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This position is located in the Center for Consumer Information and Insurance Oversight (CCIIO) within CMS, in Baltimore, MD.

As the Director, Marketplace Eligibility and Enrollment Group, Center for CCIIO, you will provide executive leadership and direction for the examination, development, interpretation, and implementation of CMS program operational policy and program operations related to all eligibility and enrollment functions.

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Hiring complete

Open & closing dates

04/20/2022 to 05/20/2022
Salary

$135,468 - $203,700 per year
Pay scale & grade

ES 00
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Location

1 vacancy in the following location:
- Baltimore, MD
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Senior Executive
Promotion potential

None
Job family (Series)
- 0340 Program Management
Supervisory status

Yes
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

Moderate Risk (MR)
Trust determination process
- Suitability/Fitness
Announcement number

HHS-CMS-ES-2022-11459934
Control number

649740200

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Clarification from the agency

All groups of qualified individuals

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Directs the development, evaluation, and review of regulations, manuals, program guidance and memoranda, policy letters, and instructions for policy activity related to eligibility and enrollment functions.
Directs the development of business processes and requirements for the design and development of systems interfaces associated with a streamlined eligibility and enrollment process.
Oversees the development of business processes, system requirements, and contractor requirements for data matching, inconsistency resolution, and exemption processing, including document intake and review, and consumer outreach.
Coordinates with other CMS components and the Assistant Secretary for Public Affairs in the development of resources to optimize the consumer experience with the Marketplace application.
Directs the coordination of data sharing with States, Exchanges, and other Federal agencies through the CMS data services hub.
Oversees the development of data sharing agreements and performance of user acceptance testing.
Manages relationships with State and Federal users to ensure adherence to privacy requirements and coordination of data collection and verification.
Directs the provision of technical assistance to States on eligibility and enrollment policy and in the development of operations and systems to support eligibility and enrollment functions for the Exchanges.
Develops and maintains contact with partners and stakeholders, such as States, territories, Tribes, health insurance industry representatives, other government entities, advocacy groups, and the public regarding eligibility and enrollment matters.
Serves as the liaison to a myriad of external stakeholders, such as health insurance issuers, state departments of insurance, Medicaid/CHIP agencies, consumer advocates and enrollment assisters to incorporate perspectives on policies and procedures.
Drives best practices in the individual and small group market with respect to Exchange operations and implementation of eligibility and enrollment policy.
Oversees the development and negotiation of procurement contracts for policy, operations, and research areas which include the development of contractor specifications, work statements, and evaluation criteria to support programmatic functions.
Oversees the evaluation, assessment, and monitoring of contractors' performance to ensure compliance

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Conditions of Employment

U.S. Citizenship required.
Background and/or Security Investigation required.
One year SES probationary period required.
The Ethics in Government Act, PL 95-521 requires the applicant selected for this position to submit a financial disclosure statement, SF-278, prior to assuming the SES position, annually, and upon termination of employment.
Status applicants must submit a copy of their most recent SF-50, Notification of Personnel Action, which verifies status.
All initial appointments to an SES position are contingent on approval from OPM's Qualifications Review Board unless the selectee has successfully participated in an OPM approved SES Candidate Development Program.
All male applicants born after December 31, 1959, must have registered for the selective service. You will be required to sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.
Only experience obtained by the closing date of this announcement will be considered.

Qualifications

All competitive candidates for SES positions with the Federal Government must demonstrate leadership experience indicative of senior executive level management capability. To meet the minimum qualification requirements for this position, you must show in your resume that you possess the Fundamental Competencies, five Executive Core Qualifications, and the Professional/Technical Qualifications listed below. Evidence of this experience must be incorporated into your five page resume. Separate narratives for the Executive Core Qualifications and/or Professional/Technical Qualifications will not be accepted or considered. Typically, experience of this nature is gained at or above the GS-15 grade level in the Federal service, or its equivalent with state or local government, the private sector, or nongovernmental organizations.

Fundamental Competencies:
Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation.

Executive Core Qualifications (ECQs)

Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
Business Acumen: The ability to manage human, financial, and information resources strategically.
Building Coalitions: The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Professional/Technical Qualifications (PTQs)

This position also requires that you possess PTQs that represent knowledge, skills, and abilities essential for success in this role. The following PTQs must be evident in your resume.

Comprehensive knowledge of laws, policies, regulations, and precedents that apply to the Marketplace program (such as enrollment/disenrollment, enrollment reconciliation, eligibility determination) as well as of the legislative and regulatory processes.
Demonstrated knowledge of eligibility and enrollment information technology systems, including business requirements development and change management.
Demonstrated ability to direct, oversee and participate in operations for complex eligibility and enrollment processes related to Federal government programs, specifically those regarding the health insurance Marketplace.

