This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/795932100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This is position is for the VA Salt Lake City, Health Care System, Health Administration Service remote scheduling team. .
The Lead Medical Support Assistant (MSA) are to ensure the work assignments of the other employees of the team are carried out and to perform a variety of support functions, primarily scheduling appointments in connection with the care and treatment given to patients in all specialty and primary care clinics within the VHA Health Care System and Outpatient Clinics.
06/14/2024 to 06/15/2024
$63,058 - $81,977 per year
GS 7
1 vacancy in the following location:
Yes
Not applicable, this is a remote position.
25% or less - You may be expected to travel for this position.
No
Permanent
Full-time
Excepted
7
No
No
CBSU-12444566-24-EW
795932100
Current excepted service federal employees.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
This position is open to the public. Internal Salt Lake City VA employees should apply to the vacancy announcement CBSU-12441882-24-EW.
The V19 CRH Lead Medical Support Assistant (MSA) is organizationally located in the V19 Clinical Resource Hub at the Salt Lake VA Medical Center. Incumbent independently acts as the liaison and coordinates all administrative duties related to patient scheduling for the V19 CRH tele-mental health (TMH), tele-primary care (TPC), and telesurgery service (TSS) designated locations. Maintains electronic patient records, verifies providers' orders, and consults, and maintains census and chart records, orders office supplies and telehealth equipment, coordinates internal communications, and troubleshoots equipment. Performs administrative work in support of the care and treatment given to patients via the V19 CRH by providers. Advises on and administers medical record systems or maintains medical records within the program using manual and/or automated systems. Assists with reviewing various scheduling reports in VSSC, implementing corrective action, assists the V19 CRH Business Operation Manager with gathering information for required reports, preparing correspondence, answering inquiries relating to the program, and preparing materials (e.g., graphs, handouts, etc.) for presentations given by the V19 CRH Business Operation Manager. Reviews appointments for completeness of encounter information for workload credit.
The V19 CRH Lead Medical Support Assistant (MSA) is the chief source of patient flow information for the V19 Clinical Resource Hub. The position typically has responsibility for the overall coordination of the V19 CRH clinics including: clinic cancellations, clinic schedules to include appointment scheduling and changes, arrangements for special studies, appointment check-ins/check-outs, consult tracking, verification of provider's orders and treatment orders, completeness and accuracy of all actions/documentation, and establishment of clinic profiles for providers in coordination with availability of TMH, TPC, and TSS time on the patient side at other VISN 19 sites.
The V19 CRH Lead Medical Support Assistant is accountable for adherence to all organizational and departmental policies, directives, and standards pertaining to all job functions, especially the universal scheduling process, the use of electronic wait lists and the recall system, pre-registration updates, check in/check-out procedures, clinic "clean-up", patient confidentiality and privacy laws, business office policies, and insurance capture. Responsible for scheduling appointments, interpreting, and verifying orders from provider orders in accordance with VHA national scheduling guidelines. Initiates and relays messages, exchange information, make adjustments in scheduling and perform necessary coordination in carrying out program functions through scheduling, canceling, rescheduling patient appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; and ensuring encounter completion in order to obtain appropriate workload and reimbursement credit. Reviews patient records and provider orders on a variety of records, and selects, completes, and routes requests for patient activities and treatment procedures to the appropriate source. Schedules patients for follow up visits per providers' orders. Schedules all appointments on the provider side and verifies correctness of appointments scheduled for patients at other sites working closely with MSAs at 57 CBOCs.
Distribute and balance the workload throughout V19 Clinical Resource Hub's designated locations in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload (including appointments and provider notes) within established timeframes. Directs hospital operations in a contingency/down-time situation.
Multitask in order to work with physicians, nurses, patients, family members, visitors, and other employees. Constantly monitors the status and progress of work, and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the V19 CRH Business Operation Manager on problems that may arise such as backlogs which cannot be disposed of promptly. Together they will brainstorm ideas to meet the demand, e.g., temporarily assigning other providers to assist or recommending the use of Fee Basis so that patients can be treated in the community. Estimate and report on expected time of completion of work and maintain records of work accomplishments and time expended and prepare production reports as requested.
Work Schedule: Monday - Friday 7:30 am - 04:00 pm
Telework: Not Available
Remote: This position is remote
Functional Statement #: 50628-A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/27/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12444566.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 06/27/2024 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12444566.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/795932100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Interested in a career that offers a true work-life balance? Look no further! The VA Salt Lake City Health Care System offers a balance of professional and clinical complexity that stimulates growth yet, it also allows the professional an opportunity to enjoy life outside of work. If you are interested in a career that offers an integrated patient-centered approach while providing compassionate and state of the art care to Veterans, we welcome you to apply. By serving and honoring the men and women who are America's Veterans, we fulfill President Lincoln's promise, "To care for him who shall have borne the battle and for his widow, and his orphan."
The VA is in Salt Lake City (SLC) in the foothills of the Wasatch Mountains and overlooks the largest inland lake in the country. SLC is close to four National Parks creating limitless year-around outdoor recreation. Called Silicon Slopes, the city has a buzzing technology scene, performing arts scene, and a diverse culture. SLC offers the perfect mix of social activity, modern businesses and family life making it an ideal location to start a career, raise a family, or ease into retirement.
The VA offers a teaching hospital, with state-of-the-art technology, education and research; making this hospital an ideal career choice for many clinical and administrative professionals. The 121-bed facility that has numerous specialized programs in addition to the comprehensive health care provided to our Veterans.