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The primary purpose of this position is to serve as a Highly Qualified Expert for the Office of the Deputy Information Officer.
04/23/2024 to 05/06/2024
$147,649 - $204,000 per year
EE 00
1 vacancy in the following location:
No
No
25% or less - You may be expected to travel for this position.
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Term - 3 Years
Full-time
Competitive
00
No
Yes
MRL24-00359
787896400
The Chief User Experience Officer's (CUXO) role is to help make Air Force software easier for Airmen and Guardian to use in the context of their mission. This will require an inspirational, high-energy leader with experience supporting a wide variety of internal clients, applications and constituencies. This role is both strategic and hands on, requiring knowledge of a wide variety of digital user experience tools and patterns. The CUXO will help Air Force programs achieve measurable results and lead change in the organization via input to levers such as policy and process. Most importantly, the CUXO will help spread an "outside-in" view of designing and optimizing software that lends focus, prioritization, execution and accountability.
The incumbent advises the above organizations on how to leverage current and future cutting edge technologies not in wide used within the DOD, that facilitate the implementation of a dynamic, ubiquitous learning environment and on-command/on-demand educational models through enhanced performance, with the consistency, reliability, and scalability needed to transform the Command's mission for networked recruitment and life-long learning for Air Force active duty, reserve component, and civilian personnel.
The Chief User Experience Officer (CUXO) will help create and drive a user experience culture in the information technology and acquisition organizations. In this position the CUXO will apply several key levers. First, the CUXO will counsel senior leaders in the development, implementation and sustainment of IT/ET and the employment of new IT/ET technologies. Second, the CUXO will define the top down scope of the Air Force's specific Digital User Experience challenges, quantify them where possible and define approaches, tools, etc. to address them. Third, for the most widely used applications, including those that are the responsibility of PEO BES and AETC, where improved UX will have a quantifiable widespread benefit, the CUXO will advise and directly influence those programs with the goal to assist their results from a UX perspective. Fourth, for experiences controlled by PEO BES and AETC that consist of Airman and Guardian interactions with multiple applications, the CUXO will serve as a facilitator among the relevant programs to assist in identifying gaps and closing them. Fifth, with a focus on PEO BES and AETC, the CUXO will lead the development of core infrastructure that will help IT programs improve the UX of all digital applications.
Specific duties and responsibilities for PEO BES and AETC include:
Counsel senior leaders in the development, implementation, and sustainment of required IT/ET programs and investments needed to maximize operations within PEO BES and AETC's AOR, recommending the most beneficial implementation through application of system analysis, enterprise IT/ET architecture, and employment of new IT/ET technologies.
Define top down scope of the digital user experience challenges and how to address them:
A bachelor's degree from an accredited institution is desired. A master's or advanced degree from an accredited institution is highly desired.
Direct Deposit: All federal employees are required to have direct deposit.
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You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Applications will be evaluated against the position requirements. Failure to meet the position duties and qualifications will eliminate a candidate from further consideration.
**************ALL DOCUMENTS MUST BE UPLOADED IN PDF FORMAT*******************
The Qualifications Documents must be formatted using Times New Roman, size 12 font, with 1-inch margins. Do not use borders, provide photos, or list a Social Security Number on any of the Qualifications Documents. DO NOT COMBINE DOCUMENTS.
A. Resume in the preferred (Limit 5 pages). Upload in PDF format. PLEASE DO NOT USE USAJOBS RESUME BUILDER.
B. Most recent Notification of Personnel Action, SF-50, noting your current position, grade level and salary level (applies only to current or former civilian government employee).
C. Military: Retired - a copy of your DD214 and/or Retirement orders; Active Duty - submit a Statement of Service Letter and state highest rank held date of promotion and date eligible to retire or date of retirement. Documents are required.
D. (Optional): Ethnicity and Race Identification, SF-181 -- Form available at: https://www.opm.gov
E. (Optional): Self-Identification of Disability, SF-256 -- Form available at: https://www.opm.gov
DO NOT SUBMIT ANY ADDITIONAL INFORMATION: Extraneous materials such as copies of position descriptions, award certificates and transmittal letters will not be forwarded for review.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please follow the below instructions to submit applications. Any applications received that do not include all of the required documents or do not meet format requirements will not be forwarded for consideration.
The complete Application Package must be submitted by 11:59 PM (ET) on 05/06/2024.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
Human Resources WILL NOT modify or change any answers submitted by an applicant.
PREFERRED RESUME FORMAT: (Limit 5 pages/Times New Roman 12-font) (Do Not Use the USAJOBS Resume Builder) - Please submit a typewritten resume (upload as a PDF), including the following information:
Job Information: Announcement number (MRL24-00359) and title of the position to which you are applying.
Personal Information: Full name, mailing address (with zip code), day and evening phone numbers (with area code) and complete e-mail address where you would like to receive correspondence regarding your application. **PLEASE DO NOT INCLUDE SOCIAL SECURITY NUMBER**
Active-Duty/Retired Military: State highest rank held, date of promotion and date eligible to retire or date of retirement. (e.g., Colonel/June 2006/December 2014). NOTE: IAW 5 U.S.C. 3326, a 180-day waiver will be required for retired or retiring members of the armed forces during the period of 180 days immediately after retirement.
Education: Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. For more information, you may refer to the following U.S. Department of Education website: http://www.ed.gov/admins/finaid/accred/index.html
Work Experience: Give the following information for your paid and non-paid work experience related to the job for which you are applying: (Do not send job descriptions).
- Starting and ending dates (month and year)
- Job title (for government position, include civilian series and grade or military rank)
- Employer's name and address
- Supervisor's name and phone number, please indicate if we may contact your current supervisor
- Salary (current)
References: Provide the names, addresses and telephone numbers of three individuals who can comment on your qualifications for this position. Please do not list supervisors already listed above.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify this office. The decision on granting reasonable accommodations will be on a case-by-case basis.
SAF/MRL CONTACT INFORMATION: Questions regarding this announcement may be directed to Virginia Reynolds at virginia.reynolds@us.af.mil.
Once your application package is received an acknowledgement email will be sent.
If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.
To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.
If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/787896400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
The mission of the United States Air Force is to fly, fight and win...airpower anytime, anywhere. To achieve that mission, the Air Force has a vision of Global Vigilance, Reach and Power. That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations. Core competencies and distinctive capabilities are based on a shared commitment to three core values -- integrity first, service before self, and excellence in all we do.
SALARY: $147,649.00 - $204,000.00 per annum. This is a temporary excepted service position and is assigned a precedence priority code of DV-6 (equivalent to a Brigadier General) for protocol purposes.
AREA OF CONSIDERATION: Applications will be accepted from all qualified persons.