It is STRONGLY recommended that you visit the following Office of Personnel Management (OPM) webpage for more information regarding the Fundamental Competencies and ECQs.
https://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/#url=Overview

If selected, you will be required to complete an ECQ package by drafting narratives for each of the ECQs for submission and certification by an OPM Qualifications Review Board (QRB) in order to be placed in this position. If you are currently serving in a career SES appointment, are eligible for reinstatement into the SES, or have successfully completed an SES Candidate Development Program approved by the Office of Personnel Management (OPM), you will not need to draft the ECQs.

Education

This job does not have an education qualification requirement.

Additional information

Salary for SES positions varies depending on qualifications. The annual salary range is found at the top of this announcement. The selectee for this position may be eligible for annual performance bonuses and performance-based pay adjustments.

Veteran's Preference does not apply to the SES.
Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

Expanded/Maximum Telework Posture: Due to COVID-19, the agency is currently in a maximum telework posture. If selected, you may be expected to telework upon your appointment. As employees are permitted to return to the office, you may be required to report to the duty station listed on this announcement, even if your home/temporary telework site is located outside the local commuting area. Your position may be eligible for workplace flexibilities which may include remote work or telework options, and/or flexible work scheduling. These flexibilities may be requested in accordance with the CMS Master Labor Agreement.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

You will be evaluated for this job based on how well you meet the qualifications above.

We use a multi-step process to evaluate and refer applicants:

Minimum requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found 'not qualified' if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.
Rating: A panel of Senior Executives will review your application and evaluate your qualification for this position based on the information in your application. Your application will be rated, based on the extent and quality of your experience, education, and training relevant to the duties of this position. Interviews will be at the discretion of the panel and/or selection official.
Referral: If you are among the top qualified candidates, your application will be referred to a selection official for consideration and possible interview.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

All applicants are required to submit and/or complete the following documents to be considered for the position:
1. Resume that contains your full name, address and phone number, and does not exceed the five page limit;
2. Cover Letter (optional);
3. Online Assessment Questionnaire. To preview the assessment questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/11459934
NOTE: THE USAJOBS RESUME TEMPLATE MAY RESULT IN A RESUME BEING LONGER THAN FIVE PAGES. PLEASE VERIFY PAGE LENGTH BEFORE SUBMISSION OF APPLICATION.

Applicants who are currently, or were previously, Federal employees must also submit:
1. An SF-50 showing your current or former civil service status; and
2. Proof of OPM Qualifications Review Board certification (OPM-approved SES Candidate Development Program graduates), if applicable.
NOTE: Documents submitted that are not listed in the Required Documents section of this announcement will not be considered or forwarded to the rating panel or selecting official.
The application process used to recruit for this position is the RESUME BASED method. Although applicants cannot address the ECQs or PTQs separately, evidence of each must be clearly demonstrated in the five page resume and throughout the rest of the application package.

To be considered for this position, you must submit a complete application no later than 11:59 PM (Eastern Time) on the closing date of the announcement - 05/20/2022. If you fail to submit a complete application prior to the closing time, the application system will not allow you to finish. Requests for extensions will not be granted, so please begin the application process with enough time to finish before the deadline.

ALL APPLICANTS: You must submit a resume (five-page maximum - resumes that exceed the five-page limit will not be considered). You may also submit an optional cover letter. Separate written narratives addressing the ECQs and PTQs will not be considered.

You must complete the online assessment questions. If your resume does not support the responses in your questionnaire, you may be rated "ineligible." We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions.

Your five page resume should include the following:
1. Job Information (Announcement number and title of job for which you are applying)
2. Personal Information (Full name, mailing address, work and home phone number and email addresses)
3. Education (College/University name, city and state, major, type and year of degree)
4. Work Experience (Job title (including series and grade, if Federal employment, duties and accomplishments, employer's name and address, start and end dates (month and year), hours per week, and salary)
5. Evidence of experience which addresses the five ECQs and the PTQs.
6. Other qualifications (Job-related training courses (title and year), skills, certifications and licenses, honors, awards, and special accomplishments).
It is important that your resume be complete and thorough. Please be sure to include and address all ECQs and PTQs in your resume. A sample five-page resume that incorporates the ECQs can be found in OPM's Guide to Senior Executive Service Qualifications: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf
Steps to submit a complete application:
1. You must have a USAJobs account and be logged in.
2. Once you are logged in and all of your application materials are ready, click the "Apply" button.
3. You must respond to all application assessment questions, carefully following the instructions provided. To preview the questions, click here: https://apply.usastaffing.gov/ViewQuestionnaire/11459934
4. You will then be asked to upload your resume and optional cover letter. Additional documentation not listed in the Required Documents will not be considered.
Agency contact information

Laura Cowan

Phone

410-786-2752

Email

Laura.cowan@cms.hhs.gov

Address

Center for Consumer Information and Insurance Oversight
7500 Security Blvd
Woodlawn, MD 21244
US

Learn more about this agency

Next steps

You will receive an email informing you of the receipt of your application. Applicants who are determined to be highly qualified by the SES rating panel will be referred to the selecting official for further consideration and possible interview, at which time you will be contacted. All applicants will be notified of the outcome of their applications once a final selection is made.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Help

All applicants are required to submit and/or complete the following documents to be considered for the position:

Resume that contains your full name, address and phone number, and does not exceed the five page limit;
Cover Letter (optional);
Online Assessment Questionnaire. To preview the assessment questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/11459934

NOTE: THE USAJOBS RESUME TEMPLATE MAY RESULT IN A RESUME BEING LONGER THAN FIVE PAGES. PLEASE VERIFY PAGE LENGTH BEFORE SUBMISSION OF APPLICATION.

