This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/683478000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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Summary
This position is in the Office of Workers’ Compensation Programs (OWCP), Office of the Director.
This position is outside the bargaining unit.
This position is 100% remote.
Salary posted reflects nationwide locality pay range. Once the selection has been made, the salary will be set per the selectee's home worksite.
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Overview
- Hiring complete
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Open & closing dates
10/14/2022 to 10/28/2022
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Salary
$131,178 - $176,300 per year
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Pay scale & grade
GS 15
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Location
1 vacancy in the following location:
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Anywhere in the U.S. (remote job) Few vacancies
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Remote job
Yes
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Telework eligible
Not applicable, this is a remote position.
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Travel Required
Occasional travel - 5% - Travel may be required for training and/or meeting purposes.
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Relocation expenses reimbursed
No
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Appointment type
Permanent
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Work schedule
Full-time - 100% Remote
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Service
Competitive
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Promotion potential
15 - This position is at the Full-Performance Level (FPL).
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Job family (Series)
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Supervisory status
No
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Security clearance
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Drug test
No
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Position sensitivity and risk
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Trust determination process
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Announcement number
MS-23-PHIL-OWCP-0003
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Control number
683478000
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This job is open to
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Federal employees - Competitive service
Current or former competitive service federal employees.
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Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
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Veterans
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Military spouses
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Land & base management
Certain current or former term or temporary federal employees of a land or base management agency.
Clarification from the agency
Current Federal employees w/competitive status; Former Federal employees w/reinstatement eligibility; ICTAP and CTAP eligibles; Veterans' Employment Opportunity Act (VEOA) eligibles; Land & Base Management Workforce Flexibility Act eligibles; and Military Spouse eligibles. Also advertised as job #DE-23-PHIL-OWCP-0001 for non-status applicants; to be considered for each, apply to BOTH jobs.
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Duties
The Mission of the Office of Workers' Compensation Programs is to protect the interests of workers who are injured or become ill on the job, their families, and their employers by making timely, appropriate, and accurate decisions on claims, providing prompt payment of benefits, and helping injured workers return to gainful work as early as is feasible.
The incumbent serves as an Ombudsperson for the Agency, working autonomously to interact with, listen to, receive, and analyze complaints, problems, or questions from customers after reasonable attempts to resolve the issues through normal DOL channels have been made. The Ombuds provides a neutral, independent, informal, and confidential channel for stakeholders to surface and resolve issues. The incumbent performs these duties for three of OWCP’s programs: the Federal Employees' Compensation Program; the Longshore and Harbor Workers' Compensation Program; and the Coal Mine Workers' Compensation Program.
Relocation/PCS funds are not authorized.
Additional selections may be made using this announcement.
Major Duties of this position includes but are not limited to:
- Provides leadership in the development and implementation of cooperative relations and communication to ensure that lines of communication are open, dialogue occurs, and information is exchanged and facilitates the resolution of concerns raised by internal and external stakeholders.
- Develops procedures and guidelines and implements outreach and educational campaigns to Agency stakeholders nationwide.
- Serves as a confidential employee in that during the normal performance of their duties will have access to confidential information and a component of their daily duties will be as a confidential assistant to the agency head in the performance of their role as Ombudsperson.
- Designs, implements, and executes the Ombud Service to bring an impartial and independent perspective to facilitate communication with external stakeholders - improving the efficiency and effectiveness of OWCP operations.
- Performs highly technical and fully integrated analyses, studies, and projects of a unique, special, or sensitive nature, including scope as broad as program-wide and as narrow as claimant specific. Where assigned, leads, and directs teams in completing highly complex projects or studies with wide scope and impact.
- Uses OWCP claims management systems to review case files covered by the Privacy Act. Translates highly complex and technical data and information into clear, concise, and understandable language.
