This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/795991000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
06/17/2024 to 07/01/2024
$17 - $20 per hour
NF 03
1 vacancy in the following location:
No
25% or less - Varies
No
Permanent
Full-time
Competitive
NA
No
No
68827
795991000
NONAPPROPRIATED FUND POSITION DESCRIPTION
JOB TITLE: Human Resources Technician
BUSINESS TITLE: Employee/Consumer Relations Specialist
FLSA: Non Exempt
JOB SERIES: 0203 JOB GRADE: NF-03
INTRODUCTION:
This position is located within the Human Resources Branch of Marine Corps Community Services (MCCS), Okinawa, Japan. The primary purpose of the position is to provide support to the Employee/Consumer Relations Program. The position reports directly to the Employee/Consumer Relations Supervisor.
DUTIES AND RESPONSIBILITIES:
Follows established procedures to ensure fair and consistent application of U.S. Government, Marine Corps, and MCCS policies throughout the organization. At the discretion of the Employee/Consumer Relations Supervisor, interfaces with external entities to coordinate and receive information and documentation related to Employee Relations inquiries and investigations. Assists with Employee Relations consultations, inquiries, investigations, and case management duties as assigned. Assists the Employee/Consumer Relations Supervisor with the administration of the Performance Management program.
Manages Consumer Relations and customer contact email inboxes. Manages DoD Interactive Customer Evaluation (ICE) program for MCCS. Assesses incoming comments for program and facility dissemination, indicating if a response is required; screens and proofreads all comment responses before they are released back to the submitting customer. Prepares monthly and annual reports providing data compiled from ICE.
Performs research and produces summary reports on Employee Relations, Consumer Relations, and Performance Management topics as assigned. Proofreads and edits a variety of documents such as Personnel Action Requests (PAR), forms, reports, award certificates, directives, letters, memoranda, and other internal and external documents.
Provides assistance with the Performance Management Tool within PeopleSoft by offering routine guidance and account maintenance to agency personnel seeking assistance. Elevates complex issues to Employee/Consumer Relations Supervisor on an as-needed basis.
Assists with on the job training and guidance to junior Employee/Consumer Relations staff members, as assigned. Assists the Employee/Consumer Relations Supervisor with acting as an assistant/back-up trainer for all internal trainings, to include but not limited to: New Employee Orientation, Supervisor Boot Camp, HR 101, HR Roundtable Talks, Performance Management, etc. Completes all required trainings and any additional position specific trainings as assigned.
Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles, and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of services. Takes action to solve problems quickly. Alerts the Employee/Consumer Relations Supervisor for help when problems arise.
Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
Adheres to established standards of actively supporting the principles of the Equal Employment Opportunity (EEO) program and Prevention of Sexual Harassment (POSH).
Performs other related duties as assigned.
This is a white-collar position where occasional lifting up to 20lbs may be required.
EVALUATIONS:
BASIC REQUIREMENTS:
Must have a minimum of a Bachelor's degree in related field OR three years of Human Resource or related experience OR a combination of education and experience which demonstrates the candidate's ability to perform the duties as listed within the position description.
QUALIFICATION REQUIREMENTS:
This activity is a drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, Sailors, and their family members have a right to a reliable and productive Federal workforce.
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA WITHIN 30 DAYS.
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315.
All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process.
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Varies - Review "OTHER INFORMATION"
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA WITHIN 30 DAYS.
All applications must be submitted online via the MCCS Careers website: https://careers.usmc-mccs.org
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315.
All military and DoD civilian spouses are required to provide a copy of their sponsor's orders during the application process.
All applicants who submit an application via our Careers page at https://careers.usmc-mccs.org will be able to view their application status online.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/795991000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Serving Those Who Serve