Applicants who are currently, or were previously, Federal employees must also submit:

An SF-50 showing your current or former civil service status; and
Proof of OPM Qualifications Review Board certification (OPM-approved SES Candidate Development Program graduates), if applicable.

NOTE: Documents submitted that are not listed in the Required Documents section of this announcement will not be considered or forwarded to the rating panel or selecting official.

Help

The application process used to recruit for this position is the RESUME BASED method. Although applicants cannot address the ECQs or PTQs separately, evidence of each must be clearly demonstrated in the five page resume and throughout the rest of the application package.

To be considered for this position, you must submit a complete application no later than 11:59 PM (Eastern Time) on the closing date of the announcement - 05/20/2022. If you fail to submit a complete application prior to the closing time, the application system will not allow you to finish. Requests for extensions will not be granted, so please begin the application process with enough time to finish before the deadline.

ALL APPLICANTS: You must submit a resume (five-page maximum - resumes that exceed the five-page limit will not be considered). You may also submit an optional cover letter. Separate written narratives addressing the ECQs and PTQs will not be considered.

You must complete the online assessment questions. If your resume does not support the responses in your questionnaire, you may be rated "ineligible." We recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions.

Your five page resume should include the following:

Job Information (Announcement number and title of job for which you are applying)
Personal Information (Full name, mailing address, work and home phone number and email addresses)
Education (College/University name, city and state, major, type and year of degree)
Work Experience (Job title (including series and grade, if Federal employment, duties and accomplishments, employer's name and address, start and end dates (month and year), hours per week, and salary)
Evidence of experience which addresses the five ECQs and the PTQs.
Other qualifications (Job-related training courses (title and year), skills, certifications and licenses, honors, awards, and special accomplishments).

It is important that your resume be complete and thorough. Please be sure to include and address all ECQs and PTQs in your resume. A sample five-page resume that incorporates the ECQs can be found in OPM's Guide to Senior Executive Service Qualifications: https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf
Steps to submit a complete application:

You must have a USAJobs account and be logged in.
Once you are logged in and all of your application materials are ready, click the "Apply" button.
You must respond to all application assessment questions, carefully following the instructions provided. To preview the questions, click here: https://apply.usastaffing.gov/ViewQuestionnaire/11459934
You will then be asked to upload your resume and optional cover letter. Additional documentation not listed in the Required Documents will not be considered.

Agency contact information

Laura Cowan

Phone: 410-786-2752
Email: Laura.cowan@cms.hhs.gov
Address: Center for Consumer Information and Insurance Oversight
7500 Security Blvd
Woodlawn, MD 21244
US

Learn more about this agency

Next steps

You will receive an email informing you of the receipt of your application. Applicants who are determined to be highly qualified by the SES rating panel will be referred to the selecting official for further consideration and possible interview, at which time you will be contacted. All applicants will be notified of the outcome of their applications once a final selection is made.

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

This job announcement has closed

Help

Hiring complete

Open & closing dates

04/20/2022 to 05/20/2022
Salary

$135,468 - $203,700 per year
Pay scale & grade

ES 00
Location

1 vacancy in the following location:
- Baltimore, MD
Remote job

No
Telework eligible

Yes—as determined by the agency policy.
Travel Required

Occasional travel - You may be expected to travel for this position.
Relocation expenses reimbursed

No
Appointment type

Permanent
Work schedule

Full-time
Service

Senior Executive
Promotion potential

None
Job family (Series)
- 0340 Program Management
Supervisory status

Yes
Security clearance

Not Required
Drug test

No
Position sensitivity and risk

Moderate Risk (MR)
Trust determination process
- Suitability/Fitness
Announcement number

HHS-CMS-ES-2022-11459934
Control number

649740200

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/649740200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Director, Marketplace Eligibility and Enrollment Group

Summary

Overview

Open & closing dates

Salary

Pay scale & grade

Location

Remote job

Telework eligible

Travel Required

Relocation expenses reimbursed

Appointment type

Work schedule

Service

Promotion potential

Job family (Series)

Supervisory status

Security clearance

Drug test

Position sensitivity and risk

Trust determination process

Announcement number

Control number

This job is open to

Clarification from the agency

Videos

Duties

Requirements

Conditions of Employment

Qualifications

Education

Additional information

How You Will Be Evaluated

Agency contact information

Next steps

Required Documents

How to Apply

Agency contact information

Next steps

Fair & Transparent