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The primary purpose of the position is to support the research needs of the National Gallery and Center staff, visiting scholars, and the local, national, and international art community, and serves as the library’s chief technical representative to other National Gallery IT initiatives and consortia library projects. The incumbent serves on the staff of the Exhibitions, Programs, and Audience Engagement officer, under the supervision of the chief librarian.
Learn more about this agency07/26/2024 to 08/16/2024
$117,962 - $153,354 per year
GS 13
1 vacancy in the following location:
No
Yes—Yes, per agency policy
Not required
No
Permanent
Full-time
Competitive
13
No
No
NGA-24-153-DE
800302100
As the Information Technology Specialist you will:
Administer, evaluate, and maintain integrity and functionality of all modules (acquisition, cataloging, circulation, interlibrary loan, discovery, user management, and reporting analysis and visualization) of a cloud-based library service platform (such as Ex Libris Alma/PrimoVE).
Maintain service operation, apply new releases, fixes, and enhancements, and provides information updates to library departments as appropriate.
Serve as technical liaison to service and system vendors and the National Gallery’s Digital Services (TDS) department. Coordinate the library service platform integrations with National Gallery institutional IT infrastructure and external environment (the enterprise digital asset management system, or EDAMS), ADFS/SAML, staff directory, email, AWS cloud services, network, firewall, and security); perform in-depth configuration and troubleshooting and to ensure library service platform’s functionality, security, compatibility, upgrades, and enhancements.
Lead library’s technology projects and coordinate these with other internal projects and institution-wide IT projects. Conduct user needs research and develops criteria for expansion of existing services to meet new demands. Provide and develop configuration, workflows, improvements, and new features to meet library staff work requirements and to improve patron experience.
Serve as the library’s chief technical representative to inter-departmental committees formed to develop, implement, and evaluate National Gallery IT initiatives relating to new systems and services, including (but not limited to) the institutional website, data analysis and visualization, AI initiatives, and telework capability; in collaboration with the library’s digital projects librarian, participate in the National Gallery’s enterprise digital projects and initiatives.
Develop and prepare technological documentation and training materials for staff and library users as needed. Notify library staff of training opportunities offered by the library service platform provider.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.
Candidates must meet the Qualification Standards Handbook requirements for the GS-2210-13. A Specialized experience is at least one year of experience at the GS 12 in federal service or equivalent with experience maintaining access to an automated library service, including all functions of the integrated library system, subscription databases and other internal and external electronic resources, assessing user needs, and documenting system changes.
Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your resume how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application!
Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates.
1. Mastery demonstrated knowledge of information system development and experience with the operation and maintenance of IT technology ecosystem in general and particularly of library service platform, familiarity and experience with Ex Libris’ Almo/Primo library services platform and its integrations with other systems; familiarity with scripting and working with APIs; experience with systems testing and evaluation principles, methods, and tools; experience with reporting and analytical methods and practices.
2. Demonstrated ability to conduct analyses, identify and define business or technical requirements, recommend resolution, and apply to formulating the design, development, implementation, management, and support of information systems and support the research needs of the National Gallery, library staff, and other library clientele.
3. Knowledge and skill to apply standard web interface display and application technologies, including user experiences, information architecture, web standards, and web analytics.
4. Excellent oral and written communication skills sufficient to provide clarification and guidance on complex IT issues to audiences within and outside of the library division, the National Gallery, system vendors, and information technology specialists in peer institutions.
5. Demonstrated ability to work effectively with a wide variety of professional and technical staff in the library, museum, and information technology field, including ability to keep abreast with new and emerging information technologies and/or industry trends.
Note: Applicants who are referred to the hiring office for selection consideration may be required to submit writing and/or work samples as part of the interview/selection process. If the hiring office decides to request a writing and/or work sample as part of its selection process, the vacancy contact will reach out to you by email to: (1) inform you of this requirement; and (2) provide further instructions.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures.
CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.
All academic degrees and coursework must be from accredited or pre-accredited institutions.
| Level | Education |
|---|---|
| GS-5 (or equivalent) | Bachelor's degree in any field |
| GS-7 (or equivalent) | 1 full year of graduate level education or superior academic achievement Education must demonstrate the competencies/knowledge, skills, and abilities necessary to do the work. |
OR
Experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, certification), as appropriate.
For all positions, individuals must demonstrate they have experience in each of the four competencies listed below; the experience does not have to be IT-related. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
and
Positions at GS-7 (or equivalent) require one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.
