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VA Northern Indiana Health Care System is seeking enthusiastic and dependable applicants to fill Medical Support Assistant positions. The incumbent will perform support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff, and ancillary support services.
Learn more about this agency07/19/2023 to 09/29/2023
$34,261 - $54,600 per year
GS 00
Few vacancies in the following locations:
No
No
Occasional travel - You may be expected to travel for this position.
No
Multiple Appointment Types - Appointment type varies depending on position (Term, Temp, Permanent, etc.).
Multiple Schedules - Varying depending on position (Full-time, Part-time, etc.).
Excepted
5
No
No
CBSR-12056670-23-KDD
738215900
Current or former competitive service federal employees.
Current excepted service federal employees.
Current federal employees of this agency.
Per AFGE Master Agreement: 1st Area of Consideration - qualified current permanent employees of VA Northern Indiana Health Care System, including CBOCs. 2nd Consideration - qualified current permanent VA Nationwide employees. 3rd Consideration - qualified current permanent Federal employees of other Agencies. Most recent SF50 is required with application. If you are not a current, permanent VA employee or Federal employee from another agency, you should apply under CBSR-12056671-23-KDD.
This is an Open Continuous Announcement that will be used for filling MSAs for any of the facilities located within the VA Northern Indiana Health Care System catchment area until September 29, 2023. Qualified applicants will be considered and referred as vacancies become available.
We utilize Open Continuous announcements to accept applications in anticipation of vacancies. Extended announcements provide us a readily available source of applicants when vacancies do occur and are approved. If a vacancy does not occur for the location and grade for which you are qualified and apply, no further notification concerning the announcement will be provided.
If you are not a current permanent VA employee or Federal employee from another agency you should apply to CBSR-12056671-23-KDD.
** This announcement covers multiple areas within VA Northern Indiana Health Care System. Applicants will be referred based on assessment responses with regard to preferred location. **
GS-03 This is an entry level position. At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients. They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records. They perform front desk duties, receives telephone call, and visitors to the MSA unit. They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification. They consult with clinic staff when processing physician scheduling and administrative orders. The MSA functions within CCS by assisting staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records.
GS-04 This is a developmental level position. Assignments at this level include, but are not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in Insurance Capture Buffer system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSAs at this level refer all questions regarding medical attention to the appropriate health care team member. The MSA functions within CCS by assisting staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records.
GS-05 This is the full performance level. At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advises clinical staff on current administrative processes. The MSA is responsible for answering phones, relaying messages to appropriate staff inside or outside of Community Care, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinical staff to determine the daily needs of Community Care Service, and verifying and updating demographics and insurance information. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals. The MSA functions within CCS by assisting staff with mailing unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records, and completing consults by scanning medical records into the Veterans electronic health record.
Work Schedule: Typically administrative in nature, but may include off-tours (evenings), weekends, and holidays. Individual schedules will be discussed during the interview process and are subject to change based upon the needs of the Agency.
Compressed/Flexible:Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
IMPORTANT: A transcript mustbe submitted with your application if you are basing all or part of your qualifications on education.
Transcripts must be official or unofficial college transcripts. A copy of your certificate/degree or screenshot of your current classes are not a replacement of your transcript and they will not be used in the qualifying process. Your transcript must include your name and the name and full address of the institution.
If the position has an education requirement or you are qualifying based on education, you need to list your education history including the type of degree and your major of study. If the position requires a certain number of credit hours, you are strongly encouraged to list the relevant courses in your resume.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
Areas of Consideration
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
If you are not a current, permanent VA employee or Federal employee from another agency, you should apply under CBSR-12056671-23-KDD.
Do not copy and paste duties, specialized experience, or information from the assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications.
Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and must support your responses to the assessment questionnaire. We cannot assume you have performed the necessary experience required for this position regardless of your employment history or academic career. To ensure all the essential information is in your resume, we encourage you to use the USAJOBS online Resume Builder. If you choose to use your own resume, ensure it contains all required information and organize it so we can associate the following information for each experience/position:
To apply for this position, you must provide a complete Application Package which includes:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 09/29/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12056670.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
NOTE: Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/738215900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?
Veterans Health Administration (VHA) manages one of the largest health care systems in the United States. There are 158 Veterans Administration Medical Centers (VAMC) nationwide that are grouped within a Veterans Integrated Service Network (VISN) that work together to provide efficient and accessible health care to veterans in their areas. The VHA also conducts research and education and provides emergency medical preparedness. Northern Indiana Health Care System (NIHCS) is a VAMC under VISN 10 "Veterans in Partnership" which is under the VHA.
The mission of VA Northern Indiana Health Care System is to provide coordinated, compassionate and comprehensive quality primary care, mental health services and extended care to veterans in a timely, accessible and cost-effective manner. The Fort Wayne Campus offers primary and secondary medical and surgical services. The Marion Campus offers a full range of psychiatry services, nursing home care, and extended care services. Primary care clinics are available at both campuses and at Community Based Outpatient Clinics (CBOCs) located in South Bend, Goshen, Peru, Huntington, and Muncie, Indiana and Defiance, Ohio.
