This job announcement has closed

This position is located in Health Resources and Services Administration (HRSA), Office of Information Technology (OIT), Division of End User Support (DEUS). The duty location for this position is Rockville, MD.

**Applicants please note: Additional selections may be made across the Health Resources and Services Administration through this vacancy announcement.**

Learn more about this agency

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Hiring complete

Open & closing dates

05/03/2022 to 05/24/2022
Salary

$148,484 - $176,300 per year
Salary range listed includes locality pay.
Pay scale & grade

GS 15
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Location
- Rockville, MD 1 vacancy
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - Expected travel is up to 5% for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

None
Job family (Series)
- 2210 Information Technology Management
Supervisory status

Yes
Security clearance

Other
Drug test

No
Announcement number

HRSA-OIT-22-DH-11469361
Control number

650812400

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Clarification from the agency

This is a Direct-Hire Authority position, traditional rating and ranking of applicants does not apply to this vacancy. This position is also open to PHS Commissioned Corps Officers. PHS Commissioned Corps (CC) Officers will be referred as CC personnel and not as a candidate for conversion to a permanent federal appointment.

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***As of 05/16/2022, the closing date of this announcement is extended to 5/24/2022.***

IT Specialists (INFOSEC) are a mission critical occupation for HRSA. These positions are responsible for the analysis of system and/or security requirements, the development and implementation of mission critical applications for the agency's Information Technology operations.

As the Division of End User Support (DEUS) Deputy, you will monitor program projects and staffing; contribute to, and oversee program acquisitions; manage IT life cycle logistics; calculate total ownership cost; manage change during the program lifecycle; and monitor and manage program risk.

Your major duties and responsibilities will include:

Providing Cyber Security support and develops and interprets policies, procedures, and strategies governing the planning and delivery of IT user support services throughout the agency.
Providing the expertise to assess IT strengths and weaknesses and provides leadership to the Division in exploring alternatives and determining what improvements can be made (e.g., in work methods, processes and procedures).
Establishing and conducting a system-wide process for evaluating the effectiveness and efficiency of desktops, printer, audio-video, smartphones and VoIP systems and ensuring are compliance with the information technology security policies, plans, and programs of HRSA.
Directing, coordinating, or overseeing the work of subordinate supervisor, program/project manager, team leads, IT Specialist and other staff to deliver high level assigned IT services.

NOTE: Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

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Conditions of Employment

U. S. Citizenship is required.
Males ages 18 through 25 must be registered with the Selective Service.
PHS Commissioned Corps applicants must submit current personnel orders.
A one year supervisory probationary period may be required.
Position is not in the Bargaining Unit.
Recruitment incentives are not authorized.
Student loan repayment incentive is not authorized.
Background investigation is required.
Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)

Qualifications

THESE QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE 05/24/2022.

Do not cut and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

To qualify for this position you must possess IT related experience and/or training that demonstrates that you possess each of the following four competencies:

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Your resume must clearly demonstrate that you have one full year of the minimum qualifying specialized experience comparable in difficulty and responsibility to at least the GS-14 level in the federal service.

MINIMUM QUALIFYING SPECIALIZED EXPERIENCE is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, an applicant's one full year of specialized experience must demonstrate the knowledge, skills, and abilities necessary for successful job performance.

Examples of minimum qualifying specialized experience equal to the GS-14 level include performing the following types of tasks on a regular and recurring basis:

Providing guidance on a wide variety of help desk services to resolve issues related to the Cyber security support and delivery of IT services;

AND

Overseeing IT support services that include planning, budgeting, assessing projects, ongoing security diagnostics and mitigation of new Windows technologies systems such as M365 and Azure;

AND

Gathering and analyzing IT service metrics to forecast future requirements, improve service outcomes, and ensure compliance with security policies.

Experience refers to paid and unpaid experience, including volunteer work done through National Service Programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

Education

This job does not have an education qualification requirement.

Additional information

Vaccine Update:

Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

HHS is an equal opportunity employer. Selection for this position will be based solely on merit without regard to race, color, religion, age, gender, national origin, political affiliation, disability, sexual orientation, marital or family status or other differences.

Click here for information on "Federal hiring for individuals with disabilities".

Security and Background Requirements: If not previously completed, a background security investigation will be required for all appointees. Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. False representation may be grounds for non-consideration, non-selection and/or appropriate disciplinary action.
E-Verify: HRSA participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their social security numbers.
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.
Creditable Service: A newly appointed or reappointed employee may receive service credit for annual leave for prior work experience directly related to the duties of the position being filled. The use of this service credit is at the discretion of the selecting official and must be finalized prior to selectee's entrance on duty. For more information, please click here.
Financial Disclosure: This position requires you to file a public or confidential financial disclosure report prior to receiving a final offer letter as well as within 30 days of your appointment. This will require you to report information such as recent sources of income, financial interests you hold, and outside activities you participate in, as well as similar information from a spouse or any dependent children. If you have questions, please contact your HRSA Ethics Advisor at AskHR@hrsa.gov.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

This is a Direct-Hire Authority position. Traditional rating and ranking of applicants does not apply to this vacancy. Veterans' Preference does not apply to direct hire recruitment procedures.