• The National Gallery of Art fosters a diverse and inclusive workplace and is an Equal Opportunity Employer.
• More than one selection may be made from this vacancy announcement.
• Some positions may require completion of a probationary period of up to 1 (one) year.
• AN EXTERNAL SELECTED CANDIDATE MUST BE FINGERPRINTED AND RECEIVE A BACKGROUND INVESTIGATION, RESULTING IN A SATISFACTORY SUITABILITY DETERMINATION BEFORE BEING HIRED FOR THIS POSITION.
• All males born after December 31st 1959 must abide by laws regarding Selective Service registration. To learn more about this law, visit the Selective Service web page, Who Must Register. If you are not registered and don't have an approved exemption, you will not be eligible for employment with the Federal government.
EEO Policy: https://help.usajobs.gov/index.php/EEO_Policy_Statement
Reasonable Accommodation Policy: https://help.usajobs.gov/index.php/Reasonable_Accommodation_Policy_Statement
Veterans Information: https://help.usajobs.gov/index.php/Veterans_Information
Selective Service Registration: http://www.sss.gov/
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated and rated under the Category Rating and Selection procedures. The quality categories are defined as "Best Qualified", "Well Qualified", and "Qualified".
Based on your responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:
Best Qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position.
Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some, but not all of the major aspects of the position.
Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position.
If you are eligible for career transition assistance plans such as ICTAP or CTAP, you must meet the definition of "well qualified" which is defined as having a score of 85 or better.
Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher.
If your resume is incomplete or does not support the responses you provided in your online questionnaire, or if you fail to submit all required documentation before the vacancy closes, you may be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly.
Please carefully review the following list to determine what documentation you need to submit.
Some documents may not apply to all applicants. If you are unsure, click the link for each document type to read more.
ALL APPLICANTS: You must submit a resume supporting your specialized experience and responses to the online questionnaire.
If specific educational requirements are indicated for this vacancy: Documentation verifying your educational claims which can include unofficial transcripts or any report listing institution, course title, credits earned and final grade. Please see the Education section for more information.
Current and former Federal employees: Most recent SF-50 (Standard Form 50 - Notice of Personnel Action).
To properly verify status eligibility, your SF-50 must show the following. If you do not submit an appropriate SF-50, we cannot verify your status eligibility!
Displaced Federal employees: To be considered CTAP/ICTAP eligible, you must submit documentation verifying your involuntary separation and CTAP/ICTAP status. Please see the OPM Guide to Career Transition for more information.
Veterans: Veteran eligibility documentation (DD-214, VA Letter, Standard Form (SF) 15 as applicable). Please note: If you are a veteran who has not yet been discharged, you may provide a statement of intent to discharge from your agency which will allow you to apply under the (Veterans Opportunity to Work) VOW to Hire Heroes Act of 2011.
Persons with Disabilities: Individuals with intellectual disabilities, severe physical disabilities, or psychiatric disabilities may apply for appointment through the Schedule A hiring authority. Certified verification of a disability from a licensed medical professional; a licensed vocational rehabilitation specialist; or any Federal, state, or District of Columbia agency or U.S. territory that issues or provides disability benefits is required.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Click on the "Apply Online" button on the upper right side of the page.
The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Daylight Saving Time.
NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Daylight Saving Time on the closing date of this announcement.
The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS.
After each step in the recruitment process, your status will be updated in our application tracking system. Once this happens, if you have elected to receive e-mail updates, you will be notified through your USAJOBS registered e-mail address. If you have not elected e-mail updates, you can review your current application status in USAJOBS at any time. Please check that your USAJOBS profile contact information is current and correct each time you apply to a job--this will ensure we are able to contact you as quickly as possible.
In addition to changing your status online, we will send you e-mail notifications at each major step in the process, to include: application received, eligible or not eligible, referred or not referred, selected or not selected.
We expect to make a selection within 30 to 90 days of the closing date of this announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/800302100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The National Gallery of Art serves the nation by welcoming all people to explore and experience art, creativity, and our shared humanity. Founded as a gift to the nation, we serve as a center of visual art, education, and culture. Our collection of more than 150,000 paintings, sculpture, decorative arts, photographs, prints, and drawings spans the history of European and American art and showcases some of the triumphs of human creativity. Across 363 days a year, the National Gallery offers a full spectrum of special exhibitions and public programs, all free of charge.
