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This position is located at Bureau of the Fiscal Service, Office of Deputy Commissioner, Transformation and Modernization. As an Assistant Commissioner and Chief Customer Officer, you will be a part of an organization that empowers and promotes the financial integrity and operational efficiency of the federal government through the delivery of services that supports some of the nation's most critical assets while ensuring the security of our people, facilities, and information assets.
Learn more about this agency05/03/2024 to 06/03/2024
$147,649 - $221,900 per year
ES 00
1 vacancy in the following locations:
No
Yes—as determined by the agency policy.
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-time
Senior Executive
00
Yes
No
24-FS-SES003P
789669300
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Current or former competitive service federal employees.
Current excepted service federal employees.
Those who meet the five Executive Core Qualifications (ECQs).
This vacancy is open to all U.S. Citizens
As an Assistant Commissioner and Chief Customer Officer, you will:
- Lead the Bureau in developing a vision for customer experience and creating a customer-focused culture that motivates employees to continually improve the customer experience.
- Develop the customer service standards for Fiscal's major programs. In a similar manner, you will develop the performance measures and feedback collection methods to assess whether our programs are meeting these standards.
- Manage the emerging marketplace of commercial and other federal providers of financial shared services, including the Bureau's product and service offerings. Work with bureau business areas, federal agencies, and commercial providers to ensure the development of standards, as well as the acquisition and certification processes, that will enable the marketplace.
- Manage the Fiscal Service brand. This includes the Bureau's web presence, as well as the presentation of agency guidance, training materials, and related content to the financial management community and other stakeholders.
- Develop the guidelines, training and procedures used by account managers to ensure that the Bureau is providing a single point-of-contact to an agency who is knowledgeable about the full range of our services.
- Manage communications with the public, the press and outside interested parties.
This job does not have an education qualification requirement.
OTHER INFORMATION:
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and responses to the mandatory ECQs and MTQs are an integral part of the process for evaluating your basic qualifications for this SES position. We recommend that you emphasize your level of responsibility, the scope and complexity of programs managed, and program accomplishments (including the results of your actions) in your resume, ECQ and MTQ responses, and any other materials you provide. Initial review of your application will be conducted by a Human Resources Specialist to determine if you meet the eligibility and qualification requirements of this position. Applicants who meet these mandatory requirements will be considered minimally qualified and will be evaluated by a panel of senior executives to determine the best qualified candidates. If you are among the top qualified candidates, your application may be referred to a selecting official for consideration and possible interview.
Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position. ALL APPLICANTS (REQUIRED):
A complete on-line application will require the submission of the following: resume, responses to the mandatory ECQ and MTQ questions, and supporting documentation (see list of required and recommended documents).
The following instructions outline the application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 7:00 a.m. - 4:30 p.m., Monday
- Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/789669300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
Join the dynamic senior leadership team in the Department of Treasury, Bureau of the Fiscal Service. The Bureau of the Fiscal Service promotes the financial integrity and operational efficiency of the U.S. government through the provision of accounting, financing, collections, payments, and shared services.
