official residence in the United States. In addition, it also pays for the transportation expenses of your dependents that accompany you on home leave to your residence in the United States.

Education Allowance: Payment for most actual costs of education for each dependent are determined by the Department of State and are subject to change.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

You must be admissible to the country you are selected for before a final offer is issued. Employees must review the admissibility requirements of the country. You must certify that if accompanied, your family members, are admissible to enter and temporarily reside in the country. A link to the admissibility requirements of each country is located at: https://cbpgov.sharepoint.com/sites/OFO/FO/pre/HR/PreDeprt/Pages/default.aspxYou should review the below concerning inadmissibility:

If you are not admissible to a specific country, your applications for that location will not be considered further.
If your fail to certify that you have reviewed the admissibility requirements of the country you are applying for, your application will not be considered further. If you certify that you are admissible, and the Agency later learns that the you were inadmissible, your application will not be considered further, and the Agency may pursue other appropriate action, as necessary.
If you are selected and report to the country, and the Agency later learns that you were inadmissible, the Agency may curtail the assignment, and require you to return to your permanent position in the United States. The Agency may pursue other appropriate action, as necessary.

Any additional questions for applicants on Preclearance can be sent to: preclearancemissionsupport@cbp.dhs.gov

Additional information

Bargaining Unit: This position is not covered under the bargaining unit.

National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU.

DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify, including your rights and responsibilitiesPlease view the video "Protecting America 24/7" to learn more about CBP's Office of Field Operations.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

This position meets the criteria defined in the Fair Labor Standards Act (FLSA) as an exempt position. Therefore, while serving in this foreign duty location, the FLSA code will be categorized as "Exempt". Exempt employees receive an overtime rate defined under Title 5 rather than that defined under FLSA. For more information on Title 5 pay, please see the following link: http://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/overtime-pay-title-5/

Please view the video "Protecting America 24/7" to learn more about CBP's Office of Field Operations.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

You will only be considered for the Eligibilities for which you claim in the job questionnaire AND must provide the supporting documentation. You will not be considered for Eligibilities for which you did not claim, regardless of the documentation submitted with the application. https://apply.usastaffing.gov/ViewQuestionnaire/12502371

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

The USA Hire Assessment will be used to assess the following general competencies:

Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading
Reasoning
Self Management
Stress Tolerance
Teamwork

If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager. Preview https://apply.usastaffing.gov/ViewQuestionnaire/12502371

In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
- Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. Your resume must be in English and must include your job titles and a detailed description of your duties and the dates you performed them (MM/DD/YY), as well as your hours per week for each position listed. Your resume should also contain your full name, address, phone number, email address, and salary. For additional requirements, see the link. *Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.
- Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12502371
- Your responses to the USA Hire Competency Based Assessment
- Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, you should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND a SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are not required to submit SF-50s, but are highly encouraged to do so, especially if you are using federal experience outside of CBP as your highest full performance level or for meeting this position's time-in-grade requirement. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
- Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s.
- If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
- You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. All application materials, including transcripts, must be in English.

The complete application package must be submitted by 11:59 PM (ET) on 08/16/2024to receive consideration. The application process is as follows:
1. Click the Apply Online button.
2. Answer the questions presented in the application and attach all necessary supporting documentation.
3. Click the Submit Application button prior to 11:59 PM (ET) on the announcement 08/16/2024.
4. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
5. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
6. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Action of 1973 as amended.
7. Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use your unique assessment link.
8. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future application you submit require completion of the same assessments, your responses will be automatically reused.
For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: USA Hire Assessments.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on How to See your Application and Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Applications will not be accepted by mail or email. You may apply more than once, but the most recent application is the only one that will be used.
If you need to submit a document you do not have in electronic form, contact CBP Hiring Centerat CBPhiring-applicantinquiry@cbp.dhs.govfor assistance.

It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. If a document is not legible, you will not be able to view it in your application and you must again upload it by the closing date.

Please upload your resume under "Resume" and any other applicable supporting documents mentioned above under the appropriate Document Type. If your Document Type is not listed, upload as "Other."

Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. Visit, go to the DHS Careers website and select "Benefits". Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

View common definitions of terms in this announcement.
Agency contact information

CBP Hiring Center

Phone

952-857-2932

Email

CBPhiring-applicantinquiry@cbp.dhs.gov

Address

Office of Field Operations
Please read entire announcement
Please apply online
Washington, DC 20229
US

Learn more about this agency

Next steps

GS Salary: Visit this link to view the general (or base) pay table.