- Serves as an organizational resource and advisor to the OWCP Deputy Director in formulating or modifying policies and procedures, raising issues that may surface because of any gap between OWCP's goals and actual practices. Identifies long-standing issues causing conflict, advises Agency management on these issues, and recommends systemic improvements.
- Serves as an input on OWCP customer experience (CX) initiatives, including phone and web surveys, website design, outreach materials readability and marketability, Section 508 compliance and metrics related to CX. This includes inputs into Office of Management & Budget (OMB) CX activities reporting.
- Prepares responses to confidential, sensitive, and other correspondence including controlled correspondence or congressional inquiries from claimants, Congress, and others.
- Prepares articles, reports, briefings, and similar documents for high level audiences internal and external to OWCP, including an Annual Report with recommendations for improvements based on the input received from stakeholders. Evaluates new or proposed legislation and provides comments and analyses to senior leadership.
- Participates in outreach events, may testify on Capitol Hill, contributes data, reports, and analyses for OMB as a High Impact Service Provider.
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Requirements
Conditions of Employment
- Must be at least 16 years old and a U.S. Citizen.
- Appointment to this position may require a background investigation.
- Requires a probationary period if the requirement has not been met.
- Subject to financial disclosure requirements.
This position is subject to the confidential financial disclosure requirements of the Ethics in Government Act of 1978 (P.L. 95-521). Therefore, if selected, you will be required to complete a Confidential Financial Disclosure Report (OGE Form 450) to determine if a conflict or an appearance of a conflict exists between your financial interest(s) and your prospective position with DOL. This information will be required annually.
Applicants must meet time-in-grade, time-after-competitive-appointment and qualifications requirements within 30 calendar days after the closing date of the vacancy to be eligible for consideration for selection.
Federal Employees Please Note: Your SF-50 must include enough information to be able to determine that time-in-grade requirements have been met and reflects your position title, pay plan/series/grade, tenure and the type of appointment (i.e. competitive/excepted). In some cases you may need to submit more than one SF-50.
Reference the "Required Documents" section for additional requirements.
Notification Concerning COVID-19 Vaccinations. As required by Executive Order 14043, Federal executive branch employees are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and to submit documentation of proof of vaccination or to be in the process of requesting an exception to the vaccination requirement before appointment or onboarding with the agency. The agency will provide additional information regarding which forms of documentation can be accepted and how you can request to be considered for a legally required exception from this requirement.
Currently, implementation and enforcement of Executive Order 14043 has been suspended pursuant to an injunction pending further litigation.
Qualifications
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-14, in the Federal Service. Specialized experience is experience in, or directly related to, the line of work of the position to be filled, which has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.
Examples of specialized experience would include work experience in a majority of the areas as follows:
- Knowledge of Alternative Dispute Resolution, facilitation, consensus-building negotiations, and community relations methods;
- Performs and directs analyses of technical and/or sensitive policy issues, and presents policy recommendations in an organized, concise, and understandable manner to a variety of audiences;
- Communicates effectively, orally and in writing, by translating technical information and issues into clear, concise, and understandable information to meet the needs of a variety of audiences; and analyzes and organizes material and controversial issues for oral and written presentations;
- Provides technical oversight and review of work products from other staff.
Education
There is no educational substitution for this position.
Additional information
Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services.
DOL seeks to attract and retain a high-performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse customers we serve. DOL fosters a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness so that all individuals can participate and contribute to their full potential.
Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, FORMER FEDERAL EMPLOYEES
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies:
Technical Competence - Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.
Organizational Awareness - Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
Written/Oral Communication - Writes in a clear, concise, organized, and convincing manner for the intended audience. Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
The information you provide may be verified by a review of your work experience and/or education, by checking references, and through other means (ex. interview). Your evaluation may also include a review by an HR Specialist or panel and may include other assessment tools (ex. interview, structured interview, written test, work sample, etc.). The examining Office of Human Resources (OHR) makes the final determination concerning applicant ratings. Your resume MUST provide sufficient information to substantiate your vacancy question responses. If not, the OHR may amend your responses to more accurately reflect the level of competency indicated by the content of your resume.
