An official website of the United States government
This position is in the Office of the Chief Information Officer (OCIO).
The incumbent serves as a case management analyst by providing the full range of system analysis, maintenance, and customer support activities required by the position in support of the Agency's automated case management systems and related services.
05/24/2024 to 06/04/2024
$99,200 - $128,956 per year
GS 12
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel up to 10% for this position.
No
Permanent
Full-time
Competitive
None
No
No
NL24MP12411832ZA
792924400
Current or former competitive service federal employees.
Federal employees who meet the definition of a "surplus" or "displaced" employee.
Certain current or former term or temporary federal employees of a land or base management agency.
This position is open to current Federal Employees in the Competitive Service, Veterans, VEOA, Schedule A candidates, CTAP and ICTAP employees in the Washington, DC local commuting area.
THIS IS A USAHIRE ANNOUNCEMENT.
ALL APPLICANTS WILL BE REQUIRED TO COMPLETE ASSESSMENT QUESTIONNAIRES THROUGH OPM USAHIRE COMPETENCY ASSESSMENT SYSTEM.
APPLICANTS ARE ENCOURAGED TO READ THE ENTIRE ANNOUNCEMENT FOR INSTRUCTIONS UNDER SECTIONS 'HOW YOU WILL BE EVALUATED' AND 'HOW TO APPLY'.
As a Program Analyst (Electronic Case Management Services) GS-0343-12, your typical work assignments may include:
There is no substitution of education for experience for this position.
SUPPLEMENTARY VACANCIES:
Supplementary vacancies may be filled in addition to the number stated in this announcement.
EQUAL EMPLOYMENT OPPORTUNITY:
The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race, color, national origin, religion, sex (including pregnancy, gender identity, and sex orientation), age, disability, genetic information, political affiliations, or any other non-merit factor.
REASONABLE ACCOMODATION (RA) REQUESTS:
If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.
To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
THIS IS A USAHIRE ANNOUNCEMENT.
ALL APPLICANTS WIL BE REQUIRED TO COMPLETE ASSESSMENT QUESTIONNAIRES THROUGH OPM USAHIRE COMPETENCY ASSESSMENT SYSTEM.
APPLICANTS ARE ENCOURAGED TO READ THE ENTIRE ANNOUNCEMENT FOR INSTRUCTIONS UNDER SECTIONS 'HOW TO APPLY' AND 'HOW YOU WILL BE EVALUATED'.
PLACEMENT POLICY:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Telework, Employee Assistance Program, and the Child Care Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using an assessment questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this position.
Your qualifications will be evaluated on the following competencies:
Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Information Management, Integrity/Honesty, Interpersonal Skills, Learning, Oral Communication, Organizational Awareness, Problem Solving, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. If your resume/application does not support your responses to the questions, you will not receive credit. Your resume must contain sufficiently detailed information upon which to make a qualification determination. The answers you select in the on-line assessment questionnaire must be substantiated in your application package. If upon review, it is determined that your described work history, competencies, and/or supporting documents do not support your answer choices, your application may not be referred to the selecting official. Please ensure that your work history provides enough details to support your answers.
To preview the Assessment Questionnaire, please click https://apply.usastaffing.gov/ViewQuestionnaire/12411832.
In addition to your responses to the assessment questionnaire, you must submit the following documents specific for this vacancy:
ResumeIf you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.
The application process is as follows:
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS, find your application record, and click Edit My Application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Click here. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
THIS IS A USAHIRE ANNOUNCEMENT.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments.
The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA). Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.
A review of your application package will be conducted to determine your minimum qualification for this position.
You may be contacted for an interview.
Applicants will receive notification when a final selection has been made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/792924400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The National Labor Relations Board (NLRB) is an independent federal agency created in 1935 to administer and enforce the National Labor Relations Act (NLRA), the primary federal statute governing labor-management relations in the private sector. The NLRA protects the right of employees to choose for themselves, without interference by employers or unions, whether to form, join, assist, or collectively bargain through a labor organization, and to otherwise join together for their mutual aid or protection, or to refrain from all such activity. The NLRB enforces these statutory rights to remedy the known inequality of bargaining power between employees and their employers, to promote the full freedom of association of workers, and to strengthen the Nation's economy by promoting the peaceful resolution of disputes that might otherwise cause disruptions to commerce.
The NLRB is fully committed to cultivating and preserving a positive work culture that values difference, embraces a diverse workforce that promotes respect, and fosters a culture of belonging that allows our employees to maximize their potential. To view our Diversity, Equity, Inclusion, and Accessibility (DEIA) Strategic Plan, we welcome you to visit our website at www.nlrb.gov.