The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.

Once the job opportunity announcement has closed, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. You will be notified by email after each of these steps has been completed. Stay informed of changes to your application status by signing up for automatic email alerts with your USAJOBS account. If you are referred, you will receive a final notification of the disposition of the announcement. We expect to make a tentative job offer within 60 days after the close of the announcement. If you are selected, we may conduct a suitability/security background investigation.

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. Your resume must be in English and must include your job titles and a detailed description of your duties and the dates you performed them (MM/DD/YY), as well as your hours per week for each position listed. Your resume should also contain your full name, address, phone number, email address, and salary. For additional requirements, see the link. *Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords.
Your responses to the job questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12502371
Your responses to the USA Hire Competency Based Assessment
Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, you should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND a SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are not required to submit SF-50s, but are highly encouraged to do so, especially if you are using federal experience outside of CBP as your highest full performance level or for meeting this position's time-in-grade requirement. Examples of appropriate SF-50s include promotions, within-grade increases and accessions.
Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s.
If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
You may be asked to provide a copy of your recent performance appraisal and/or incentive awards.

Help

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. All application materials, including transcripts, must be in English.

The complete application package must be submitted by 11:59 PM (ET) on 08/16/2024to receive consideration. The application process is as follows:

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement 08/16/2024.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Action of 1973 as amended.
Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future application you submit require completion of the same assessments, your responses will be automatically reused.

For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: USA Hire Assessments.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Click on How to See your Application and Job Status. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Applications will not be accepted by mail or email. You may apply more than once, but the most recent application is the only one that will be used.
If you need to submit a document you do not have in electronic form, contact CBP Hiring Centerat CBPhiring-applicantinquiry@cbp.dhs.govfor assistance.

It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. If a document is not legible, you will not be able to view it in your application and you must again upload it by the closing date.

Please upload your resume under "Resume" and any other applicable supporting documents mentioned above under the appropriate Document Type. If your Document Type is not listed, upload as "Other."

Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3).

DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. Visit, go to the DHS Careers website and select "Benefits". Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

View common definitions of terms in this announcement.

Agency contact information

CBP Hiring Center

Phone: 952-857-2932
Email: CBPhiring-applicantinquiry@cbp.dhs.gov
Address: Office of Field Operations
Please read entire announcement
Please apply online
Washington, DC 20229
US

Learn more about this agency

Next steps

GS Salary: Visit this link to view the general (or base) pay table.

The open period for this job opportunity announcement may be extended to allow for a sufficient applicant pool.

Once the job opportunity announcement has closed, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. You will be notified by email after each of these steps has been completed. Stay informed of changes to your application status by signing up for automatic email alerts with your USAJOBS account. If you are referred, you will receive a final notification of the disposition of the announcement. We expect to make a tentative job offer within 60 days after the close of the announcement. If you are selected, we may conduct a suitability/security background investigation.

Additional selections may be made beyond the total number of vacancies specified using this vacancy announcement. Further selections may also be made for additional organizational divisions and/or units within the duty location(s) listed above.

If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Reviewing applications

Open & closing dates

08/12/2024 to 08/16/2024
Salary

$74,441 - $96,770 per year
Salary above excludes COLA. Please see the link below for specific COLA rates.
Pay scale & grade

GS 12
Location

1 vacancy in the following location:
- Calgary, Canada
Remote job

No
Telework eligible

No
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

Yes—Relocation expenses will be paid in accordance with the Federal Travel Regulation limits and agency policy.
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

12
Job family (Series)
- 0301 Miscellaneous Administration And Program
Supervisory status

No
Security clearance

Not Required
Drug test

No
Financial disclosure

No
Bargaining unit status

Yes
Announcement number

OFO-IMP-PC-12502371-BLS
Control number

803437500

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/803437500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Mission Support Specialist

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Financial disclosure

Bargaining unit status

Announcement number

Control number

This job is open to

Clarification from the agency

Duties

The following link provides an overview of Preclearance overseas locations, the benefits of working in Preclearance and the pre-deployment process.

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Agency contact information

Next steps

Required Documents

How to Apply

Agency contact information

Next steps

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