Click here for Evaluation details.
INFORMATION FOR CTAP[/ICTAP] ELIGIBLE(S) ONLY: If you are eligible for special priority selection under CTAP [or ICTAP], you must be well-qualified for the position to receive consideration. ICTAP/CTAP eligible(s) will be considered "well-qualified" if they attain at least a rating score of 85 in a numerical rating scheme. Be sure to review DOL Account Eligibility Questions #24 to reflect that you are applying as an ICTAP or CTAP eligible and submit supporting documentation.
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.
The following documents are required from all applicants (PLEASE READ CAREFULLY):
ARE YOU A CURRENT OR FORMER FEDERAL EMPLOYEE? If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action” which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility.
*WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step.
- Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.
- Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, ICTAP/CTAP applicants must submit this document - please see ICTAP/CTAP links below for more details.
The following documents are required if applicable:
- Displaced Employee Placement Documents - Only required if requesting priority consideration under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) Eligibility. Click/Review these ICTAP/CTAP links to confirm what must be submitted as proof that the requirement has been met.
- DD-214 - verifying military service, eligibility for consideration under the Veterans Employment Opportunity Act (VEOA), and showing the character of discharge (ex. Member Copy 4 and 2 are acceptable vs. Copy 1 which is not acceptable to adjudicate veteran's preference)
Special/Non-Competitive Appointing Authority Documents
- Applicants who are eligible for consideration, and wish to be considered, under one of the following non-competitive hiring authorities must submit appropriate documentation (click on the links below to see the documentation requirements):
- Land Management Eligible(s): a copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in the competitive service, under a time-limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.
Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
How to Apply
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.
Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.
STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully.
STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.
NEED ASSISTANCE?
Please call the Monster Help Desk at 1-866-656-6831 for further assistance. Be prepared to work in the system when you call.
Agency contact information
Monique C. Smith
- Address
-
Labor, Ofc of Workers' Compensation Programs
OHR Philadelphia Service Center
Philadelphia, Pennsylvania 19106
United States
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
For instructions on how to check the status of your application, go to: USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Help
Required Documents
The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission. Also, do not upload password-protected documents.
The following documents are required from all applicants (PLEASE READ CAREFULLY):
ARE YOU A CURRENT OR FORMER FEDERAL EMPLOYEE? If applying as a status candidate with current or former Federal Service, please provide a copy of your last or most recent SF-50, "Notification of Personnel Action” which shows your appointment eligibility for the position for which you are applying. Your SF-50 must identify the highest grade you held on a permanent basis, Pay Plan/Pay Schedule, Series, and Grade/Pay Band, and career status. Multiple SF-50 may be submitted to demonstrate your highest previous rate and eligibility.
*WARNING: An award SF-50 (ex. cash or time off award) may not indicate grade, step, and competitive status. For current DOL employees, an award SF-50 DOES NOT indicate grade and step.
- Resumes are required - provide a resume either by creating one in USAJOBS or uploading one from your computer and USAJOBS profile. To receive full consideration for relevant and specialized experience, please list the month, year, and the number of work hours worked for the experience listed on your resume. We also suggest that you preview the vacancy questions, and confirm that your resume supports your question responses.
- Most recent performance appraisal/evaluation signed and dated within 18 months is requested by the agency, but will not disqualify candidates if not submitted. If not submitted during the application process, one may/will be requested at the time of the interview if the opportunity is extended. *In most cases, ICTAP/CTAP applicants must submit this document - please see ICTAP/CTAP links below for more details.
The following documents are required if applicable:
- Displaced Employee Placement Documents - Only required if requesting priority consideration under Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) Eligibility. Click/Review these ICTAP/CTAP links to confirm what must be submitted as proof that the requirement has been met.