Your application will be reviewed to ensure that you meet the minimum qualification requirements for this position. All applicants who meet the minimum qualifications will be referred for consideration in accordance with the Office of Personnel Management Direct Hire Authority.

Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).

Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:
1. A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates (month/year) for paid and non-paid work experience, including the average number of hours worked per week for each job title listed. You must also ensure that the duties performed are clearly matched to each period of employment. If we cannot determine that you have performed qualifying duties for at least one year, then you may be rated ineligible.
2. A complete Assessment Questionnaire
3. Other supporting documents to be submitted with application:
- Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
- Notification of Personnel Action (SF-50), if current or former Federal employee.
For Résumé and Application Tips visit the USAJOBS Resource Center.

The complete Application Package must be submitted by 11:59 PM (EST) on 05/24/2022.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 05/24/2022 to receive consideration.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Interagency Career Transition Assistance Program (ICTAP)/Career Transition Assistance Program (CTAP): Click here for information on how to apply as an CTAP/ICTAP eligible. To exercise selection priority for this vacancy the displaced Federal employee must be found well-qualified.

Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:
- Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
- Letters of Recommendation, Reference, or Congratulations, etc.
- General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
- Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
- Awards documentation including SF-50s for Awards
- Performance Appraisals (Only CTAP/ICTAP eligible applicants need to submit their latest performance appraisal)
- Evaluations of any type
- Writing Samples
- OF-306
- Executive Core Qualifications Statements (ECQs)
Agency contact information

AskHR HRSA Helpdesk

Phone

(301) 443-3780

Email

ASKHR@hrsa.gov

Address

Health Resources and Services Administration
5600 Fishers Lane
Rockville, MD 20857
US

Learn more about this agency

Next steps

Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact either HRSA's Office of Human Resources at (301) 443-3780 or by email: askhr@hrsa.gov or HRSA's Reasonable Accommodation programs at (301) 443-2538 or by email: RA-Request@hrsa.gov. You must contact the Reasonable Accommodations Program prior to the closing date of this announcement to receive assistance. The decision on granting reasonable accommodation will be made on a case-by-case basis. Hours of operation: Monday through Friday 7:30AM to 4:00PM EST (except Federal holidays).

Submission of a resume alone is not a complete application. To apply for this position, you must provide a complete online Application Package which includes:

A current Resume - For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates (month/year) for paid and non-paid work experience, including the average number of hours worked per week for each job title listed. You must also ensure that the duties performed are clearly matched to each period of employment. If we cannot determine that you have performed qualifying duties for at least one year, then you may be rated ineligible.
A complete Assessment Questionnaire
Other supporting documents to be submitted with application:

Personnel Orders: PHS Commissioned Corps Officers must submit a copy of latest personnel orders in lieu of SF-50.
Notification of Personnel Action (SF-50), if current or former Federal employee.

For Résumé and Application Tips visit the USAJOBS Resource Center.

The complete Application Package must be submitted by 11:59 PM (EST) on 05/24/2022.

Help

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 05/24/2022 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

Interagency Career Transition Assistance Program (ICTAP)/Career Transition Assistance Program (CTAP): Click here for information on how to apply as an CTAP/ICTAP eligible. To exercise selection priority for this vacancy the displaced Federal employee must be found well-qualified.

Applicants please note: To assist us with an expeditious application review process, please do not submit any of the documentation listed below unless specifically requested in the announcement. The following documents are not required and do not need to be submitted with your resume:

Diplomas of any type (When education documents are required, you must submit unofficial transcripts)
Letters of Recommendation, Reference, or Congratulations, etc.
General training documents or certificates of completed training (Except Contract Specialist positions when requested in the announcement)
Any documents with a picture of the applicant (Except medical or nursing licenses when requested in the announcement)
Awards documentation including SF-50s for Awards
Performance Appraisals (Only CTAP/ICTAP eligible applicants need to submit their latest performance appraisal)
Evaluations of any type
Writing Samples
OF-306
Executive Core Qualifications Statements (ECQs)

Agency contact information

AskHR HRSA Helpdesk

Phone: (301) 443-3780
Email: ASKHR@hrsa.gov
Address: Health Resources and Services Administration
5600 Fishers Lane
Rockville, MD 20857
US

Learn more about this agency

Next steps

Once your online questionnaire is received you will be sent an acknowledgement email that your submission was successful. We will update your status after each key stage in the application process has been completed. You may also check the status of your application through your USAJobs profile. check the status

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Hiring complete

Open & closing dates

05/03/2022 to 05/24/2022
Salary

$148,484 - $176,300 per year
Salary range listed includes locality pay.
Pay scale & grade

GS 15
Location
- Rockville, MD 1 vacancy
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - Expected travel is up to 5% for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Competitive
Promotion potential

None
Job family (Series)
- 2210 Information Technology Management
Supervisory status

Yes
Security clearance

Other
Drug test

No
Announcement number

HRSA-OIT-22-DH-11469361
Control number

650812400

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/650812400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Supv IT Spec InfoSec Deputy Director PD 22R021 Office of Information Technology

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Announcement number

Control number

This job is open to

Clarification from the agency

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Agency contact information

Next steps

Required Documents

How to Apply

Agency contact information

Next steps

Fair & Transparent