- DD-214 - verifying military service, eligibility for consideration under the Veterans Employment Opportunity Act (VEOA), and showing the character of discharge (ex. Member Copy 4 and 2 are acceptable vs. Copy 1 which is not acceptable to adjudicate veteran's preference)
Special/Non-Competitive Appointing Authority Documents
- Applicants who are eligible for consideration, and wish to be considered, under one of the following non-competitive hiring authorities must submit appropriate documentation (click on the links below to see the documentation requirements):
- Land Management Eligible(s): a copy of your most recent Notification of Personnel Action (SF-50 or equivalent) proving your eligibility for appointment under the Land Management Workforce Flexibility Act. This service must have been performed in the competitive service, under a time-limited appointment in a Land Management Agency, as defined by P.L. 114-328. For more information, click here.
- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted.
Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.
Help
Learn more about this agency
How to Apply
To apply for this position, you must complete the initial online application, including submission of the required documentation specified in the "Required Documents" section.
Follow the steps below to apply. Your application and ALL required supplemental documents MUST be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to receive consideration. Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.
SAVE your information before the 30 MINUTE TIMEOUT! For help, go to USAJOBS Help Center.
STEP 1 - Create USAJOBS Account on www.usajobs.gov, including Resume and Saved Documents Your resume must provide sufficient information to substantiate your responses to the self-assessment vacancy questions. If not, HR may amend your responses to more accurately reflect the competency indicated by resume content. FOR EACH EMPLOYMENT PERIOD, include: start/end month & year and note full-time or part-time (if part-time, include # of hours worked per week); otherwise, your application may be considered incomplete.
STEP 2 - Complete the 1st part of the application process (USAJOBS) Once you have identified a job on USAJOBS that you wish to apply for, click on the title and click the "Apply" button. For questions about the vacancy, contact the Agency Contact at the bottom of the announcement. Click “Start Application” and proceed through the 5 steps noted at the top of the USAJOBS page. You will be able to select a resume and documents from your USAJOBS Account that you can submit as a package as part of your DOL application. At Step 5, click “Continue to Agency Site”.
STEP 3 – Complete the 2nd part of the application process (DOL) On the Department of Labor (DOL) page, create a DOL Account if you have not already and click “APPLY TO THIS VACANCY”. Continue through the 7 progress steps indicated by circles at the top of the DOL page. The 3rd progress step is where you answer the vacancy specific questions. The 4th progress step "Documents" is where you submit required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy. If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.
STEP 4 – On the “Review and Submit” step, click “Submit Application” The last “Confirmation” step will turn green noting that your application was submitted successfully.
STEP 5 - Edit Application as needed by 11:59 pm ET of Closing Date by returning to USAJOBS, clicking the vacancy, then “Update Application”.
NEED ASSISTANCE?
Please call the Monster Help Desk at 1-866-656-6831 for further assistance. Be prepared to work in the system when you call.
Agency contact information
Monique C. Smith
- Address
-
Labor, Ofc of Workers' Compensation Programs
OHR Philadelphia Service Center
Philadelphia, Pennsylvania 19106
United States
Next steps
Once your complete application is received, we will conduct an evaluation of your qualifications and refer candidates for selection consideration. Candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.
For instructions on how to check the status of your application, go to: USAJOBS Help Guide.
USAJOBS will no longer send status alert email notifications. You can check your application status in the TAS by logging into USAJOBS and in the Applicant Dashboard, click the hiring agency Talent Acquisition System (TAS). If the TAS does not provide application tracking information, contact the agency point of contact on the job announcement.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Beginning of a dialog window for the agency announcing this job. It begins with a heading 2 called "Learn more about Field Operating Offices of the Office of the Secretary of the Army". Escape will cancel and close the window.
Learn more about
Office of Workers' Compensation Programs
Agency contact information
Monique C. Smith
- Address
-
Labor, Ofc of Workers' Compensation Programs
OHR Philadelphia Service Center
Philadelphia, Pennsylvania 19106
United States